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After reading older reviews about the Extended Stay America in Carmel, Indiana, I was somewhat leery of making a reservation there. However, I apparently picked a busy week in the Indianapolis area, as this hotel was the only one with rooms available the week I...More
Response from 00esa, General Manager at Extended Stay America - Indianapolis - North - CarmelResponded 24 June 2017
Thank you for being our guest at Extended Stay America - Indianapolis - North - Carmel and for sharing your review. We are glad to know you liked your clean, comfortable room as well as the great service provided by our associates. We appreciate your...More
the GOOD: the overall cleanliness of hotel was great. the staff was wonderful, courteous and helpful. The BAD: I was on 3rd floor but hotel has NO elevator or luggage carts. the internet was horrible. You do have an option to buy faster internet, but...More
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Response from 00esa, General Manager at Extended Stay America - Indianapolis - North - CarmelResponded 14 July 2017
Thank you for your visit to our hotel and for your review. Although you were overall satisfied with your stay, we apologize that our facilities did not live up to your expectations. We are always looking for ways we can improve, and we will take...More
Clean, but that's about all I can honestly say good. The room was dingy, fluorescent lighting was horrible, TV was weirdly located so no one had a good view. Maid service never showed. If on a tight budget, I guess it will do, but it's...More
Thank Dave G
Response from 00esa, General Manager at Extended Stay America - Indianapolis - North - CarmelResponded 28 May 2017
Dave, on behalf of our entire team, I would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. While our housekeeping is done on a weekly basis to respect the...More
If you don't have small kids and you can bring your own cleaning supplies, you can consider staying at this Extended Stay. Seriously, the sink and tub are dirty. I used my washcloth to dry water on the bathroom sink. That's when I saw the...More
Thank Cynthia C
Response from 00esa, General Manager at Extended Stay America - Indianapolis - North - CarmelResponded 17 May 2017
Cynthia, thank you for staying with us once again. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process,...More
We showed up around noon and was rudely told that we could not be helped. We asked to check in and pay, and then we'd come back later after our event. Nope. They are just way too busy. (Mind you, not a car in the...More
US$80 - US$140 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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