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Extended Stay America - Indianapolis - Castleton

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Traveller (16)
Room & Suite (12)
Dining (2)
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Overview
  • Excellent27%
  • Very good24%
  • Average17%
  • Poor20%
  • Terrible12%
Travellers talk about
“ice trays”(2 reviews)
“room was clean”(5 reviews)
“checking in”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
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Offers from Extended Stay America - Indianapolis - Castleton
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (62)
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All reviewsice traysroom was cleanchecking infull kitchenamenitiesmall
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1 - 5 of 61 reviews
Reviewed 5 days ago via mobile

We booked a room here and paid for it in full one week prior, after driving 6 hours we go to check in, they tell us they don’t have a room for us and that they sold our room. On top of that, the front...More

Thank carlacT4112ZZ
Response from 00esa, Manager at Extended Stay America - Indianapolis - CastletonResponded 4 days ago

Carl, we are terribly sorry about the issue you experienced with your reservation and that one of our team members was not as helping as supposed to be. Your comments have been discussed with our associates, and we are reviewing our procedures to ensure this...More

Reviewed 28 March 2018

Clean, comfortable room. Great rates. My only complaint is they had a kitchenette but no plates, silverware, glasses or anything in the room to cook with. We checked in late so it was too late to go get any utensils. Other than that everything was...More

Review collected in partnership with Extended Stay
Thank Tina C
Response from 00esa, Manager at Extended Stay America - Indianapolis - CastletonResponded 29 March 2018

Tina, thank you for choosing Extended Stay America for your accommodations. We're pleased you loved your well-maintained room and that you found us to be a great value. Please know to ensure cleanliness, we keep the dishware at our front desk and our team is...More

Reviewed 24 January 2018

Satisfied Satisfied satisfied there is always room for improvement My overall experience was satisfactory I would improve on your so called contential breakfast And guests shouldn't have to bring there towels to the front desk , Rooms should be cleaned everyday , Also the hotel...More

Review collected in partnership with Extended Stay
Thank patriciapZ9786SR
Response from 00esa, Manager at Extended Stay America - Indianapolis - CastletonResponded 24 January 2018

Thanks for making Extended Stay America a part of your travel plans. We are glad to know your stay with us was enjoyable. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. It...More

Reviewed 22 October 2017

I was checked into an extremely dirty room that had never been cleaned from the previous occupants. Had to call the front desk ten times to talk to someone. Wireless did not work, television remote was broken, as was air conditioning. Absolutely worst hotel I've...More

Review collected in partnership with Extended Stay
Thank 687alysek
Response from 00esa, Manager at Extended Stay America - Indianapolis - CastletonResponded 23 October 2017

Thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing visit. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this...More

Reviewed 9 October 2017

The night staff is extremely rude and nasty. There was food and beer left in the refrigerator from previous tenants. No coffee maker available in room. Breakfast is not stale muffins and coffee that they ran out of. The room was extremely over priced for...More

Thank bluesoscarfrog
Response from 00esa, Manager at Extended Stay America - Indianapolis - CastletonResponded 9 October 2017

Thank you for choosing to stay with us on your trip to the area. We're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
US$92 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$92 - US$229 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (16)
Room & Suite (12)
Dining (2)
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Room Tips
"don't stay here"
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"The hotel has bed bug issue"
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"Noise wasn't an issue and rooms have a full kitchen."
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"Don't choose 127. It had the funky shower."
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