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We stayed here with our kids for one night this weekend. Upon arrival I have to say we were very surprised that this hotel had received 4+ stars on TripAdvisor.
The hotel is very run down. The carpets in the rooms had stains, the pull...More
Response from kris n, General Manager at Residence Inn Indianapolis Downtown on the CanalResponded 3 weeks ago
I would like to thank you for bringing your recent experience with us at the Residence Inn Indianapolis Canal to my attention. This encounter was upsetting for me to hear because this is not the level of customer satisfaction or service in which...More
clean enough . staff was friendly . bed was lumpy . did not sleep wee sheets were not comfortable. bathroom was not clean at air vent. i think verts should be cleaned at least once a week felt that someone had smoked in room recently....More
One of the most disappointing Marriott properties we've ever stayed in. Carpets stained everywhere, gives a feeling of dirtiness. Toilet permanently plugged from the time we checked in, until we checked out. We called at 9:30 pm and the front desk said "we can get...More
1) Great front desk staff - the best I've ever seen at any Marriott
1) Marriott has to do something about the noise on the canal. There are endless uneducated dimwits walking all hours and talking loudly. Who are the parents of these...More
I have stayed at a number of Residence Inns over the years. This one is the worst that I can remember. It was not up to what I have come to expect from the brand. The carpet was stained in the room, in a number...More
Response from corinnemb79 | Reviewed this property |
We didn't use the pool, just checked it out. But the kids and people using it seemed to be having a good time. We weren't charged for parking, were told it came with the room. And we drove by the children's museum to see... More
We didn't use the pool, just checked it out. But the kids and people using it seemed to be having a good time. We weren't charged for parking, were told it came with the room. And we drove by the children's museum to see where it was for our next trip ad it was fairly easy to get there.