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Disgusting room. I get tired. I get “needs refreshed”. I don’t get filthy. We travel a lot — we have A LOT of Marriott points. This was by far the worst room we have ever been in. Hotel front desk’s attitude was “oh yeah we...More
Very clean, the view of the canal was awesome, and it’s pet friendly!! The breakfast in the morning was delicious, offering a variety of choices. What made our stay most worthwhile was the host Taylor! He was wonderful. Asked if we needed taxis, made sure...More
This property is close to nearly everything but not right in the middle of everything. We parked and didn't move our car the whole time. We walked around the area a lot and used Uber when we needed to go to Broad Ripple and Butler...More
This is a typical Residence Inn, situated on canal in downtown Indianapolis. The breakfast is typical, not spectacular, and they make an effort to get it out early as needed. Housekeeping is where this hotel falls short. Our room was missed on the first day...More
Response from Ryan G, General Manager at Residence Inn Indianapolis Downtown on the CanalResponded 2 weeks ago
Thank you for your review and feedback. First and foremost I want to offer my apologies for the service that your received during your stay. Though these are not common issues at our hotel and I want to ensure you that these items will...More
This has to be the absolute worst Marriott experience I have ever had. On 3 December 2017, I made a reservation for my 21 year old son who was traveling on business to stay for 3 nights at this property; first night was to be...More
Response from Sarah B, Front Office Manager at Residence Inn Indianapolis Downtown on the CanalResponded 2 weeks ago
Thank you for taking time to provide feedback on your most recent stay with us at the Residence Inn on the Canal. I want to apologize that your stay did not meet your expectations, or ours. I can understand how frustrating this was for...More
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We didn't use the pool, just checked it out. But the kids and people using it seemed to be having a good time. We weren't charged for parking, were told it came with the room. And we drove by the children's museum to see... More
We didn't use the pool, just checked it out. But the kids and people using it seemed to be having a good time. We weren't charged for parking, were told it came with the room. And we drove by the children's museum to see where it was for our next trip ad it was fairly easy to get there.
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"There were a lot of kids running around on the floor above us so it wasn't super quiet . I'd..."