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Residence Inn Indianapolis Downtown on the Canal

372 reviews
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Traveller (130)
Room & Suite (60)
Pool & Beach (3)
Overview
  • Excellent51%
  • Very good33%
  • Average11%
  • Poor4%
  • Terrible1%
Travellers talk about
“nice residence”(4 reviews)
“main elevator”(4 reviews)
“front desk”(56 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3.0 Star Hotel
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Rooms
6 Mar7 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (372)Write a Review
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Traveller rating
175
121
43
18
8
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175
121
43
18
8
Show reviews that mention
All reviewsnice residencemain elevatorfront desksocial hourbedroom suitefull kitchenwithin walking distancebottom floorthe sofa bedeating breakfastdirect accessparking feeindianapolis downtownsmall poolswim meetchildren's museumwaffles
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1 - 5 of 365 reviews
Reviewed yesterday via mobile

Disgusting room. I get tired. I get “needs refreshed”. I don’t get filthy. We travel a lot — we have A LOT of Marriott points. This was by far the worst room we have ever been in. Hotel front desk’s attitude was “oh yeah we...More

Thank Furcow
Reviewed 1 week ago via mobile

Very clean, the view of the canal was awesome, and it’s pet friendly!! The breakfast in the morning was delicious, offering a variety of choices. What made our stay most worthwhile was the host Taylor! He was wonderful. Asked if we needed taxis, made sure...More

Thank ksickmann
Reviewed 2 weeks ago

This property is close to nearly everything but not right in the middle of everything. We parked and didn't move our car the whole time. We walked around the area a lot and used Uber when we needed to go to Broad Ripple and Butler...More

Thank beachoh
Reviewed 3 weeks ago via mobile

This is a typical Residence Inn, situated on canal in downtown Indianapolis. The breakfast is typical, not spectacular, and they make an effort to get it out early as needed. Housekeeping is where this hotel falls short. Our room was missed on the first day...More

Thank ebcarroll
Response from Ryan G, General Manager at Residence Inn Indianapolis Downtown on the CanalResponded 2 weeks ago

ebcarroll, Thank you for your review and feedback. First and foremost I want to offer my apologies for the service that your received during your stay. Though these are not common issues at our hotel and I want to ensure you that these items will...More

Reviewed 4 weeks ago via mobile

This has to be the absolute worst Marriott experience I have ever had. On 3 December 2017, I made a reservation for my 21 year old son who was traveling on business to stay for 3 nights at this property; first night was to be...More

Thank RileyPete
Response from Sarah B, Front Office Manager at Residence Inn Indianapolis Downtown on the CanalResponded 2 weeks ago

RileyPete, Thank you for taking time to provide feedback on your most recent stay with us at the Residence Inn on the Canal. I want to apologize that your stay did not meet your expectations, or ours. I can understand how frustrating this was for...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Dry Cleaning
Laundry Service
Self-Serve Laundry
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$163 - US$333 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Family Hotel in Indianapolis
#29 Romantic Hotel in Indianapolis
#41 Business Hotel in Indianapolis
Room types
Suites, Kitchenette, Family Rooms, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$163 - US$333 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#10 Family Hotel in Indianapolis
#29 Romantic Hotel in Indianapolis
#41 Business Hotel in Indianapolis
Room types
Suites, Kitchenette, Family Rooms, Non-Smoking Rooms, Accessible rooms
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Traveller (130)
Room & Suite (60)
Pool & Beach (3)
Dining (2)
Business Centre & Event Rooms (14)
Questions & Answers
Ask a question
chow7484
23 March 2017|
AnswerShow all 3 answers
Response from FtMyersTony71 | Reviewed this property |
It's not that far. Maybe 1/2 mile or so. Great sights by the State Capital as well
0
Votes
robinaltman
15 January 2016|
AnswerShow all 3 answers
Response from eyelndbrez | Reviewed this property |
Yes
0
Votes
terrin881
20 June 2015|
AnswerShow all 6 answers
Response from corinnemb79@gmail.com | Reviewed this property |
We didn't use the pool, just checked it out. But the kids and people using it seemed to be having a good time. We weren't charged for parking, were told it came with the room. And we drove by the children's museum to see... More
1
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12
Room Tips
"There were a lot of kids running around on the floor above us so it wasn't super quiet . I'd..."
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"Good for families"
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"Get one overlooking the Canal, great view"
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"avoid getting a room near the canal because at night there is alot of foot traffic that keeps you awake"
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