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Residence Inn Indianapolis Downtown on the Canal

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Residence Inn Indianapolis Downtown on the Canal
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300 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Indianapolis Downtown on the Canal
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Showing 294: English reviews
Manhattan Beach, California
Reviewed 6 September 2015

We spent a few days at the Residence Inn Indianapolis Downtown on the Canal, in a suite consisting of a bedroom, bathroom, and sitting room (with convertible sofa/bed), and kitchenette, and were very satisfied. The beds were comfortable (even the convertible one!), the service is good and friendly, the breakfasts are tasty and all you can eat, and they have...

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Helpful?
Thank 00Bruce00
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, Thank you for sharing your feedback with us. I am glad you enjoyed your stay at the hotel and that the location was convenient for you. Indy is a great city and there is definitely a lot to do. We hope to see you again in the future. Thank you for staying with us! We appreciate your business.

Reviewed 27 August 2015 via mobile

Ok. I'm writing this review after having stayed one week or more at this motel 2 or 3 times per year for the past 4 years. It's been great in the past. Our daughter lives on the canal and we've had many memorable experiences when visiting during our travels from Philadelphia. The place is getting worn around the edges. Marriott...

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Helpful?
1Thank Steve R
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, Thank you for taking the time to share your feedback with us. I apologize that we were not able to meet the experience you usually have in our hotel. I have to agree with you, there are areas that we need to work on in order to make our hotel better; the condition of the some of the carpets...

South Bend, Indiana
Reviewed 20 August 2015

My family had a fun two nights in Indianapolis and staying at this location made it easy. My nephew and i took our bikes and rode on the Canal and the Cultural Trial for hours. There are people jogging, walking, bike riding, gondola rides into the evening. Indy has a great bike path system going thru downtown, cool neighborhoods, war...

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Helpful?
Thank eyelndbrez
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, Thank you so much for sharing your feedback with us. I am glad you enjoyed your time in Indy. It is a great city with a lot to offer. We look forward to your next stay with us! Thank you and have a great weekend!

Dallas, Tx
Reviewed 9 August 2015 via mobile

Nice and quiet as well as clean. Excellent location and parking along the canal downtown. The desk personnel are very personable and eager to help. Beds are comfortable and bathrooms adequate. Breakfast is one of the best free ones I have had.

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Thank rushber
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, Thank you for your feedback! I appreciate you recognizing the team. This means a lot to us. I hope you have a great day and hopefully we will see you again in the future. Thank you!

Reviewed 29 July 2015

Positives: 1. Staff was great. They were very helpful in booking the room for my family using the Zoo/Children's Museum package. Tickets were easy to use and overall saved us money. 2. Location was on the edge downtown putting us less than a mile from restaurants and the zoo. There was always parking available ($20+per day). Eating breakfast overlooking the...

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1Thank Steve B
Ohio
Reviewed 29 July 2015

They were FANTASTIC with me, my husband, and our dog. Our dog made friends in the hotel. The room was WONDERFUL, especially since it had a full kitchenette with pots and such already there. It is on the canal, which was wonderful for walking. I would DEFINITELY recommend this place.

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Thank Jessica S
Sacramento
Reviewed 27 July 2015

I was in Indianapolis for a conference in March 2015 (sorry..this review is a bit late). The staff at the hotel were excellent and very friendly. It appeared that the rooms were recently updated in the last several months with new kitchen countertops, carpet, furniture, and paint (since this was a Residence Inn, I was given a room with a...

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Helpful?
Thank pnwguy1j
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, thank you for sharing your feedback with us. We certainly appreciate it. I apologize about the unpleasant stay. I can absolutely agree that there were missed opportunities with your stay that could have been handled differently. Either way, you are welcome to get in touch with me at the hotel so we can further discuss this matter. Thank you!

Texarcana, United States
Reviewed 25 July 2015

Employees at this hotel will care for your every need. Place was great, quiet, clean. Great location. Walked to city central, my temp work place, museums, bars. I must repeat how incredible service is

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1Thank Dianna K
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for your feedback! I am glad you had a great stay!

Ventura, California
Reviewed 25 July 2015

1-First of all I was not greeted as Elite Platinum member like any other Marriott hotel I usually go to ,I am not asking for someone to pat on my back and say thank you for being loyal to Marriott, I just want someone to realize I am a person who stay for extended period of time and obviously would...

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Thank OMAR A
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, thank you for sharing your feedback with us. We certainly appreciate it. I apologize about the unpleasant stay. I can absolutely agree that there were missed opportunities with your stay that could have been handled differently. Either way, you are welcome to get in touch with me at the hotel so we can further discuss this matter. Thank you

Chicago, Illinois
Reviewed 21 July 2015

First day I arrived, I took a lipstick smudge towel that was folded neatly for me to use to the front desk and asked for all new ones. I cleaned my room with a vacuum I brought because it was leftover goldfish under the table and crumbs mixed with fur on the floor. Now today I couldn’t take it. I...

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Helpful?
Thank Mr P
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, thank you for your feedback. I am so sorry about the issues you had experienced. I am absolutely embarrassed reading about the cleanliness problems you had. Typically we pride ourselves with excellent customer service and cleanliness. As of the pool, the hotel staff checks the chemicals three times a day; once a week an outside vendor does pool testing...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
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About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Refrigerator in room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Residence Inn Indianapolis Downtown on the Canal is the only hotel in downtown Indianapolis on the Historic Canal! Experience our modern look, high-tech amenities and beautiful views. Our Indy hotel on the Canal provides apartment-style suites with full kitchens, free WiFi, separate living areas and 32" flat-screen TVs. Enjoy complimentary grocery shopping service, free daily breakfast buffet and evening social hour plus the least expensive parking in downtown. From our balcony and terrace overlooking the Canal to our location just minutes from Lucas Oil Stadium, State Capitol and White River State Park, our pet-friendly Indy hotel on the Canal is perfectly positioned for great extended stays. Be sure to take a stroll on the adjacent running/walking path right outside our doors, rent a paddleboat, bike, Segway or feed the ducks! ... more   less 

Additional Information about Residence Inn Indianapolis Downtown on the Canal

Address: 350 W New York Street, Indianapolis, IN 46202
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $175 - $455 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Indianapolis Downtown on the Canal 3*
Number of rooms: 134
Reservation Options:
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Also Known As:
Residence Inn Indianapolis Downtown On The Canal Hotel Indianapolis
Indianapolis Residence Inn
Hotel Style:
#13 Family Hotel in Indianapolis
#29 Romantic Hotel in Indianapolis
#41 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Indianapolis Downtown on the Canal staff and other travellers.
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Questions? Get answers from Residence Inn Indianapolis Downtown on the Canal staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the canal have the best view”
 of 5 bubbles CDuke2014, 7 Nov 2016 | Read review
“rooms on lowest level walk out to the canal if you prefer that”
 of 5 bubbles Daveyboysju, 8 Oct 2016 | Read review
“Location. Good for families. Quiet on 4th floor.”
 of 5 bubbles Sebastian22013, 6 Sep 2016 | Read review
“Rooms on the parking lot side are quieter. Don't get a 1st or 2nd floor room on the canal side!”
 of 5 bubbles cmazzori, 31 Aug 2016 | Read review
“canal views are nice”
 of 5 bubbles herner57, 22 Aug 2016 | Read review
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