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Residence Inn Indianapolis Downtown on the Canal

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Residence Inn Indianapolis Downtown on the Canal
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323 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Indianapolis Downtown on the Canal
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Showing 316: English reviews
Orlando
Reviewed 28 October 2015

As a Marriott Silver Elite member, I was a little disappointed in the stay. Although it sits on the canal and has a beautiful 3 mile walkway to experience (especially on a gorgeous Fall day!), it did not meet my expectations of a Residence Inn. I was told I received an upgrade (probably for the canal view), but the room...

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Helpful?
1Thank Gregory L
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, Thank you so much for sharing your feedback with us. I am sorry to hear you did not fully enjoy your stay with us. It is obvious as a team we made some mistakes and I apologize for that. It was certainly not our intend to provide anything less than exceptional stay for you. If you would like to...

Elwood, Indiana
Reviewed 20 October 2015

We paid a ridiculous amount to stay for a Colts game. It was not worth that amount! It was what was available, otherwise I would have stayed somewhere else. It is what it is, a Residence Inn. Nice staff, clean, but outdated. The bathroom setup is weird and the shower/toilet area is tiny.

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Helpful?
Thank inmomtraveler
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, Thank you for your feedback and staying at our hotel. I apologize we were not able to meet your expectations. The property was renovated less than three years ago and we try hard to maintain it. As of the rates, like you mentioned demand drives prices up and the demand for the Colts game was extremely high. I hope...

Reviewed 17 October 2015 via mobile

Great place to stay for business due to its location in the city and price. Staff were tremendously helpful and accommodating despite my early arrival at 4am from LAX. Breakfast is so-so, borderline boring. But everything else is quite excellent.

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1Thank Karlo M
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, Thank you for your feedback. I am glad you enjoyed your stay with us. As of breakfast, we are working on switching things up and we should have a new fresh look and options in the beginning of 2016. I hope you find it more enjoyable. Thank you once again!

Reviewed 17 October 2015 via mobile

It's located near the central business district including the Convention Center (15min walk). Rooms are spacious and full of amenities for a business traveler like myself. Breakfast was plain and simple shy of being boring. However, the staff and the people make up for good service and are very helpful with almost everything. I would stay here again if I...

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Thank Karlo M
St. Louis
Reviewed 12 October 2015

We recently returned to this hotel after an absence of about five years and are pleased to say they have maintained their high level of service. The lobby appears to be brand new and our room was furnished nicely with all the standards of Residence Inns (full refrig., microwave, 2 burner stove, coffee maker, etc.) The property is located right...

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Thank 13Ezra
Madison, Mississippi
Reviewed 8 October 2015

My wife and I came into town for one night during our anniversary trip. We were not disappointed in our experience at this hotel. I used the mobile check in feature and when we arrived we were warmly welcomed by the hostess. This hotel is wonderfully located along the canal. We arrived into town to late to participate in any...

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Thank JonathanV87
Fort Wayne, Indiana
Reviewed 29 September 2015

Booked this hotel for a weekend in Indy to attend the 32nd Annual Circle City Classic and festivities. Hubby and I were so impressed with not only the location, but the cleanliness of our room and the great customer service we received from manager Stephen. Located on the canal, it is within walking distance of practically everything in downtown Indy,...

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Thank Zahiry
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for the wonderful review. We appreciate you taking the time to share your feedback. Thank you!

Reviewed 21 September 2015 via mobile

You have a lovely staff but the manager (I believe he is one! He was dressed very professional) went above and beyond for my family tonight! He was kind and worked fast to help our issue! Not only once but twice today and its the second of many nights we will be here! I have been in several hotels the...

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Helpful?
Thank Kaylee L
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, thank you for taking the time to recognize Tim. He truly cares and is a very hard working person and I am glad he was able to take care of you. Thank you once again!

White Pigeon, Michigan
Reviewed 21 September 2015

this hotel has trained their front desk employees very well. We received nothing but top notch service all week-end! They offer a very great breakfast and the bed was comfortable. Their suites could use a little updating but everything else was perfect!

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Thank Lori S
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Hello, thnak you so much for recognizing our team. This really means a lot to us. I am glad we were able to provide a great stay for you. Thank you!

Ormond Beach, Florida
Reviewed 18 September 2015

We had a wonderful stay at the Residence Inn. Our room overlooked the canal and it was a pleasure to be so close to be able to stroll and bike all around the city. Our room was clean and comfortable as we expected. We got a good night's rest and had a good breakfast the following day. We will stay...

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Thank Bluemax_5
Silviya S, General Manager at Residence Inn Indianapolis Downtown on the Canal, responded to this review

Thank you so much for your review. I am glad you enjoyed your stay!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Residence Inn Indianapolis Downtown on the Canal is the only hotel in downtown Indianapolis on the Historic Canal! Experience our modern look, high-tech amenities and beautiful views. Our Indy hotel on the Canal provides apartment-style suites with full kitchens, free WiFi, separate living areas and 32" flat-screen TVs. Enjoy complimentary grocery shopping service, free daily breakfast buffet and evening social hour plus the least expensive parking in downtown. From our balcony and terrace overlooking the Canal to our location just minutes from Lucas Oil Stadium, State Capitol and White River State Park, our pet-friendly Indy hotel on the Canal is perfectly positioned for great extended stays. Be sure to take a stroll on the adjacent running/walking path right outside our doors, rent a paddleboat, bike, Segway or feed the ducks! ... more   less 

Additional Information about Residence Inn Indianapolis Downtown on the Canal

Address: 350 W New York St, Indianapolis, IN 46202-3240
Region: United States > Indiana > Indianapolis > Downtown Indianapolis
Price Range: $208 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Indianapolis Downtown on the Canal 3*
Number of rooms: 134
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Also Known As:
Residence Inn Indianapolis Downtown On The Canal Hotel Indianapolis
Indianapolis Residence Inn
Hotel Style:
#13 Family Hotel in Indianapolis
#29 Romantic Hotel in Indianapolis
#41 Business Hotel in Indianapolis
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Indianapolis Downtown on the Canal staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a canal view.”
saphire812, 22 Apr 2017 | Read review
“ask for a room facing the canal, it's beautiful.”
victoriakaren, 18 Feb 2017 | Read review
“choose a canal view”
ynop, 29 Jan 2017 | Read review
“You won't hear other lodgers walking across the ceiling to the toilet at 2 a.m. if you get a room on the top floor.”
lawmom555, 5 Jan 2017 | Read review
“Ask to have a room facing the canal”
JGAWMR2014, 7 Dec 2016 | Read review
5 of 5