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The rooms are comfortable and the location is handy. A highlight for us was the breakfast which was included. I was impressed with the selection and healthy options available. The person looking after the food was very friendly. The night clerk was friendly, the day...More
This is the dirtiest of any hotel I have ever been in. Horrible customer service. Checked in late. Had issues with room right away no one answered front desk phone. Asked for money back from morning desk agent and she couldn’t figure out how to...More
rented the rose room from the holiday inn express in Kendallville IN. The bathroom was absolutely nasty. The toilet was growing black mold. Both sinks in the bathroom and kitchen area wouldn’t drain. When I made the front desk aware of the situation she came...More
Whoever the staff member was that was assigned to our room did NOT do their job! Upon entering the room, it was apparent that the condition of the room was not up the standards we were expecting from the Holiday Inn brand. The carpets needed...More
1 Thank Ellen D
Response from IHGService, Guest Relations Manager at Holiday Inn Express KendalvilleResponded 3 November 2017
Thank you for your review regarding your recent stay at Holiday Inn Express Kendallville, IN. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message...More
The staff was really friendly and accommodating. The Continental Breakfast wasn't half bad for a small town Holiday Inn Express, but the only downside is that it is not really near any other restaurants.