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Quality Inn & Suites

123 reviews
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Traveller (29)
Room & Suite (5)
Overview
  • Excellent23%
  • Very good39%
  • Average15%
  • Poor15%
  • Terrible8%
Travellers talk about
“front desk”(23 reviews)
“room was clean”(11 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
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Reviews (123)Write a Review
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10
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LanguageEnglish
29
46
19
19
10
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All reviewsfront deskroom was cleanbereavement ratebreakfast was excellentcomforts of homestaff was very friendlystay there againnext morningan older propertygreat customer servicethe breakfast areaheatheremployeesfacilitygatheringfuneral
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21 - 25 of 123 reviews
Reviewed 11 October 2016

We came to Kokomo for a wedding. For the price of Fairfield Inn, the place was small, and very outdated. The hallways were stuffy and smelled musty. The room needed updated, but was very clean! We turned on the air unit when we arrived and...More

Thank mlrwt
Response from heather j, General Manager at Quality Inn & SuitesResponded 13 October 2016

mlrwt, Thank you for your recent stay with us. I'm so sorry that your beds and air unit weren't as comfortable as were necessary to make your stay with us a great one. We do greatly pride ourselves on cleanliness and customer service so I'm...More

Reviewed 3 October 2016 via mobile

the room was a bit outdated but had many comforts of home I.e. they gave me a microwave and coffee pot and my own little fridge which was awesome AND THE FREE WI-FI IS A MUST IF YOUR STAYING IN KOKOMO FOR BUSINESS but ok...More

Thank jeffrey t
Response from heather j, General Manager at Quality Inn & SuitesResponded 3 October 2016

Jeffrey t, We absolutely love hearing from our guests on TripAdvisor. I'm delighted to hear that we were able to provide that home away from home feeling, and Melissa was the example of our property that we expect. I know the importance of making our...More

Reviewed 1 October 2016 via mobile

Front desk staff very friendly. Hotel and room in need of updating, old features and signs of wear. Pool was empty and being repaired for three nights I was there. Room lacking electrical outlets for business travel. Had to unplug lamp to charge phones. No...More

Thank christinepC1127JQ
Response from heather j, General Manager at Quality Inn & SuitesResponded 3 October 2016

christinepC1127JQ, Thanks for your feedback on TripAdvisor! We are an older property, but we're very focused on cleanliness, maintenance, and customer service. I'm glad to get your feedback as it helps me know what my guests are looking for and how we can improve. Ironing...More

Reviewed 29 September 2016

I concur with the majority of other reviews. Yes, the rooms and halls are definitely in need of updating to stay on par with a Fairfield. But the fact that our room was clean, the bed was comfy, the front desk people were friendly, and...More

Thank Peg830
Response from heather j, General Manager at Quality Inn & SuitesResponded 1 October 2016

Peg830, I'm glad that your overall stay with us was positive. We are working on many updates as well for better guest satisfaction. I'm glad that we were able to provide the service that is demanded by being a Marriott property. Our rates are based...More

Reviewed 28 September 2016

I called the hotel direct and spoke to Maria who was very friendly and courteous. She got me a bereavement rate since we were coming in for a friends memorial service. Our check in (with maria) was very smooth but when we got to the...More

Thank Robinsilva54
Response from heather j, General Manager at Quality Inn & SuitesResponded 30 September 2016

Robinsilva54, Thank you for taking the time to share your experience with Tripadvisor and us. Our hotel is smoke-free, and we share that feeling of disappointment when someone chooses to not follow that rule. I apologize that it detracted from your visit with us. I...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Multilingual Staff
Room amenities
Microwave
Air Conditioning
Things to do
Pool
Heated pool
Indoor pool
Details
Price range
US$57 - US$116 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$57 - US$116 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (29)
Room & Suite (5)
Questions & Answers
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Rosalie E
13 November 2017|
Answer
Response from David T | Reviewed this property |
Rosalie, you had better call the hotel directly. Personally, I or my employees will never stay at a Fairfield Inn or Mariott owned hotel again. They screwed us that badly in Kokomo. Fleeced us for over $1100. Never again...
0
Votes
Room Tips
"stay away!"
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"Choose a good room- anywhere but here..."
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"Check the room before you register. . .it has the potential to get worse over time."
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"Don't choose this hotel. There are plenty of hotels in town."
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