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We were on vacation and decided to check this hotel. Each H-Inn-Express is managed differently. The front desk was very friendly, I agree with another reviewer that it is a little noisy. This hotel was clean, comfortable, easy access and the price was within reason....More
We recently stayed at this hotel when we came into town for a funeral. When we walked into the lobby there was no one at front desk clerk. A sign was posted stating for us to call someone for assistance - this was very odd....More
We have stayed in lots of Holiday Inns & Holiday Inn Express. This was one of the worst I have been in. As we drove up to the hotel, there is an air of oddness about the hotel. We sort of laughed about it -...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Lebanon
Thank you for taking the time to write a review about your stay with us. We would like to apologize for the less than satisfactory experience you had at check-in and for falling below your expectations regarding our rooms, pool and breakfast selection....More
Friendly and helpful staff, easily accommodated our special requests and when we forgot an item in our room they called us to find out where to send it. Breakfast was good, kids liked the pool, hotel was clean, beds were comfortable.
We stayed here for one night in February, 2017. We were on our way to Mammoth Cave. We stayed here primarily because of the pool. Our grandkids (7 & 10) were with us, and they requested swimming. The pool was nice, with a hot tub....More