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Holiday Inn Express Madison

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Holiday Inn Express Madison
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84 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Madison
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Showing 84: English reviews
Cedar City, Utah
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 October 2014

This was a very nice motel for the Hanover College Homecoming. It was not as close to campus as we would have liked to be but very convenient. There was a large group of 50th anniversary graduates there. They seemed to have a wonderful time and it was clear that they were getting special accommodations. The was an issue with... More 

Helpful?
Thank NewBerner
New York City, New York
Level Contributor
119 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 30 September 2014

We were amazed at the disservice to guests and staff that this inn displayed. We arrived on a Friday night to attend a city-wide, major art fair event called Chautauqua. The hotel was sold out, so we were not surprised to encounter a line-up at a 7 PM check in. But the poor clerk! She was alone, doing check-in and... More 

Helpful?
3 Thank Kay M
IHGCare, Guest Relations Manager at Holiday Inn Express Madison, responded to this review

Dear Kay M, Thank you for staying with us on your recent visit and for taking the time to write about your recent experience at our hotel. We strive to accommodate all of our guests and their needs and I’m disappointed that we did not meet your expectations. We are sorry you were not satisfied with the service you received... More 

Mount Vernon, Indiana
Level Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 2 September 2014

My wife and I stayed one night at the Holiday Inn Express over the Labor Day weekend. We arrived late on a Saturday evening, five or six o'clock, and were having a difficult time finding a place to stay. After numerous phone calls we found a vacancy at this motel. We made a reservation sight unseen, because we were getting... More 

Helpful?
Thank Watchmaker
HIExpress2014, General Manager at Holiday Inn Express Madison, responded to this review

I am so sorry to hear of your problems during your stay at our hotel. Had you alerted the desk staff at the time about the bedding and whirlpool issues, they would have moved you to another room or brought fresh linens and made your bed for you. I apologize also for the desk clerk at check out. Our staff... More 

West Chester, Ohio
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 31 August 2014

The staff was friendly. The room was clean and comfortable. Our teenage sons were disappointed they could not go for a swim in the indoor pool after a day of hiking because the water was too cold (my niece and nephew reached the same conclusion). My sons enjoyed the Jacuzzi in the room.

Helpful?
Thank ncsu83
HIExpress2014, General Manager at Holiday Inn Express Madison, responded to this review

Thank you for your response ! I'm sorry your boys didn't enjoy the pool. You might be interested to know that we are now renovating the pool to convert it to a saline pool. On your next visit to Madison, please stop back and check it out for us ! Sincerely, Bonnie Wheeler General Manager More 

Franklin, Tennessee
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 August 2014

We stayed one night at the Holiday Inn Express in Madison. The hotel is located north of the center of Madison in a commercial area on highway Indiana 62; the location is not as good as that of the Comfort Inn as it's more complicated to access downtown Madison or Hanover College. The room was clean, pleasant and quiet. The... More 

Helpful?
2 Thank PJM M
HIExpress2014, General Manager at Holiday Inn Express Madison, responded to this review

Thank you for answering our survey and for your kind review. I am always pleased to hear when our staff has met or exceeded a guests' expectations. Unfortunately, there are some things beyond our control (such as location), but hopefully our added effort to create a pleasant stay helped. Please stay with us again soon ! Bonnie Wheeler, CHA General... More 

Louisville, Kentucky
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 August 2014

There are very few great hotels in Madison so the choice is pretty limited to a few national chains, a couple of "no-tell" motels, and a few locally owned places. I've stayed at the Holiday Inn Express several times and what I'll say is that the staff is what makes this place shine. The hotel has been through a few... More 

Helpful?
1 Thank Scott M
IHGCare, Guest Relations Manager at Holiday Inn Express Madison, responded to this review

Dear Scott M, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry for the shortfalls you have experienced during your stay. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for. Thank... More 

Indianapolis, Indiana
Level Contributor
89 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 August 2014

This was a nice hotel which has recently been updated. We had a king suite with whirlpool. It was a spacious, nicely appointed room. The bed was comfortable. There were a few mechanical things which needed work -- the air conditioner was noisy when it kicked on and the switch on the whirlpool didn't work. Breakfast was OK, but could... More 

Helpful?
1 Thank Ruth D
HIExpress2014, General Manager at Holiday Inn Express Madison, responded to this review

We appreciate your comments about our hotel. We have addressed the maintenance problem with the Jacuzzi and noisy air conditioner unit. I know when I travel sometimes the different sounds of strange locations are bothersome. I apologize the Breakfast Attendant didn't get the breakfast replenished in a timely fashion. We have addressed proper staffing during busy times and believe this... More 

Lititz, Pennsylvania, United States
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 22 June 2014

stayed here one night just passing through indiana . very clean , staff are wonderful . and king bed was very comfortable . would definitely stay here again . only problem we had was there was no refrigerator in room . that would of been a problem if we were staying more than one night , so make sure you... More 

Helpful?
1 Thank Sylvia S
renies, General Manager at Holiday Inn Express Madison, responded to this review

Thank you for letting us know about your stay, glad you had a great experience, anytime you need a frig just let us know and we will put one in your room. Thanks again. More 

Linton, Indiana
Level Contributor
110 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 30 March 2014

Stayed over one night here while in Madison. There was fresh cookies at check in which were good. Beds were double instead of queen, but still nice. Breakfast was good. It was a clean hotel and the staff were nice.

Helpful?
Thank ChristineBrown92
renies, General Manager at Holiday Inn Express Madison, responded to this review

Thank you for taking the time to let us know about your stay, glad you enjoyed the breakfast hope you will come back and see us. Renie Stephens/GM More 

Indianapolis, Indiana
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 March 2014

I made reservations directly with the property as part of a block of rooms. I arrived at 11pm only to discover there was no reservation for me,even though I had a confirmation number and had given my credit card to guarantee it. The front desk staff was only moderately helpful acting like I must have made the mistake, calling the... More 

Helpful?
3 Thank Perry46033
renies, General Manager at Holiday Inn Express Madison, responded to this review

I am very sorry you encountered a problem with your reservation, my reservation clerk made it for the wrong date she has sent you a e-mail expressing how sorry she made a mistake and would like to offer you a comp stay if you return to our area. Again we our sorry we made a mistake on the date of... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come and visit the historical town of Madison, Indiana! You will find an assortment of historical buildings scattered throughout the town. With the Ohio River running right by town, Madison is great for weekend getaways and family vacations. Hotel features include free local phone calls and a complimentary Express Start hot breakfast. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, sausage, gravy, bacon, scrambled eggs, omelets, and even hard boiled eggs. We have also created the world's best tasting cinnamon roll.Experience Madison, Indiana with the Holiday Inn Express Hotel & Suites! Nearby attractions include: Argosy Casino, Belterra Casino, Caesors Casino, Grand Victoria Casino, Friendship, Kentucky Speedway, Clifty Falls State Park, Madison Regatta, Ribberfest Chataqua, and the Madison Folk Festival. ... more   less 

Additional Information about Holiday Inn Express Madison

Address: 300 Franks Dr., Madison, IN 47250
Region: United States > Indiana > Madison
Price Range: $159 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Madison 2.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Holiday Inn Express Madison Hotel Madison
Holiday Inn Madison
Madison Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Madison staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Confirm if the rennovation is over or ask for quiet floors”
 of 5 bubbles 843unnim, 30 Oct 2016 | Read review
“Very quiet place in all areas”
 of 5 bubbles hainessks63, 18 May 2016 | Read review
“Best rooms are away from the hall doors and elevator”
  • Bed Bug found at head of bed, under pillows
  • Bed Bug found at head of bed, under pillows
 of 5 bubbles tjf0915, 1 Mar 2016 | Read review
“Get the king room with the hot tub.”
 of 5 bubbles ChristopherP62, 15 Feb 2016 | Read review
“Check out the window curtains, bathroom fixtures and the whirlpool at this motel.”
 of 5 bubbles Watchmaker, 2 Sep 2014 | Read review
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