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Holiday Inn Express Merrillville

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Holiday Inn Express Merrillville
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53 Reviews from our TripAdvisor Community

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Showing 53: English reviews
Winona, Minnesota
Reviewed 6 November 2016

Were traveling from International Falls, MN and Atlanta, GA for my oldest sisters funeral. I reserved 2 nights with points and elected to pay for the 3rd night cash. So, when I made the change there were no notes on the reservation showing anydates on my reservation (so said the 2nd shift front desk clerk). So after the funeral we...

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Helpful?
2Thank 347whatservice
IHGService, Guest Relations Manager at Holiday Inn Express Merrillville, responded to this review

Dear 347whatservice, Thank you for choosing Holiday Inn Express Merrillville, IN and going out of your way to leave us your comments. We are sorry for your loss and we apologize that the service provided by our front desk did not meet your expectations. We also acknowledge your concern about the room's upkeep. Your feedback is vital for us to...

Madison, Wisconsin
Reviewed 27 October 2016

When I arrived at the Holiday Inn Express--Merrillville at about 1:30AM after driving almost 6 hours, my first impression was that it was a budget-type property. The rates charged at this hotel suggested that it might be a bit more upscale. The first thing I noticed about the room was the damp, "musty basement" smell. I also noticed that the...

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Helpful?
Thank skyguyWI
Management response:

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

Fishers, Indiana
Reviewed 16 October 2016 via mobile

We had spent the entire day traveling from Dublin to Stockholm to Chicago. We had a one way rental car reserved at Enterprise to drive to our home on the NE side of Indy. On our last trip we had tried staying near ORD and found it to be a zoo. So this time we decided to stay about an...

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Helpful?
Thank DMJA21
IHGService, Guest Relations Manager at Holiday Inn Express Merrillville, responded to this review

Dear DMJA21, Thank you for taking the time to share your recent experience at our hotel. I absolutely appreciate the generous overall rating you have given for your stay including your kind regards toward the value you have found with our accommodations. It was our pleasure to have hosted you and glad that we were able to make your stay...

Lafayette, Louisiana
Reviewed 11 October 2016 via mobile

I should start by saying that I am a gold member and diamond member with two other major hotel chains and I only chose this hotel because it was much cheaper than my usual hotels and I figured I would give it a try. With that said here goes. The check in was easy and I really didn't see any...

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Helpful?
Thank mlucas293
Management response:

We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every action and precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

Reviewed 1 October 2016

I paid three times for my one room which took two calls to corporate to straighten out, thankfully the other room that was charged to my card was my sisters & she could just pay me back. Desk staff K**s actually ended our final conversation by yelling "you owe us this money" before hanging up on me. As well as...

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Helpful?
1Thank Ashley S
IHGService, Guest Relations Manager at Holiday Inn Express Merrillville, responded to this review

Dear Ashley S, Thank you for your stay and for leaving a review. Your comments are important as these will help us keep track of the things that we need to improve on. I am sorry for not meeting your expectations when it comes to the customer service delivered. Your feedback is extremely important to us as we strive to...

Batesville, Indiana
Reviewed 22 September 2016 via mobile

Great staff, good complimentary breakfast in the morning, safe, and plenty of places to eat for dinner around the hotel. I traveled alone and felt comfortable all night in the room and around the place. Staff are very friendly!

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Helpful?
Thank Angela B
Management response:

Thank you so much for your review! It makes my day to hear that my team was able to brighten your stay, and I cannot wait to share your comments with them! We hope to see you back in Merrillville next time!

Appleton, WI
Reviewed 21 September 2016 via mobile

Like someone else said, with my club status, I travel a lot and try to stay at an IHG property when I travel. This is my 3rd one this week and it is not good. I expect more as I usually stay at HIE. My room my like a musty basement - smelled like it needed a dehumidifier. The highway...

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Helpful?
Thank Wiscmom2
Management response:

Please accept our sincere apologies for the experience you mentioned, this is certainly not what we have in mind for our guests. Please know that I will be reviewing your comments with my team and ownership immediately, and we will be addressing these concerns. We hope you will consider us again when you are in the area.

Reviewed 6 September 2016

I booked a room at with a jacuzzi and king bed at the end of July. I event called ahead to make sure they still had one left and was told go ahead and book online. Received confirmation and 3 days before my trip even received a confirmation. I show up and not only did my room not have a...

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Helpful?
Thank John L
Management response:

Please accept my sincere apologies for this experience. I want you to know that we will be addressing these issues immediately, as this is certainly not the experience we have in mind for our guests. If your travels ever bring you back to Merrillville, I hope that we can regain your trust. Please reach out to me if you would...

Reviewed 9 August 2016 via mobile

I've stayed at this HI Express at least a dozen times since it opened and last night will be the last. As I understood from the front desk new management took over 2 months ago. I would rate this somewhere in line with a Ref Roof Inn. The mattress was like a hay stuffed bag. Everything is dated, air con...

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Helpful?
Thank Jim P
Management response:

Please accept my sincere apologies for this experience. We will be addressing these issues with our staff immediately, and will work hard to prevent this from occurring in the future. If you are able to provide me with future details, please feel free to contact me directly. I hope that we can regain your trust and loyalty in the future.

Iron River, Michigan
Reviewed 25 July 2016

I arrived at the Holiday Inn Express with a reservation and reservation number to be told on check-in that the Manager had cancelled my reservation. I asked why and the kid at the desk could not tell me.He told me they were full and there were no rooms and there was nothing he could do. I informed him if I...

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Helpful?
1Thank Anne M
IHGService, Guest Relations Manager at Holiday Inn Express Merrillville, responded to this review

Dear Anne M, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us due to the level of service received from the staff at check in. We’d like to obtain some additional detail regarding your experience so we have sent you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
We are an excellent choice here in Merrillville, Indiana. We pride ourselves on exceedng our guests' expectations with friendly, professional service and sparkling guest rooms. Our guests enjoy a 100% smoke free environment, free parking, and free high-speed wireless internet throughout. We feature an indoor swimming pool, business center and print, fax, and copy services, and fitness center. We also have free passes to the nearby Gold’s Gym if guests are looking for more space and equipment. Our hotel features a large complimentary breakfast buffet. Along with breakfast breads, cereals, fruit, and yogurt, we also have hot options every day - eggs, breakfast meats, biscuits and gravy, and pancakes cooked to order. And of course, we have our famous warm, frosted cinnamon rolls that Holiday Inn Express is known for!Our hotel is conveniently located to the area’s best dining, entertainment, and attractions, as well as to I-65 and US-30, which allows for easy access to BP Refinery, US Steel, Siemens, Marathon, Ford, and many other local companies. We are also a great option before traveling into Chicago, visiting the beautiful Indiana Dunes National Lakeshore, gambling at Horseshoe Casino, or taking in a show at the Star Plaza Theatre. We have 300 square feet of meeting space that can accommodate groups of up to 20. Let our staff do the planning, arranging, and preparing here at the hotel. We can provide groups many options from our breakfast, lunch, and snacks menu, as well as any audio-visual items guests may need. Whether you are traveling to Merrillville on business or leisure, our warm, hospitable staff, clean and comfortable rooms, and centralized location make us a great place for you to stay! ... more   less 

Additional Information about Holiday Inn Express Merrillville

Address: 8375 Georgia St, Merrillville, IN 46410-6290
Region: United States > Indiana > Merrillville
Price Range: $147 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Merrillville 2.5*
Number of rooms: 62
Reservation Options:
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Also Known As:
Holiday Inn Express Merrillville Hotel Merrillville
Holiday Inn Merrillville
Merrillville Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Merrillville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“When booking ask questions about the property and payment policy”
 of 5 bubbles 347whatservice, 5 Nov 2016 | Read review
“Compare room rates with Best Western & Hampton Inn”
 of 5 bubbles peteraG1561RA, 12 Sep 2015 | Read review
“Ask for a 'quiet room' if highway noise bothers you.”
 of 5 bubbles bettyb605, 30 Sep 2014 | Read review
“Book the Extended Stay room or don't stay.”
 of 5 bubbles bugphobic_10, 9 Jun 2014 | Read review
“Ask for 2nd floor”
 of 5 bubbles igotgas, 23 Feb 2014 | Read review
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