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We chose this hotel for its proximity to the meeting we were attending. We were pleased with the cleanliness of the facility and friendliness of the staff. The mattress and pillows were the most outstanding feature - extremely comfortable! (There was a note in the...More
My husband travels a lot for business and most of the time uses Holiday Inn - he is a Platinum member. We arrived Friday (10/27) around 7pm after a 8 hour drive. The clerk at the front desk didn't recognize him as a Platinum member...More
Thank Cyndee B
Response from IHGService, Guest Relations Manager at Holiday Inn Express MerrillvilleResponded 16 November 2017
Hello Cyndee B!
Thank you for choosing us among your many lodging options and sharing your concerns. I'm sorry for the inconveniences caused by multiple maintenance and cleanliness issues you encountered.
This is certainly not what our hotel strives for, nor is this our usual...More
The good is the hotel is very quite, the new bedding, especially the pillows were very comfortable. You have 2 different types on each bed, firm and soft, the soft which felt more like an old overfilled down pillow was extremely comfortable, if I had...More
Checked in and there was a hair brush on the floor of my room left by housekeeping. Had a security incident with unauthorized access to my room. Front desk staff blew it off. I regret not reporting directly to police. Housekeeper didn't bother to make...More
1 Thank Paul J
Response from IHGService, Guest Relations Manager at Holiday Inn Express MerrillvilleResponded 11 August 2017
Hello Paul J,
Thank you for your feedback and for staying with us. I am glad to see that you have rated 4/5 for the quality of sleep during your stay. On the other hand, I regret that the service you received from our staff...More
This is probably the worst hotel I've stayed at in a long time. Old, outdated and worst it stunk. It smelled damp and musty. Had it not been late when I checked in I would've asked for a refund. The pool is tiny and no...More
2 Thank Tom H
Response from IHGService, Guest Relations Manager at Holiday Inn Express MerrillvilleResponded 25 July 2017
Hello Tom H,
Thank you for your review and for staying at the hotel. I appreciate the kind remarks regarding the hospitality of our staff. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible...More