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We loved the cleanliness and room size, but we were overbilled by nearly 50 dollars, and I can’t seem to resolve it. Front desk staff never seem to have a manager around and one has not bothered to return any contact. As of this writing,...More
Well worth the price. We had a full kitchen suite. I didn't want to leave LOL. The staff were very pleasant and helpful from the bottom to the top. For me ... breakfast wasn't great but I'm a picky breakfast person. They served scrambled eggs,...More
My husband stayed here a week ago while traveling for work. He had to go back the next week and took me, his wife, along for the trip. He said I am going to take you to a wonderful place that I stayed at last...More
Room rate for large (executive style suite-this room - separate bedroom & living room with full kitchen) at the time of this review was $139. The room at this rate was an extraordinary value! Newer hotel, big room, clean, pet friendly. There was a catch...More
Thank A TripAdvisor Member
Response from Nina W, Guest Services at Staybridge Suites MerrillvilleResponded 17 May 2018
Thank you for taking the time to leave us a 5 star review. We truly appreciate it. We were so happy to hear that you enjoyed your stay with us and that you were able to enjoy the amenities. Please come back and see us...More
Summary is not bad hotel, but there are some failings; breakfast is very poor, not many food to choose.
Water is very poor, it is very difficult take shower.
Good thing is the happy hour three days for weekMore
Thank Serafini S
Response from IHGService, Guest Relations Manager at Staybridge Suites MerrillvilleResponded 20 March 2018
Hi Serafini S,
Thank you for staying with us once more and for taking the time to review our hotel. We value your comments, as this helps us know what we are doing right and learn what we need to accomplish to improve on guests...More
The rooms are large enough to accommodate the number in your group. If you have any problems the staff is very kind and will be happy to assist you. I just checked out on Friday and once again found this to be an excellent... More
The rooms are large enough to accommodate the number in your group. If you have any problems the staff is very kind and will be happy to assist you. I just checked out on Friday and once again found this to be an excellent hotel. I travel a lot for work and this place is the best. Enjoy your stay and the area near the hotel also very nice with a Starbucks and mall nearby.
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"Corner room on third floor did not have reliable wifi"