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Holiday Inn Express New Albany

345 reviews
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Traveller (26)
Room & Suite (12)
Dining (1)
Overview
  • Excellent35%
  • Very good23%
  • Average17%
  • Poor13%
  • Terrible12%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (345)Write a Review
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112
82
57
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LanguageEnglish
112
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57
47
44
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All reviewsacross the riverroom was cleandecent breakfastnew carpetclose to downtownvisit familyshort drivenice hoteleasy accessstaff was friendlyconvenient locationcomplimentary breakfastindoor poolwafflesohio riverinterstatefuneral
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1 - 5 of 342 reviews
Reviewed 17 December 2017

I have stayed at Holiday Inn Express Hotels for a number of years and I have never ever come across a place like this one. My wife and I were there for a birthday trip. On departure date, accidentally left the jackets in the room....More

1  Thank tlevendoski12
Response from Vinny M, Manager at Holiday Inn Express New AlbanyResponded 8 January 2018

Dear Guest, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express NEW ALBANY. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive...More

Hotel's Favourite
Reviewed 26 October 2017 via mobile

Overall a great experience. The staff was friendly like at most IHG properties and the new remodel made this hotel very desirable to stay at. Clean rooms, clean lobby, and a clean parking lot all caught my attention as it is hard to find all...More

1  Thank Jonathon C
Response from Vinny M, Manager at Holiday Inn Express New AlbanyResponded 26 October 2017

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of...More

Reviewed 14 October 2017 via mobile

Night desk person wasn't overly friendly, room was adequate yet not comfortable. They appear to be going with a new modern look which left little space to sit comfortably unless you were on the bed. The housekeeping staff will take the open toiletries even if...More

1  Thank Jackie M
Response from Vinny M, Manager at Holiday Inn Express New AlbanyResponded 17 October 2017

Dear Guest, We thank you for staying with us , We apologize for the inconvenience cause, Your feedback is very important to us to make improvements for all our future guests, Thanking you,

Reviewed 6 October 2017

Lousy management that lies to your face about compensating you for issues with your room. This location lost their Hampton Inn license and somehow weaseled themselves into IHG; manager and representatives lie to you about making things right for you after you show them deficiencies...More

Thank JOE J
Response from Vinny M, Manager at Holiday Inn Express New AlbanyResponded 25 October 2017

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an...More

Reviewed 29 September 2017 via mobile

Let the pictures do the talking .. we have stayed at many HIE thru the years, they are usually a sure thing for cleanliness, good breakfast, good location and comfort. We even read reviews before we booked this one and it seemed like a good...More

1  Thank MGUINN08
Response from HemantThaker, Owner at Holiday Inn Express New AlbanyResponded 29 September 2017

Let me thank you for reaching out via Trip Advisor if you can provide me with your contact info i can call you and work out with you for your dissatisfaction. I want you to be completely satisfied with your stay and come back to...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Dry Cleaning
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Indoor pool
Details
Price range
US$96 - US$218 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites, Accessible rooms
Details
Price range
US$96 - US$218 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Suites, Accessible rooms
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Traveller (26)
Room & Suite (12)
Dining (1)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Stay elsewhere."
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"Third floor was quiet with quick elevator."
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"Ask for a lower floor room in the summertime due to weak AC unit."
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"New Albany is a cool town,with some nice restaurants"
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