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Santa's Lodge

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Traveller (169)
Room & Suite (38)
Pool & Beach (7)
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Overview
  • Excellent18%
  • Very good19%
  • Average26%
  • Poor16%
  • Terrible21%
Travellers talk about
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Suites
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Reviews (382)
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11 - 15 of 380 reviews
Reviewed 9 August 2017 via mobile

Stayed two nights at this property. The hotel is in dire need of updating! The beds are not comfortable at all. The rooms are in need of new carpet. The restaurant charges average of $11 a piece for breakfast. It was a buffet but most...More

1  Thank Charla D
Response from SantasGM, General Manager at Santa's LodgeResponded 10 August 2017

Dear Trip Advisor Reviewer, Thank you for your recent review. We apologize our lodge did not meet your standards. All of our beds have been replaced very recently, so we are sorry to hear your night's stay was not comfortable. We also appreciate your feedback...More

Reviewed 7 August 2017 via mobile

For our third trip to Holiday World within the past four years we decided to try local Santa's Lodge instead of the chain motels in nearby Jasper and Ferdinand. Santa's is located within one half mile of Holiday World so it is incredibly convenient. Prices...More

1  Thank VersaillesFrench
Response from SantasGM, General Manager at Santa's LodgeResponded 8 August 2017

Dear Trip Advisor Reviewer, Thank you for your recent review. We appreciate you taking the time to give us feedback on your stay this past weekend. Labor issues are something we battle every year with our small town needing so many seasonal staff members. Thus,...More

Reviewed 30 July 2017 via mobile

Room and toilet was dirty. When I had to ring the bell @ 7pm to get the blonde girls attention I told her this and her response was what do you expect me to do about it. Horrible customer service. Then 2 guys came up...More

3  Thank penguins22
Response from SantasGM, General Manager at Santa's LodgeResponded 1 August 2017

Dear Trip Advisor Reviewer, Thank you for your recent review. We are so sorry to hear about your poor experience with our staff here at the lodge. We are looking into your stay and addressing your concerns with the staff members you encountered. Please know...More

Reviewed 27 July 2017 via mobile

The location is great and the staff was extra helpful! The breakfast buffet was like being at home...eggs, bacon, biscuits and gravy, fruit, cereal...good food. After a long day at the park, it was nice to not have to drive the 2 hrs home. Definitely...More

Thank kim720
Response from SantasGM, General Manager at Santa's LodgeResponded 29 July 2017

Dear Trip Advisor Reviewer, Thank you for your recent review! We are so happy to hear you enjoyed your stay with us! We appreciate the great feedback and we hope to have you back in the future! Sincerely, Management

Reviewed 24 July 2017

This hotel is an excellent location for Holiday World visitors. The hotel needs updating. We had hard creaky beds with old fashion nylon bedspreads. The pool actually had green mold/mildew in it. It was built up in every corner and was nasty. The whole pool...More

Thank VacationPro99
Response from SantasGM, General Manager at Santa's LodgeResponded 25 July 2017

Dear Trip Advisor Reviewer, Thank you for your recent review. We hate to hear that your stay at our lodge was not satisfactory. We are happy to hear your kids enjoyed the Adventure Package and that the guides were helpful though! We appreciate your feedback,...More

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About
Amenities
Top amenities
Pool
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Outdoor pool
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$77 - US$145 (Based on Average Rates for a Standard Room)
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$77 - US$145 (Based on Average Rates for a Standard Room)
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (169)
Room & Suite (38)
Pool & Beach (7)
Dining (2)
Family and Play Areas (5)
Questions & Answers
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Swerky
14 January 2018|
Answer
Response from Candicemarks | Reviewed this property |
72 hours for a full refund.
1
Vote
aprilberkebile
16 July 2017|
AnswerShow all 7 answers
Response from Christina O | Reviewed this property |
Is this for Santa's Lodge you just need your clothes. For Holiday World bring towels and swimsuits. Good shoes and lots of energy. I don't believe you can bring food in to the park.
0
Votes
Quentin P
6 June 2017|
Answer
Response from SantasGM | Property representative |
No, you must be 18 to book a room! Thanks for checking!
0
Votes
Room Tips
"get close to the office. there could be a lot of walking depending on where your room is"
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"If you like a very firm bed then go for a King. The queen beds are pillow top."
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"Rooms are very small, old and outdated. The beds are not comfortable."
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"Try to stay on ground floor away from parking area because people like to eep their horbs when they lock..."
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