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Bummer that I have to leave a negative review, but, frankly, this place needs an overhaul. The only reason I didn't give them a 1-star was because their staff was always very friendly. Beyond that, THUMBS DOWN. The pool was small and did not provide...More
Thank Scott D
Response from kkeb1988, Director of Sales at Suburban Extended Stay Hotel South BendResponded 25 April 2017
Dear Scott D.,
Thank you for taking the time to complete an online review regarding your recent stay with The Suburban Extended Stay Hotel.
I sincerely apologize for the issues you encountered during your stay. As our manager explained, we just filled the pool with...More
This area of South Bend is notorious for hotel/motels that are not maintained and are just being milked for Notre Dame special event weekends. This hotel is not one of those. Maintenance and cleaning is top-notch. I stayed there on a football weekend and even...More
Response from TAWN B, Manager at Suburban Extended Stay Hotel South BendResponded 15 February 2017
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience...More
I don't even know where to begin with this review.
If you are looking for a hotel in South Bend area - this is NOT it. No seriously, if you have a choice between sleeping in your car or staying in this hotel. Sleep in...More
Just got off the phone with the General Manager of the hotel trying to cancel a reservation. Told her 4 times that we have a DEATH in the family and she WOULD NOT cancel our upcoming reservation. Her reason...reservation was made through a 3rd party....More
Response from kkeb1988, Director of Sales at Suburban Extended Stay Hotel South BendResponded 21 April 2017
Dear Mr. Manning,
Thank you for taking the time to complete an online review regarding your recent experience with The Suburban Extended Stay Hotel.
I sincerely apologize for the issue you encountered when trying to cancel your reservation. As we explained to you on the...More
We stayed here for a few days while working about 3 hours from home. With 12-15 hr days at work it's good to have a nice clean bed to sleep in. Unfortunately this wasn't the place to find such a thing. The bathroom was dirty...More
Response from TAWN B, General Manager at Suburban Extended Stay Hotel South BendResponded 7 March 2017
The staff at Suburban Extended Stay Hotel would like to thank you for your business. We know there are several different lodging options in the area and we are pleased that you chose us to serve you.
Here at Suburban Extended Stay we strive to...More
US$96 - US$144 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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