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We have always stayed here when visiting my husbands family. This time not good at all. We called at noon to see if we could get in early and were told no way only at 3. 3 soccer teams were there. OK we checked in...More
Response from IHGService, Guest Relations Manager at Staybridge Suites South Bend - University AreaResponded 14 February 2018
Greetings from StayBridge Suites South Bend-University Area, thanks for always choosing us for your lodging needs! I'm sorry to hear that this time, we missed to leave a positive impression due to the inconvenience caused by the room's overall upkeep and unusual smell...More
What an outstanding hotel. From the moment we walked in. We were highly impressed with the cleanliness of the building. Our room was exceptionally clean. The staff is wonderful. Very kind and they went out of their way to make you feel at home,
I had all my team stay at the hotel while working for a nearby plant. We stayed for almost 2 years on and off. Sam is the owner and a nice guy. Great breakfast and as always a manager reception with free beer and wine...More
This is a great hotel if you are staying the weekend at Notre Dame. The rooms were spacious, the front desk staff were very friendly and accommodating. Breakfast is good and well stocked. Conveniently located less than 10 minutes to campus
Booked room several months ago on Priceline only to find out upon check in they were not going to honor original price due to ND football weekend. Souvenirs missing, trash not picked up, no towels. Unable to get front desk to answer phone for courtesy...More
1 Thank Mary S
Response from IHGService, Guest Relations Manager at Staybridge Suites South Bend - University AreaResponded 29 September 2017
Dear Mary S,
We appreciate you for sharing your review about your recent stay.
We are very sorry that you did not experience an exemplary hotel stay because of the level of service your have received. I apologize for any inconvenience you might have experienced....More