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Residence Inn South Bend

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Traveller (58)
Room & Suite (65)
Dining (7)
Overview
  • Excellent33%
  • Very good29%
  • Average17%
  • Poor9%
  • Terrible12%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star accommodation
All hotel details
Additional information
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Offers from Residence Inn South Bend
Special Offer: Member Rates
Hotel packages
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (231)
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LanguageEnglish
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1 - 5 of 230 reviews
Reviewed 3 weeks ago via mobile

Thanks for all the help during the two months that I stay on the property! Great customer service always willing to satisfy the guests keep the good work. Great location center of everything. Thanks for all

Thank JNarvaez
Reviewed 5 July 2018

BOTTOM LINE: Staff is great. Everything else isn't. Let's start with the PROS: Staff: Check in was great and easy. They were training someone and they were great (missed their names, sorry!). Toilet clogged on first use and a maintenance professional quickly came and fixed...More

Thank Loreen B
Response from Richard C, Consultant at Residence Inn South BendResponded 9 July 2018

Loreen B Thank you for taking the time to share your valuable feedback. I have read your comments regarding us not meeting your expectations. For this, I sincerely apologize. I also would like to thank you for your kind words about our team and certain...More

Reviewed 4 July 2018

Call 4 times today long distance from overseas regarding receiving a courier on my behalf ahead of my arrival. No one picked up the phone. There is no voice mail system to leave messages. Very frustrating. Called Marriott reservations to get a message to hotel....More

Thank Shanley L
Response from Richard C, Consultant at Residence Inn South BendResponded 9 July 2018

Shanley L, Thank you for taking the time to share your information on the phone issue and see where their is a failure.I apologize for your frustration. I very much appreciate your candor and will use this as a teachable moment to improve ourselves in...More

Reviewed 2 July 2018

This old apartment-style Residence Inn (the prototype the chain started with in the 70s) does have updated rooms, but nothing about my stay here was good. Although the furnishings were recent, the room smelled very musty (or smoky, not sure which). The room could only...More

Thank lesuerg56
Response from Eileen H, Manager at Residence Inn South BendResponded 3 July 2018

Dear Leserg56, Thank you for taking the time to share your valuable feedback.It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. I would love the opportunity to hear more...More

Reviewed 22 June 2018 via mobile

Staff is very caring. They go out of their way to make you feel at home, always cheerful, making sure customers are satisfied with the meals. The week night gatherings are fun. Comfortable rooms. I will stay here again next time I am in town.

Thank jkbluehighway
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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Breakfast included
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$142 - US$351 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in South Bend
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$142 - US$351 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Business Hotel in South Bend
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (58)
Room & Suite (65)
Dining (7)
Questions & Answers
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Room Tips
"1st floor so you don't need to lug your stuff upstairs. Units 6 , 7 are away from the pool area."
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"Ask for a room that doesn't involve going up or down stairs"
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"This is not your regular lovely Marriott. It is a shame!"
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"My only tip is go to another Marriott like we did!"
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