Hilton Garden Inn Omaha East/Council Bluffs
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About
#5 of 28 hotels in Council Bluffs
Location
Cleanliness
Service
Value
The Hilton Garden Inn Omaha East/Council Bluffs is the only hotel connected to the Horseshoe Casino. The Hilton Garden is connected to the Legendary Horseshoe Casino by an indoor walkway. Every guest at the Hilton Garden Inn is sure to find legendary experiences and legendary fun. The guests of the Hilton Garden Inn can try their luck on over 17 different types of table games, 1800 slot machines or the famous Horseshoe Poker Room.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Casino and Gambling
Children Activities (Kid / Family Friendly)
Free airport transportation
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Air conditioning
Desk
Fireplace
Room service
Coffee / tea maker
Microwave
Flatscreen TV
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Languages Spoken
English
Location
60Somewhat walkable
Grade: 60 out of 100
18Restaurantswithin 1 km
4Attractionswithin 1 km
2702 Mid America Dr, Council Bluffs, IA 51501-8291
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Reviews
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The updates are very nice . Clean sleek look. Hope they replace the carpet in the elevators as it is very dirty looking. They need to do something with the windows in the rooms.On a windy day you can hear the wind coming thru the gaps in the windows and can see the curtains moving.
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Date of stay: May 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Hotel's Favourite
Omaha is the halfway point on a trip I make frequently to see my kids and I usually stay a night on both ends of the trip. I am a Marriott Platinum member so always look for those properties. On this trip, I was traveling with a friend who happens to like casinos, so we decided to stay at this hotel as it is attached the Horsehoe Casino and it was below zero outside, so we didn't want to go out once we checked in. I'm so glad we found this hotel. It was new, clean, welcoming and comfortable. I will definitely stay here on future trips. Thank you!
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This hotel has recently undergone a renovation. The new rooms are stellar! The Mattress on the bed is the most comfortable mattress I have even slept on. Serta makes this mattress exclusively for Hilton Hotels. The staff is AMAZING!!! They go above and beyond to make sure your stay is an Outstanding experience! Helena at the Front Desk is probably the Best hotel personal I have even dealt with. She is a PRO at customer service and is devoted to customer satisfaction. She is THE BEST!!! The rooms are Extremely CLEAN too! The house keeping staff is totally professional! Angela, the lead housekeeper, is very continuous about the cleanliness and perfection of every room I have stayed in. I usually stay at the Hotel at least once or twice a month and I would not chose any other hotel in the area. I LOVE THIS PLACE!!! You will too!…
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Date of stay: April 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Hotel room was very clean. Carpets in hallway need to be cleaned better, lots of stains. Comfortable beds and pillows.Bottled water.Keurig and microwave in rooms .Had a problem with the tv which was promptly resolved.Nice to be able to walk to casino without having to go outside.
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Rooms were good - service was good. Breakfast was either continental, buffet which was 3 more items than the continental or menu which was basically the buffet items. Extremely overpriced for a continental breakfast and for what was then also included as a "buffet".
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Review collected in partnership with Hilton Garden Inn
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed here over a weekend as a family, with 2 small children. Overall, things were good but I don’t know that I’d return if back in the area. Rooms were clean but dated. Pretty quiet overnight. The hotel breakfast is a joke. $8.95 for continental breakfast. And not even a good continental at that. Front desk was friendly and helpful.
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Date of stay: May 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
We booked our room through the Horseshoe as two Diamond Plus members. Initially we were expected to stay in a single king room with 3 adults and had to contact our concierge to get a room with additional sleeping arrangements. They did upgrade us to a suite with a pull out couch. We attended the Morgan Wallen concert and returned to our room after midnight. When we pulled the couch out we found dirty sheets and towels were on it and mold on the mattress. There were no linens, blankets or clean pillows to change it. We called the front desk and the male night Staff member begrudgingly agreed to bring linens. When he arrived with them, we were expected to change it ourselves. We deemed that unacceptable as it is visibly soiled. I went down to the front desk to see what we could do where I was rudely greeted by Andrea, the night auditor. Who proceeded to yell at me and tell me I didn't need to have an attitude. I don't know anyone who would come with a smile at 1 AM when their sleeping arrangements are soiled and moldy. She proceeded to place blame on me for not noticing earlier that it was dirty. I tried to explain that I checked in at 4 and the room should've been clean. She then yelled at me again and told me she would call security. Eventually she did get us a second room but not without belittling and bashing the Horseshoe and their staff and making sure to tell me they don't manage the hotel and to go ahead and call our concierge she didn't care. The additional room had beard hair in the sink and trash on the floor there was also bags of trash on the hall way outside of a room. Not impressed. We address the situation with the hotel housekeeping manager at the front desk the next morning. The manager, Charles stood there and wasn't forthcoming about his position or helping. We told them as long as the rude night staff member was employed we wouldn't be returning. We also asked If there were aware of the numerous other complaints about her on trip advisor to which she responded oh I don't ever look at those.- as she's standing in front of a display of trip advisor cards. None of them were exceptionally helpful but the night staff member is 100% the reason we won't return.…
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Date of stay: March 2022Trip type: Travelled with family
Room Tip: Stay somewhere else!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Not the most impressive stay. Showed up at 5pm on a Friday......2 hours past check-in time. Was told our room wouldnt be ready for another hour. That's pretty unacceptable, especially for a diamond member. Why is room readiness not prioritized by your status? Pretty bad that they dont have a room ready 2 hours after check in begins, but then told you have to wait another hour after that. I think a lot of hotels are blaming COVID for just being lazy at this point, two years into it. We had an event to go to, so we had to come back to check in at 10 pm. Who ever was working the front desk didnt add my wife to the room. So we check out early on Sunday morning and are going to use our food and beverage credit that morning in the pantry. The lady working the front desk snaps at us that we only have one person registered to the room.. Why did the person checking us in see that there were two adults and two children checking in? Were these other people just standing awkwardly close to me? They claimed it needed to be done in the app, which is complete crap. I've stayed at plenty of other Hilton properties since they changed to the food and beverage credit and have never had an issue if there has been one or two adults when checking in. Pretty bad that this hotel literally had no clue. The prices in the pantry were unreal for a city in Iowa. 4 dollars for a package of pop-tarts? I've stayed in big cities were pantry items were half the price. Only thing this hotel has going for it is being connected to the casino.…
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Date of stay: March 2022
Value
Location
Service
Room Tip: Casino access is good, the rest is buyer beware.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This suite was not clean and did not smell good mattress was very uncomfortable and the bedding smelled horrible will not be staying again also no toilet paper shower was not clean just overall the cleaning sucked!
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Review collected in partnership with Hilton Garden Inn
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel staff were lovely, the room was very clean. Howwever, the refrigerator wasn't working. My husband uses insulin and it has to be kept refrigerated. The front desk staff put it in the kitchen refrigerator, which worked, but wasn't as convenient for us. The toilot didn't work well, there were stains on the carpet. Our breakfast food was inedible. The restaurant manager comped us that meal because we didn't eat it. Husband had and omelet and I had french toast . Both had an odd greasy taste. Very different from HIlton Garden Inns we've stayed at in the past.
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Date of stay: October 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
US$151 - US$199 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn omaha east/council bluffs hotel council bluffs
LOCATION
United StatesIowaCouncil Bluffs
NUMBER OF ROOMS
153
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Claim Your ListingHILTON GARDEN INN OMAHA EAST/COUNCIL BLUFFS: UPDATED 2023 Hotel Reviews, Price Comparison and 85 Photos (IA) - Tripadvisor
Frequently Asked Questions about Hilton Garden Inn Omaha East/Council Bluffs
Which popular attractions are close to Hilton Garden Inn Omaha East/Council Bluffs?
Nearby attractions include Horseshoe Council Bluffs (1.0 km), AMC Council Bluffs 17 (0.9 km), and Joes Karting (0.9 km).
What are some of the property amenities at Hilton Garden Inn Omaha East/Council Bluffs?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Omaha East/Council Bluffs?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Omaha East/Council Bluffs?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hilton Garden Inn Omaha East/Council Bluffs?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Garden Inn Omaha East/Council Bluffs?
Conveniently located restaurants include Quaker Steak & Lube, Texas Roadhouse, and The Salty Dog Bar and Grill.
Are there opportunities to exercise at Hilton Garden Inn Omaha East/Council Bluffs?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Hilton Garden Inn Omaha East/Council Bluffs have an airport shuttle?
Yes, Hilton Garden Inn Omaha East/Council Bluffs offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hilton Garden Inn Omaha East/Council Bluffs have airport transportation?
Yes, Hilton Garden Inn Omaha East/Council Bluffs offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Garden Inn Omaha East/Council Bluffs?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Omaha East/Council Bluffs offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.