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Hilton Garden Inn Omaha East/Council Bluffs

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Hilton Garden Inn Omaha East\/Council Bluffs
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481 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Omaha East/Council Bluffs
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Showing 479: English reviews
Aberdeen, South Dakota
Reviewed 22 March 2017

all of the staff was super friendly and helpful. the front desk was extremely friendly as were the ladies working the breakfast buffet every morning. the housekeeping staff that I encountered were also very nice. my room was clean and very nice. I really liked the bed and pillows. The tv was great and had excellent selection of channels. The...

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Helpful?
Thank fun1972
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear fun1972, Thanks for the great review about your most recent stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. I am so glad you enjoyed your stay as much as you did. Thanks again and hope to see you in the future.

Salina, Kansas
Reviewed 3 March 2017

Clean room, comfortable bed, very good food. Extremely short staffed in restaurant/Bar area. Had to wait close to an hour for meal that we didn't even get at the same time. We chose this hotel for location to the arena which was nice. Also a bonus was the casino which was attached.

Review collected in partnership with Hilton Garden Inn
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Thank P2040CRandrewp
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear P2040CRandrewp, Thanks for the review about your recent stay with us at the Hilton Garden Inn. We truly appreciate your honest feedback and I am glad you liked the location of the hotel as much as you did. Thanks again and hope to see you in the future.

Mt Prospect, United States
Reviewed 27 February 2017

We stayed 2 nights for the NJCAA National Championship tournament. It was very modern, clean and comfortable. The staff was efficient and welcoming after a 7 hour drive in inclement weather. It's connected to the casino and an easy walk to the Mid America Center. We would definitely stay at this hotel again.

Review collected in partnership with Hilton Garden Inn
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Thank 497deborahv
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear 497deborahv, Thanks for the great review about your stay with us last weekend. I am glad that you enjoyed the location of our hotel. Thanks again and hope to see you in the future.

omaha, United States
Reviewed 23 February 2017

Business meeting for 30 men. Breakfast, lunch and dinner served. Food was good, service was great. Met all request with a smile. Very professional group. Check in services and check out were very easy. Meeting rooms very nice and good sound systems.

Review collected in partnership with Hilton Garden Inn
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Thank Tami H
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Tami H, Thanks for leaving us a great review about your recent meeting here at the Hilton Garden Inn. I will make sure to let my staff know about your kind words. Thanks again and hope to do business with you in the future.

Bellevue, Nebraska
Reviewed 22 February 2017

The rooms were nice and very clean. Great hotel if going to the casino but a little on the pricey side. Staff was fairly nice but if you try and it is hard to get someone to talk to unless it is later in the evening.

Review collected in partnership with Hilton Garden Inn
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Thank Amber S
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Amber S, Thanks for the great review about your recent stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. I am glad you enjoyed your room so much. Thanks again and hope to do business with you in the future.

Gibbon
Reviewed 20 February 2017

We picked this hotel based on its proximity to downtown Omaha and due to our previous experience with the Hilton brand hotels ---- the hotel and room itself were fine - if you like a super firm mattress. Our main complaint was we did not have hot water the evening we arrived for showers for our children and it was...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Kerwyn S
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Kerwyn, Thank you for choosing to stay at hotel during your travel to Omaha/Council Bluffs. I do apologize for the stay you had as it is unacceptable all around. Please feel free to reach out to me directly at the hotel. Thanks and again I want to say I am sorry.

Valentine
Reviewed 20 February 2017

No hot water, keys not working, tiny pool, terrible parking. This place is by far way too expensive for the type of accommodations you will receive. Having no hot water was the worst. No complimentary breakfast. It just seemed like staff didn't really care to have people there for a huge sporting event as we were there for.

Review collected in partnership with Hilton Garden Inn
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Thank Amy C
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear Amy C, Thanks for leaving your honest feedback about your recent stay with us at the Hilton Garden Inn Omaha East/Council Bluffs. I can understand how frustrating your stay was with us, with issues you had during your stay. Please feel to reach out to me and would love to talk to you. Thanks again and I am sorry...

Grand Island, Nebraska
Reviewed 19 February 2017

If you want to go to the Horseshoe casino more than one day/night in a row it IS the place to stay! Simply take the elevator and one hallway and you are inside!! The entire walk from our room to the security stand took approximately 7 minutes or less!!!

Review collected in partnership with Hilton Garden Inn
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Thank B9811QIphilipd
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear B9811QIphilipd, Thanks for the great review about your recent stay with us. I am so glad you enjoyed our hotel as much as you did. Hope to see you in the future.

Carl Junction, Mo
Reviewed 18 February 2017

We stayed here for 2 nights while my husband worked in Omaha. The beds were hard as cement and couldn't be softened with the dial on the mattress. They are memory foam type and very hard to turn over in and get out of. Everything was frozen solid in the refrigerator. Bathroom is tiny and old-fashioned. No hot water for...

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Helpful?
Thank qbaird
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear qbaird, Thanks for leaving us your honest feedback about your stay with us. I do apolgozie for the unsatisifactory stay you had during your stay. I will make sure to adress these issues going forward so it will not happen again.

Fort Walton Beach, Florida
Reviewed 14 February 2017

I have stayed here many times. It is attached to the Horseshoe Casino in Council Bluffs which is adjacent to the Mid America Center and across the street from a large Bass Pro Shop. The staff always goes out of their way to be friendly and helpful. No free breakfast is the only negative.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 311bigguy
DJ M, General Manager at Hilton Garden Inn Omaha East/Council Bluffs, responded to this review

Dear 311bigguy, Thanks for the great review about your recent stay with us. I am so glad you enjoy the location of the hotel. I do apologize about not having free breakfast, if you need anything else please feel free to reach out to me.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Omaha East/Council Bluffs

Address: 2702 Mid America Dr, Council Bluffs, IA 51501-8291
Region: United States > Iowa > Council Bluffs
Price Range: $167 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Omaha East/Council Bluffs 3*
Number of rooms: 153
Reservation Options:
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Also Known As:
Hilton Garden Inn Omaha East/Council Bluffs Hotel Council Bluffs
Hotel Style:
#1 Romantic Hotel in Council Bluffs
#1 Casino Hotel in Council Bluffs
#1 Business Hotel in Council Bluffs
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Omaha East/Council Bluffs staff and other travellers.
3 questions
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Newton, Iowa
11 months ago
Newton, Iowa
11 months ago
over a year ago

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Questions? Get answers from Hilton Garden Inn Omaha East/Council Bluffs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for higher floor”
Noshitreview2, 25 Mar 2017 | Read review
“Rooms away from elevator would probably be quieter”
qbaird, 18 Feb 2017 | Read review
“Quiet rooms face the dog track”
brentw2015, 19 Nov 2016 | Read review
“Avoid the lower floors over the banquet halls and meeting rooms.”
hcarnaby, 17 May 2016 | Read review
“I always request top floor away from the elevator.”
647kimv, 10 Feb 2016 | Read review
5 of 5