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Quality Inn & Suites Council Bluffs

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GreenLeadersBronze level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Quality Inn & Suites Council Bluffs
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196 Reviews from our TripAdvisor Community

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There are newer reviews for Quality Inn & Suites Council Bluffs
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Showing 196: English reviews
Reviewed 29 February 2016 via mobile

Johana M. 02/26/16 An older property w/many updates including, flat screen TV. Still nice staff & value for the money. your first impression, is not the best, but the location is the best. after a day you get used to the area.,,,,,,,,,,,,,,,,,,,

Thank Familia L
North Bend, Nebraska
Reviewed 21 February 2016

There was a misunderstanding regarding the cancellation fee. The manager "Nate" went above and beyond to correct the mistake or misunderstanding to keep the customer happy,He certainly made it right and provided good customer service! I appreciated his efforts and time he spent working out the misunderstanding with me.

1Thank Barb H
Kansas City, Missouri
Reviewed 21 February 2016

I had a Great time there. I was in town for a Funeral and i forgot my favorite i-phone charger and a tie very dear to me. I called the Front Desk and Chilow was remarkable. The office even mailed the items to me. I was glad i left my stuff there and not any other place.

Thank Dikhi M
Reviewed 6 January 2016

Property was closely located off of interstate, okay neighborhood. Property is older, but in good shape. Room was clean and neat. Likewise for the bathroom. Staff was friendly and welcoming. Had good suggestions on finding dinner (it was almost 9pm). Breakfast was good, with attendant very friendly and efficient (also aggressive - planted "tips" on the tables as a suggestion)....

Thank Doug M
Fargo, North Dakota
Reviewed 26 December 2015

Chilow & Nate; were amazing and very professional at getting me checked in and answering my questions. They went out of they're way too make sure I was comfortable. The rooms were nice and cozy, and the breakfast was great a selection of sausage ,waffles ,eggs, fresh fruit, orange juice, apple juice and pastries. It also has a indoor pool....

Thank Michael M
Des Moines, Iowa
Reviewed 21 December 2015 via mobile

Booked this hotel because they offered a rate comparable with my per diem. Parking lot was unlit and dark. Walked through a makeshift hallway by the pool to get to my room and it was damp and mildewed. Room was outdated with cracked toilet seat and mold on shower ceiling. Ancient alarm clock covered in dust. Couch so worn it...

Thank JLTS10612
Roseville, Minnesota, USA
Reviewed 6 December 2015

One of the fastest check-ins I have experienced. Under 2 minutes. Room was ok, but heater was noisy and thankfully we didn't need to use it much after we got the room warmed up. The Cable TV didn't work. Said no signal. I figured out the Cox DTA box was not plugged in. Fixed that, but it didn't help. I...

Thank PoliticalTraveler
QualityInnCBIA, General Manager at Quality Inn & Suites Council Bluffs, responded to this review

I am so glad that the check-in process went smoothly and efficiently. To hear this is wonderful since in the past there were complaints of a slow process and I worked very hard in improving it. We are doing a full walk through for all the heaters because it is that time of year when they are getting run so...

Silverdale, Washington
Reviewed 25 November 2015

When checking into the hotel there area did seem to be in a state of construction. When I asked about this the staff was very knowledgeable informing me of the construction and all the updates to come to the area. The staff was most helpful giving me a full walk through of the hotel with a printed map that I...

Thank Xander W
Billings, Montana
Reviewed 28 October 2015

I stayed in a pet friendly room that smelled so badly of dog urine or something that it was almost unbearable. While internet is a near necessity while planning the next night's stay of a cross country trip, the internet never worked on either my phone or laptop due to dns server errors on their end. The heater never heated...

Thank Nichole W
QualityInnCBIA, General Manager at Quality Inn & Suites Council Bluffs, responded to this review

I want to first apologize for the experience you have described. I am floored that this has happened. I would really like you to reach out to me so I can get more information about what room it was you stayed in and what internet error you were getting. I did find out that newer software on some devices was...

Charlotte, Michigan
Reviewed 19 October 2015

It was a pretty typical Quality Inn. The rooms were clean and the property was pleasant. The breakfast was the usual fare, but it was plentiful and filling. I did have trouble connecting to the internet and finally gave up and went to bed. The staff was pleasant and as helpful as they could be. I probably would stay there...

Thank 49Geezer65
QualityInnCBIA, Public Relations Manager at Quality Inn & Suites Council Bluffs, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

39 photos of this hotel

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Management photos: Courtesy of the property manager

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Hotel & Grounds (3)
Business Centre/Function Rooms (3)
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Room/Suite (10)
Other (8)
07/05/2017 08/05/2017
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  • Free Parking
  • Pool
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Quality Inn & Suites Council Bluffs

Address: 3537 West Broadway, Council Bluffs, IA 51501
Region: United States > Iowa > Council Bluffs
Price Range: $88 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites Council Bluffs 2.5*
Number of rooms: 89
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Also Known As:
Quality Inn & Suites Council Bluffs Hotel Council Bluffs
Quality Inn And Suites Council Bluffs
Council Bluffs Quality Inn
Quality Inn Council Bluffs
Hotel Style:
#2 Green Hotel in Council Bluffs
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Questions & Answers

Questions? Get answers from Quality Inn & Suites Council Bluffs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Double Queen”
397mikef, 18 Jan 2017 | Read review
“This room was set up as a suite. It had 2 TV's.”
lauralF6219NU, 10 Oct 2016 | Read review
“Try to book on the top floor so that overhead noise won't be an issue.”
Blurdgwood, 8 Oct 2016 | Read review
“Stay in a second floor room to avoid musty smell”
Slouise28, 30 Jul 2016 | Read review
“Look for other hotel options.”
145lilas, 28 Jul 2016 | Read review
5 of 5
US$75* /night
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Prices are for 1 room, 2 adults
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