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Embassy Suites by Hilton Hotel Des Moines Downtown

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Embassy Suites by Hilton Hotel Des Moines Downtown
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926 Reviews from our TripAdvisor Community

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Showing 918: English reviews
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Des Moines, United States
Reviewed 2 days ago NEW

The hotel does a great job in customer service. The complimentary breakfast is excellent and the managers reception is excellent. The facilities were all top notch. Would recommend staying here to anyone.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank timothyhU1201VU
Torrington, Wyoming
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

My husband and were so surprised at how beautiful the property is! There is a gorgeous river view and lovely downtown light views. Our room was a 2-room 1 King Suite on the top floor. The price was remarkably inexpensive for the location and the amenities! The staff offers wonderfully refreshing hospitality, too. Our room was beautifully decorated and quite...

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Helpful?
Thank Kathleen B
About Hotel's Favourite Review
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear Kathleen B - Thank you very much for your raving review! I am glad you had a fantastic stay with us and we all look for ward to serving the both of you when you return. Sincerely, Skip Hammerman General Manager

West Liberty, Iowa
Reviewed 3 days ago NEW

My husband and I recently stayed here with our four children (ages 9,9,6 and 4). The rooms were very clean and appeared to be newly remodeled within the past few years. They were spacious and clean. The layout of this hotel was very inviting and entertaining. My kids loved standing in the hallway outside of our room and looking over...

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Helpful?
Thank Kelly D
Jefferson,Iowa USA
Reviewed 3 days ago NEW

Absolutely perfect. Friendly & helpful staff. The shuttle service is second to none. about like having your own limo on call. The offer a top-notch breakfast buffet including an omelet chef. The rooms were very clean and comfortable. Location is perfect for Wells Fargo, Iowa Events Center. Close to many nice restaurants etc. I highly recommend Embassy Suites Des Mones...

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Helpful?
Thank Paul455
Bettendorf, Iowa
Reviewed 4 days ago NEW

My Ray-ban sunglasses were stolen from my car by the valet. I could not get a manager to speak with me while I was at the hotel. The valet management group has offered to buy new sunglasses, but we will see. Hotel management would not take responsibility.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jefferypr
Wellman, United States
Reviewed 1 week ago NEW

This is one of the nicest places to stay in the downtown Des Moines area. Everything from entertainment venues to food are close by and you could want for nothing more once you are inside. Excellent staff. Everyone greets you and makes certain your expections are met. We certainly appreciated the valet service - with no worries about parking.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank X3230XDchristineh
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear X3230XDchristineh - Thank you very much for the great review! I am delighted that you enjoyed the facility and the friendly courteous service we provide. Sincerely, Skip Hammerman General Manager

Reviewed 1 week ago via mobile

Stayed at Embassy Suites in Des Moines for the second time. The room was clean. The food offered at night is reasonably priced for a large hotel and also pretty good - we had a soup and a small steak. The breakfast in the morning was good, the restaurant was clean. The people at the Embassy were both courteous and...

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Helpful?
Thank TheScrapper
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear TheScrapper - Thank you for the fantastic review - I am delighted that you had a great stay with us. I also appreciate the warm recommendation! Sincerely, Skip Hammerman General Manager

Saint Louis, Missouri
Reviewed 1 week ago

I was with a conference and the hotel fit nicely for our group. Staff is incredibly helpful and kind. The front desk helped ensure I would get to the airport on time by requesting their shuttle driver to come in close to an hour early to pick me up for my 5am flight out.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank F974CGalexb
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear F974CGalexb - I am glad that you had an enjoyable conference experience with us and that your Shuttle staff provided you with great personalized service. Sincerely, Skip Hammerman General Manager

Reviewed 1 week ago

Well, the place has free breakfast and lots of space. However, our room and our friends room were DIRTY. Her room had been smoked in and they didn't move her, as the hotel was sold out. Walls had stains on all of them. Carpet and couches were stained, and even the ceiling was full of random stains. I needed to...

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Helpful?
Thank Karen C
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear Karen C - Please accept my apologies for the condition of your room. We take great pride in providing a clean, well maintained, and friendly hotel and when we miss any of these, it is disappointing to learn. I have reviewed your comments with our Executive Housekeeper so he can address the issue and make appropriate adjustments. Sincerely, Skip...

Paullina, Iowa
Reviewed 2 weeks ago

I have stayed in this hotel in the past, and was pleased with my stay. The new upgrades they have made and the renovations to the facility have made the experience even better. Staff are welcoming and helpful, service was above expectations and the food was wonderful.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Bea H
shammerman, General Manager at Embassy Suites by Hilton Hotel Des Moines Downtown, responded to this review

Dear Bea H - Thank you for your positive comments and thank you for staying with us. Sincerely, Skip Hammerman General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Relax in the comfort of the spacious two-room suites at the Embassy Suites Des Moines Downtown. Located close to the Iowa State Capitol, explore the trendy shopping and dining opportunities of the Historic East Village. Enjoy complimentary cooked-to-order breakfast and a nightly Manager's Reception. Elegant banquet facilities are available for weddings, business meetings and other special events. ... more   less 

Additional Information about Embassy Suites by Hilton Hotel Des Moines Downtown

Address: 101 East Locust Street, Des Moines, IA 50309 (Formerly Embassy Suites Hotel Des Moines-On The River)
Region: United States > Iowa > Des Moines
Price Range: $236 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Des Moines Downtown 3.5*
Number of rooms: 234
Reservation Options:
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Also Known As:
Embassy Suites Des Moines
Des Moines Embassy Suites
Hotel Style:
#2 Romantic Hotel in Des Moines
#3 Family Hotel in Des Moines
#3 Business Hotel in Des Moines
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel Des Moines Downtown staff and other travellers.
3 questions
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Cedar Rapids, Iowa
2 months ago
9 months ago

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Questions? Get answers from Embassy Suites by Hilton Hotel Des Moines Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There are great views from the top floor!”
  • Nicely appointed kitchenette!
  • Very comfortable bed!
  • Comfy, cozy living area!
 of 5 bubbles LakeshoreLady, 26 Jan 2017 | Read review
“Don't pay extra for the largest suites.”
 of 5 bubbles cedmark3, 30 Dec 2016 | Read review
“Higher the floor, the better. Also, try getting a room facing the river or the State Capitol.”
 of 5 bubbles Kashbcn, 16 Nov 2016 | Read review
“Can be noisy. If there is a wedding reception or reunion going on, get the highest floor you can.”
 of 5 bubbles IABeachLover, 16 Nov 2016 | Read review
“The further up,the more the kids will love riding the glass elevators.”
 of 5 bubbles richardmY61SV, 1 Nov 2016 | Read review
5 of 5