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I made a mistake booking the wrong size room but the Manager (Nick) quickly remedied the situation. I felt he went above and beyond because it was very clear that they were busy at the desk and the hotel was sold out. Thank you Nick...More
Response from MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - NorthwestResponded 2 weeks ago
Thanks for the post - always good to hear when are staff goes above and beyond.
They actually do that every day many time over,
I used to stay at this north-metro property often, but like many properties from the early-70s, even WITH occasional upgrades, it's challenging to keep things fresh and competitive with all the west-metro enticements. However, WHAT A SURPRISE! I was booked to do a meeting keynote,...More
Thank Bill W
Response from MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - NorthwestResponded 7 March 2017
Dear Bill W,
Thanks so much for posting your comments. We are indeed proud of our 100% new property - but especially proud of great staff such as Lisa.
It is so nice to hear such great comments.
Look forward already to your next opportunity...More
We stayed here many times and have enjoyed the stay and the restaurant,as my previous reviews have shown.
But on this last stay a week ago,we reserved 2 rooms at a cost of approx $733+tax.
I understand putting rooms and incidentals on "hold"(pre-authorization) but this...More
Response from MikeH4Hol-Inn, General Manager at Holiday Inn Hotel & Suites Des Moines - NorthwestResponded 3 weeks ago
Thanks for posting. The situation you describe sounds as if you used a debit card. Despite what banks tell you, a debit card is NOT a credit card, and results in a much different process for hotels, car rental agencies, and any business...More
Prepaid for a room for 2 nights. Canceled hotel room within 24 hours of reservation. My 76 yr old mother fell and broke her shoulder, had to have surgery. Mind you I canceled the very next day and my trip was over a week and...More
This hotel surprised me. Newly renovated. Great conference facility and lovely rooms and service. Nice restaurant attached. I travel a lot and mostly stay in Sheraton or Hilton. The conference I was attending was here and just loved it. This hotel surprised me in a...More
US$122 - US$202 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Response from MikeH4Hol-Inn | Property representative |
Our full service restaurant Bennigans serves breakfast from 6:30AM until 10:30AM each morning. They serve the award winning Holiday Inn Best for Breakfast menu. We do seasonally offer a breakfast buffet on Saturday and... More
Our full service restaurant Bennigans serves breakfast from 6:30AM until 10:30AM each morning. They serve the award winning Holiday Inn Best for Breakfast menu. We do seasonally offer a breakfast buffet on Saturday and Sunday only, generally from April thru October. Children are free if dining with their parents, and ordering from the kids menu.
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"Watch the amounts they put on "HOLD" from your credit card/debit
Suite 539...nice room."