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Holiday Inn Des Moines Downtown

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Holiday Inn Des Moines Downtown
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256 Reviews from our TripAdvisor Community

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Showing 251: English reviews
South Dakota
Reviewed 1 week ago via mobile

We stayed here for a sporting event for our daughter. This is an old property that they've tried to keep updated. However, the age is evident by the small size of the rooms and the tiny bathroom. There was some water damage in our room all along the wall that the window was on. This is conveniently located near Mercy...

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Helpful?
Thank SDQueeny
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear SDQueeny, Thank you so much for taking the time to review your stay at our hotel. We greatly appreciate your feedback as it helps us to know what we are doing well and what may need improvement. I am so glad you chose to stay with us while you were in Des Moines, and I hope you will consider...

Neutral Bay, Australia
Reviewed 3 weeks ago via mobile

Visited the Iowa State Fair and stayed two nights here mainly as we could redeem points for our stay. Hotel was reminded me more of an HI Express as it was quite dated however it was sufficient for our Stay. Staff were friendly, beds comfortable enough and close to plenty of food options and main roadways to the Fair. Overall...

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Helpful?
Thank eeliechick
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear eeliechick, Thank you for reviewing your stay at our hotel. I greatly appreciate your input, as all reviews good and bad, help us to improve for the future. I hope you will keep us in mind for future accommodations needs in Des Moines as we would love for you to visit us again. Thank you for your business and...

Iowa
Reviewed 3 weeks ago via mobile

For the price hotel asks of you you really should get more friendly staff. This guy acted like it was an inconvenience to call him at all and ask any questions. We will not make the same mistake twice.

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Helpful?
Thank primalclaws1974
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear primalclaws1974, Thank you for taking the time to review your stay at our hotel. Thank you so much for bringing the customer service issues you experienced to our attention. What you have described does not meet our expectations, and is being looked into in order to address the problem swiftly and accordingly. Thank you for your business, and thank...

Reviewed 2 December 2016

Our Team has been staying here for the past several for Dance Competition. This year we somehow did not get our reservations in. When I first called they were sold out, but they actually contacted me when rooms became available closer to the competition date. Other hotels we contacted would not do that. The rooms were clean, the staff was...

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Helpful?
Thank Denise S
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear Denise S, I am so glad we were able to accommodate you again this year. I am also pleased to know that our staff, your guest room and the breakfast all met your expectations. We look forward to State Dance every year, it is always such a pleasure to get to know the groups and, in a small way,...

Reviewed 30 November 2016 via mobile

Simple Check in and out. Place was clean. Was asked if I wanted a room with a view of the city at no extra charge. Staff was friendly and very helpful. Plenty of parking. Also was very close to downtown and many restaurants.

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Helpful?
Thank Arturo A
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear Arturo A, Thank you for taking the time to share your thoughts regarding your stay at the Holiday Inn Downtown Des Moines. I am so glad to hear that your stay was pleasant and met your expectations. We greatly appreciate your business and your review, and hope that you will visit us again in the future. Sincerely, GretchenT81

Fergus Falls, Minnesota
Reviewed 23 November 2016 via mobile

I had the opportunity to drive the Fargo Force and to stay at this property. Motor coach parking is somewhat awkward however the hotel did block off a section in the far kit for me to park. The hotel is very inviting and well located to Mercy Hospital and downtown. Staff was friendly and helpful. Room was clean and comfortable...

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Helpful?
Thank Lee G
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear Lee G, Thank you for the complimentary review of your stay at our hotel in Des Moines. I am glad your experience with our staff was positive, that your guest room was comfortable, and that you enjoyed the breakfast buffet. I hope you will keep us in mind for future accommodation needs in the Des Moines area. Sincerely, GretchenT81

Chicago, Illinois
Reviewed 17 November 2016

I stay at many hotels and this is at the bottom of the list. The customer service is non existent. I informed them of a couple simple problems, but were not fixed, not even an apology. I know things happen, that's why I don't get upset over the little things. But a simple apology goes a long way. Room cleanliness...

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Helpful?
Thank ontheroadagain247365
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear ontheroadagain247365, Thank you for your review. I am so sorry to hear about the issues you experienced during your stay, and what you described does not meet our expectations either. I assure you that we are addressing what went wrong in order to ensure similar issues do not happen again in the future. We greatly appreciate your business, and...

Washington, Iowa
Reviewed 30 October 2016

This was an older hotel, but was nicely refurbished. Nice lobby, a nice room, a great shower, comfortable bed and great room service-hot breakfast! Being an older hotel, there's not much insulation in the windows. We were on the side of the interstate and we heard semi's and buses all night long even with ear plugs. One gal said they've...

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Helpful?
Thank Julie2257
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear Julie 2257, Thank you so much for taking the time out of your day to review your stay at our hotel. I am glad to hear that you liked the improvements we have made to our property, and that you were pleased with your room service breakfast. I want you to know that we are in the process of...

Iowa City, Iowa
Reviewed 18 October 2016

Front desk clerks were not able to answer any of our questions concerning the hotel shuttle stating that we would have to ask the shuttle driver who was not available at that time. The fire alarm went off every time we took a hot shower and when I called the front desk they said that happens sometimes just make sure...

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Helpful?
Thank Theresia H
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear Theresia H, I am very sorry to hear about issues you experienced while staying at our hotel. What you have described does not meet our expectations. I greatly appreciate you bringing these issues to our attention as it allows us to improve for the future in order to ensure every guest has the best experience possible. I assure we...

Nashville, Tennessee
Reviewed 8 October 2016

You have to work pretty hard to be classified as the worst hotel of the year. I've stayed in close to 100 different hotels this year, and this was the worst, and it wasn't close. I don't need much to have a good hotel experience-good internet, a good gym, a reasonably comfy bed, a staff that communicates with each other...

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Helpful?
Thank sasheriff
GretchenT81, Public Relations Manager at Holiday Inn Des Moines Downtown, responded to this review

Dear sasheriff, Thank you for taking the time to review your stay at our hotel. We appreciate all reviews, good and bad, in order to identify what we're doing well and what needs improvement. I am glad to hear that the free laundry facility, fitness center and high definition televisions were positives for your experience. However, I am very sorry...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Downtown, Des Moines, Iowa. Our convenient downtown location provides the ideal setting for both business and leisure travel. With convenient access to Wells Fargo Arena, Hy-Vee Hall, Veterans Auditorium, Des Moines Civic Center, Iowa State Fairgrounds, and Mercy Hospital, you can not go wrong when you stay at the Holiday Inn Downtown. Located in the heart of Des Moines, we are minutes away from an assortment of entertainment options. Indulge and have a ball at Prairie Meadows Race Track and Casino, Adventureland Park, Blank Park Zoo or the Science Center. Also, exceptional dining and nightlife are just blocks away at the Court Avenue Entertainment District and the trendy Historic East Village. Downtown Des Moines is alive with special events every weekend, and our area shuttle makes navigating downtown a breeze! Relax, it's Holiday Inn. We offer free parking and free Wi-Fi throughout the hotel, an indoor pool, and a complimentary downtown/airport shuttle. If you love classic American cuisine set in a casual but elegant dining atmosphere, then Genevieve's Restaurant and Cityscape Lounge are the place to go. Whether your visit brings you to Des Moines for business or pleasure, allow the Holiday Inn Downtown to be your hotel of choice! ... more   less 

Additional Information about Holiday Inn Des Moines Downtown

Address: 1050 6th Ave., Des Moines, IA 50314
Region: United States > Iowa > Des Moines
Price Range: $181 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Des Moines Downtown 3*
Number of rooms: 251
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Priceline and Travelocity so you can book your Holiday Inn Des Moines Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Des Moines Downtown Hotel Des Moines
Des Moines Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Des Moines Downtown staff and other travellers.
4 questions
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Questions? Get answers from Holiday Inn Des Moines Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room not on the interstate side.”
 of 5 bubbles Julie2257, 30 Oct 2016 | Read review
“Stay somewhere else.”
 of 5 bubbles sasheriff, 7 Oct 2016 | Read review
“no tip all are nice”
 of 5 bubbles 404josephn, 2 Oct 2016 | Read review
“I would ask for a room on opposite side as hospital. (But not sure if side of interstate is way to go either)”
 of 5 bubbles LBJ2014, 14 Sep 2016 | Read review
“Do not get a room on the highway side”
 of 5 bubbles 106lynneb, 10 Jul 2016 | Read review
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