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Grand Harbor Resort and Waterpark

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350 Bell St, Dubuque, IA 52001-7028
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US$119
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Traveller (165)
Room & Suite (41)
Pool & Beach (3)

About

#8 of 18 hotels in Dubuque
Location
Cleanliness
Service
Value

Finding an ideal family-friendly resort in Dubuque does not have to be difficult. Welcome to Grand Harbor Resort and Waterpark, a nice option for travellers like you.

For those interested in checking out popular landmarks while visiting Dubuque, Grand Harbor Resort and Waterpark is located a short distance from Shot Tower (0.4 mi) and Dubuque City Hall (0.7 mi).

You’ll enjoy relaxing rooms that offer a flat screen TV, a refrigerator, and air conditioning, and you can stay connected during your stay as Grand Harbor Resort and Waterpark offers guests free wifi.

The resort features 24 hour front desk and room service. Plus, Grand Harbor Resort and Waterpark offers a pool and an on-site restaurant, providing a pleasant respite from your busy day. For guests with a vehicle, free parking is available.

Travellers looking to enjoy some gyros can head to Sunshine Family Restaurant or Zoro's Gyros. Otherwise, you may want to check out a seafood restaurant such as Catfish Charlies, The Bridge Restaurant & Lounge, or Champagne.

Should time allow, Fenelon Place Elevator Co. and St. Luke's United Methodist Church are some popular attractions that are within walking distance.

Grand Harbor Resort and Waterpark looks forward to welcoming you on your visit to Dubuque.

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Game room
Water park
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot bath
Lazy river
Indoor pool
Heated pool
Restaurant
Vending machine
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
ATM on site
24-hour front desk
Laundry service
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Room features
Air conditioning
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English
1949Reviews21Q+A100Room tips
Traveller rating
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  • 131
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Popular mentions
Karen V wrote a review 8 Oct
Pella, Iowa155 contributions56 helpful votes
Again we stayed here as part of our 2 day Riverboat Twilight cruise. An elevator was not working but they did offer employee one which helped congestion in lobby. We again had to watch for the metal door stop in way of walking path which is a Hazard to trip over, and other devices on door frame could be installed instead. Again the huge window with great view was obstructed with filthy windows as they are each time there-on outside. Yes we know this is a difficult thing to maintain tho. The PROBLEM was the morning we were to check out and get back on the boat at 11:20 a.m. and I was just coming out of bathroom when knock at door with man saying house keeping as I was just by the open door to bathroom fixing my blouse so it was up near my chest, and suddenly before my daughter nor I could even look through the peek hole or go to the door, in came a black fella who opened door with key and walked on in to get our luggage, I said we are not yet checking out, he said he was getting out luggage we had been told to let it set in room when we left, this was way before our time to leave. I was embarrassed and this is not acceptable for housekeeping to just knock/say housekeeping as opening door and walking in all at same time!!!!! Next time we will keep door triple locked from inside. Terrible experience and no 'sorry ma'm etc. Beware ya all!!!
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Date of stay: October 2021
Value
Service
Sleep Quality
Room Tip: choose river side, but hope for clean windows!!
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Response from , General Manager at Grand Harbor Resort and Waterpark
Responded 1 week ago
Thank you very much for your feedback and I sincerely apologize that we did not meet you expectations. You are correct in saying it is difficult to get all of the outside windows cleaned however we do schedule this once a year and will certainly look at more cleanings or alternatives. Our views are one or most important amenities. Also we do have short window to get all of the Twilight luggage out, however this is no excuse for not giving more notice before entering your room and that will be addressed immediately. If you would like to contact me directly at 563-690-3233 so we my further discuss. Once again thank you for you feedback.
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dntwiscon1 wrote a review Sep 2021
Kenosha, Wisconsin42 contributions13 helpful votes
Stayed here for business in past, but mainly week days. Needed a Hotel close to Museum and downtown. We were in town visiting family for Labor Day Weekend..Thought we’d try the Grand, instead of the other downtown hotels. Felt like a bait and Switch, hotel advertising $209 but real price $269. Said we weren’t using Waterpark. Also said I have the Casino card, but was in my computer case. I was told my discount would be applied when presenting my card at check in. When we checked in on Saturday afternoon we were greeted by a very unhappy, unprofessional, and borderline rude lady. We were informed that your rate is whatever it is when u called. Nothing could be changed. Beautiful 7th floor room looking over Mississippi. But the smell, plastic cups and glasses, cheap ice buckets, made me think we were staying at a two star hotel. Also the bathroom had no makeup mirror, dated tub, further feeling like a two star hotel. Breakfast ladies were very friendly. For a busy Labor Day the food was stocked nicely. But again plastic and styrofoam, gives the two star feel. Great location, just needs to let go of 90’s feel, update. Spend some money on training too. Attitude at front desk, sets the mood for your stay. Thanks Dave and Jan
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Date of stay: September 2021Trip type: Travelled as a couple
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Response from , General Manager at Grand Harbor Resort and Waterpark
Responded 1 week ago
Thank you for your feedback and I sincerely apologize we did not meet your expectations. There seems to be a little confusion on how our taxes and resort fees are charged. However we will certainly address your above issues immediately. Please contact me directly at 563-690-3233.
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Joan M wrote a review Aug 2021
Fonda, Iowa2 contributions
Walked into room and was hit with musty odor. Bed was clean but couch and chair were stained, didn’t feel comfortable sitting on them. Curtains old and dingy. Wallpaper in bathroom peeling off. Room was quiet and staff were good so didn’t leave but not a place I would ever stay again. Website says “free WiFi and complementary breakfast” but final bill has more than $30/day added on for service fee. When I asked what this was for I was told it was for WiFi, Waterpark and breakfast!
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Date of stay: August 2021
Rooms
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Sleep Quality
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Response from , General Manager at Grand Harbor Resort and Waterpark
Responded 16 Aug 2021
Thank you for your recent review and we apologize that we did not meet your expectations. Please call me directly at 563-690-3233 to further discuss that I may get your room information and immediately address those issues. Thank you again.
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wistraveler620 wrote a review Aug 2021
Madison, Wisconsin90 contributions49 helpful votes
This was an adult mother-daughter trip. We stayed here for one Sunday night and enjoyed the views of the river and proximity to Diamond Jo Casino. We did not use the waterpark. We checked in just after 4pm and the process was quick. We stayed in a Jr.Suite and our room was very clean. I noticed some wallpaper starting to peel in the bathroom and the bathroom vent that needed to be vacuumed. Our room had clean floors, tables, sheets, towels and it was obvious our housekeeper took pride in their work. We saw a large family in the room across from us, but never heard noise in the hall while in our room. At this time, breakfast was a full hot continental breakfast. Apples, oranges, hardboiled eggs, little warm donut holes, biscuits, gravy, sausage, scrambled eggs, potatoes, juice, milk, coffee, tea, oatmeal, cereal. Our room charge was what we expected, no surprises. We would stay again.
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Date of stay: August 2021
Value
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Response from , General Manager at Grand Harbor Resort and Waterpark
Responded 5 Aug 2021
Thank you so much for your 5-STAR REVIEW! I will share this with our team and we are so pleased you enjoyed your stay with us.
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dissatisfied2468 wrote a review Jul 2021
1 contribution
It was the worst experience of any hotel that my family and I have ever had, where to begin. Lets start with the fees added for each night stayed. Anything that is complimentary or free is not complimentary or free. The breakfast (which isnt that good), WiFi, newspaper, airport shuttle, local phone calls, and everything else stated to be free are all added on to the final bill while the staff will tell you that they are free. Last time I checked free means you don't pay for it. Both of the first floor elevator doors would not open on 4 occasions while we were in them, we either had to go up to the second floor and then walk down the stairs or on one occasion walk down the stairs from our room on the fifth floor. The staff stated that they were aware of it and maintenance has supposedly taken care of it, however reviews posted months ago state the same issue and yet still it continues to happen now. I can't imagine how difficult it would be for people with physical limitations or disabilities to not be able to use the elevators as well for people trying to getting get all of their luggage down to check out, you would think this would be taken care of so it doesn't continue to happen but it seems the hotel is content as long as the doors work most of the time. The rooms have cob webs, stunk, and the AC units don't function as they should, we had the unit set on the lowest setting and the room was still uncomfortable to be in. The waterpark was fun for the kids however the slides are old and worn down. Like the rest of the hotel they need to be maintained better or replaced. The front desk staff on several occasions openly stated their personal feelings to guests about other guests staying at the hotel. Upon check out the front desk clerk talked about their personal feelings of a family member of mine to me and later while driving home I found out from others that I wasn't the only one that they had talked to. They need to be professional regardless of their personal feelings towards someone are. The only redeeming quality for the hotel is the restaurant on the second floor, which is why I didn't give a zero on this rating. The hotel attempts to pass itself off as a 4 or 5 star hotel in reality it is barely a 2 star. With heavy maintenance and updates it can be what it once was. My wife and I had stayed in the Hampton Inn 5 minutes away two weeks prior and had a more pleasant stay there without the waterpark or restaurant. The only reason why we stayed there was because my whole family was staying there. I can say with confidence that neither I or any other member of my family will ever stay at this hotel again.
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Date of stay: July 2021
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Response from , General Manager at Grand Harbor Resort and Waterpark
Responded 21 Jul 2021
Thank you for your feedback. It is obvious we did not meet your expectations and for that I sincerely apologize. WE maintian our park annually by painting and pressure washing as we are aware however this maintenance starts after the summer season. Please contact me directly at 563-690-3233 to further discuss. For point of reference we do have the elevator repair scheduled and unfortunately it is a different repair than before. Thank you again.
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PRICE RANGE
US$121 - US$268 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand harbor resort and waterpark hotel dubuque, grand harbor hotel and waterpark, grand harbor dubuque, grand harbor resort dubuque, grand harbor hotel dubuque, dubuque grand harbor
LOCATION
United StatesIowaDubuque
NUMBER OF ROOMS
193
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Frequently Asked Questions about Grand Harbor Resort and Waterpark
Which popular attractions are close to Grand Harbor Resort and Waterpark?
Nearby attractions include Fenelon Place Elevator Co. (1.1 km), National Mississippi River Museum & Aquarium (0.3 km), and Diamond Jo Casino (0.3 km).
What are some of the property amenities at Grand Harbor Resort and Waterpark?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Grand Harbor Resort and Waterpark?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Grand Harbor Resort and Waterpark?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Grand Harbor Resort and Waterpark?
Yes, free parking is available to guests.
What are some restaurants close to Grand Harbor Resort and Waterpark?
Conveniently located restaurants include L.May Eatery, Brazen Open Kitchen + Bar, and Sunshine Family Restaurant.
Are there opportunities to exercise at Grand Harbor Resort and Waterpark?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Grand Harbor Resort and Waterpark located near the city centre?
Yes, it is 0.6 km away from the centre of Dubuque.
Does Grand Harbor Resort and Waterpark offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Grand Harbor Resort and Waterpark?
Many travellers enjoy visiting Mathias Ham Historic Site (3.8 km), Clock Tower (0.9 km), and Dubuque City Hall (1.2 km).
Does Grand Harbor Resort and Waterpark have any great views?
Yes, guests often enjoy the harbour view available here.