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Staff and general manager were helpful and friendly. The room seemed to need better cleaning for bathroom and linens. We are very sensitive to cleaning products and the staff used them on hallway carpet too much.More
1 Thank connie1155
Response from Leslie T, Manager at Settle Inn & Suites HarlanResponded 1 week ago
We use the same cleaning products for every room. The crpet was professionally cleaned recently. Our linens are also cleaned in a commercial washer and the soaps used are always distributed from a feeder line in the same amounts per load. I apologize if the...More
I called this hotel a few months before coming to Harlan. My grandson was graduating and I explained at the time of making the reservation that I had a broken ankle. I was unaware that this hotel had no elevator. I discovered this the night...More
Thank Saundra S
Response from Leslie T, Manager at Settle Inn & Suites HarlanResponded 15 June 2017
The evening you arrived we did not have a handi cap available, we have two of them and they were both occupied. We are very sorry for the inconvenience. Our desk clerk did the next best thing and helped you with lodging that could accommodate...More
Stayed 2 nights and hotel was fine. Thought the beds were "low" but comfortable enough. Wifi was easy to access and signal strength was fine. Breakfast offerings were kind of disappointing. Choices were sparse. Ate there the first morning but went to a local place...More
Response from Leslie T, General Manager at Settle Inn & Suites HarlanResponded 26 May 2017
We appreciate your review.
My apologies that the beds felt lower than normal, our beds here are on normal bed frames and are extra long for the taller guests. To some, people love the height to others it seems low. (guess it depends on your...More
The staff was great.Had a great stay. General Manger Leslie Tyree took care of all our needs and made us feel welcomed. Breakfast was nice every morning. Hotel was clean and we would stay there next we are back In Harlan.
Response from Leslie T, General Manager at Settle Inn & Suites HarlanResponded 24 May 2017
Thank you for your review, (oops I think you meant to do more than one star) but we will take the kind words too. We appreciate your business, and hope to have you back soon.
The rooms were clean and the beds were ok. While bringing in our thing one of the employees asked, how long are you staying, I said one night. She said that's lots of stuff for one night......hmmmmmm, ok that was strange.
The first night we...More
Response from Leslie T, General Manager at Settle Inn & Suites HarlanResponded 22 May 2017
The day you checked in we upgraded you to the jacuzzi suite with no extra charge because there were no King rooms available. I hoped that was acceptable to do so for your stay. You did call me at the front desk the next day...More
US$102 - US$118 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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