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Hilton Garden Inn Des Moines/Urbandale

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Hilton Garden Inn Des Moines\/Urbandale
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438 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Des Moines/Urbandale
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Showing 435: English reviews
Minneapolis Mn
Reviewed 20 October 2016

This was our second visit, the first being in August of 2014. We were once again delighted by this hotel. It continues to be well run and very comfortable. The restaurant served our meals promptly and they have nice wines by the glass. Our server juggled a busy bar scene (full liquor license) and the diners with grace and efficiency....

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Helpful?
Thank JandJ67
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you so much for returning to our property! We are glad you had another great stay with us! I hope your trip was a success for you as well! We will look forward to serving you again in the future. Have a wonderful weekend! Thank you, Jennifer

Reviewed 18 October 2016 via mobile

Frequent traveler finds a jewel in the rough here...clean, well built, thick quiet walls with super friendly and courteous staff! Nice clean well maintained food breakfast buffet area...you will not be disappointed staying here!

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Helpful?
Thank Bob A
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your very generous review! You truly knocked us out of the park! We can not say thank you enough for your recommendation of our property to others! It is always a pleasure to hear from our guests! We will look forward to having you back to enjoy our new look & feel as we begin to...

So. St. Paul, United States
Reviewed 18 October 2016

The bed mattress on one of the beds should of been replaced. Complained when checking out. Only answer was that they were changing out all the mattresses at the end of the month due to hotel renovations. No offer of reducing the bill was even mentioned by the staff person on duty. They have a Satisfaction guarantee. This was never...

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Helpful?
Thank Jack M
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for taking time to review your stay with us! I hope that I have resolved your past stay to your satisfaction. I want you to feel confident in our service to you! We hope you will return to enjoy our updates beginning in December! Have a wonderful week! Thank you, Jennifer

Saint Paul, Minnesota
Reviewed 16 October 2016

I sometimes feel that the chain hotels have given up on customer service.... but not here! Every interaction was professional and it looked like extra steps were taken to make everyone feel comfortable and at home. Nicely done!

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Helpful?
Thank Pbaileyglobal
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your very kind review! It is always a pleasure to hear from our guests & your feedback for others is priceless for us! We are grateful for your business & hope to have the opportunity to serve you in the future! Have a wonderful day! Thank you, Jennifer

Hudson, Wisconsin
Reviewed 10 October 2016

The hotel is nice and it will be nicer, since it is going through make-up. The restaurant service is great as well as the food. The front desk personnel should be a little more " nicer". You don't feel welcome.

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Helpful?
Thank cetobler
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! I hope you had a great trip to the area! Thank you for sharing that we will be going through a remodel process soon; we will be updating all of our guest rooms! My apologies that you were not made to feel welcome. Our goal is that every guest has a great stay every...

Waterloo, United States
Reviewed 3 October 2016

very clean and quite hotel. So nice to have a smoke free hotel . The beds were great and the hotel coffee and cookies in the lobby were great. I would stay here again. the pool area was very nice and clean

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Helpful?
Thank Linda L
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review of your stay with us! I am glad you had a nice time here! We will look forward to having you back as our guest. Enjoy your day! Thank you, Jennifer

Milwaukee, United States
Reviewed 27 September 2016

This was our first visit to the Des Moines/Urbandale Hilton Garden Inn. Every part of our stay was way above expectation. The btreakfast was fantastic and very reasonably priced. The staff, the room was great. Please check this one out. you will not be dissapointed. Very close to I-80, easy on/off.

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Helpful?
Thank David B
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your kind review! We are so glad you had a great stay here & hope your travels were a success as well! We will look forward to serving you again! Have a wonderful day! Thank you, Jennifer

Ajijic, Mexico
Reviewed 25 September 2016

I've stayed in other hotels in Urbandale at half the price of this one, but my friend, who was treating, wanted to stay someplace nice and chose this hotel because it was the #1 rated hotel, as rated by tripadvisor in Urbandale . Unfortunately, the Hilton Garden Inn disappointed. The room was small and poorly lit, the desk chair tipped...

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Helpful?
1Thank Remi47
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! I am very sorry for your experience here. I would like to make this right for you. Please feel free to contact me by email or by phone 515-270-8890. Our goal is that every guest has a great stay & we let you down. I will look forward to hearing from you. Have a great day! Thank you, Jennifer

Lebanon, United States
Reviewed 24 September 2016 via mobile

This recently renovated HGI is clean and comfortable - perfect for the business traveler. Full, hot breakfast is presented as an appetizing start to the day. Quiet, well-appointed rooms made my week-long stay enjoyable. Close to Camp Dodge, theaters and several restaurant choices.

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Helpful?
Thank Deborah M
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! We truly appreciate your feedback for others! We are glad you enjoyed our public space renovations & want you to know that we will be remodeling all of our guest rooms at the end of October this year! We hope you will enjoy them on an upcoming stay here! Safe travels until we serve...

Des Moines, Iowa
Reviewed 20 September 2016 via mobile

This is a great hotel in suburban Des Moines. The rooms are very clean, the beds are comfortable and they do offer a very good, made-to-order breakfast (not included unless you get a bed and breakfast package). There is also a nice little bar in the lobby. Service was great. I will be staying here again for sure.

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Helpful?
Thank Brian S
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for taking your time to review your stay with us. We truly appreciate your feedback for others! I hope your trip to the area was a success for you as well! We are honored that you will provide us with your business in the future! We will begin remodeling all of our rooms at the end of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Des Moines/Urbandale

Address: 8600 Northpark Drive, Urbandale, IA 50322
Region: United States > Iowa > Urbandale
Price Range: $152 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Des Moines/Urbandale 3*
Number of rooms: 148
Reservation Options:
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Also Known As:
Hilton Garden Inn Des Moines/Urbandale Hotel Urbandale
Hilton Garden Inn Urbandale
Hilton Urbandale
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Questions & Answers

Questions? Get answers from Hilton Garden Inn Des Moines/Urbandale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't have a car, the hotel is within walking distance to a couple of bars and restaurants.”
 of 5 bubbles mlallen23, 9 Jun 2016 | Read review
“Register on line and pick your own rooms.”
 of 5 bubbles AndyD62, 19 May 2016 | Read review
“Have Hilton honors”
 of 5 bubbles F999SYmarkd, 22 Feb 2016 | Read review
“Fifth floor was quiet.”
 of 5 bubbles Klfbooks, 28 Jun 2015 | Read review
“Low and high numbered rooms are at the hall ends. Elevator is in the hall center.”
 of 5 bubbles Dougogreen, 16 Jun 2015 | Read review
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