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Hilton Garden Inn Des Moines/Urbandale

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Hilton Garden Inn Des Moines\/Urbandale
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443 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Des Moines/Urbandale
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Showing 440: English reviews
McKinney, United States
Reviewed 14 November 2016

Staff went above and beyond to welcome me to this hotel. I asked for a roll away for extra family members that decided to come last minute, they had it in my room and ready when I checked in. Due to my diamond status they had a hand written thank you and a plate of goodies welcoming me. It made...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank katiewG6380VT
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review & your loyalty to Hilton! We greatly appreciate you! I am glad you had a great stay here & hope you will choose us on your next trip to the area! Have a wonderful day! Thank you, Jennifer

Madison, Wisconsin
Reviewed 7 November 2016

My husband & I stayed at the Hilton Garden Inn in Urbandale, Iowa, as we were in town for an event. The stay was pleasant and it was my husband's first time at the hotel. We enjoyed our time together and everyone at the Hilton Garden Inn was very nice.

Review collected in partnership with Hilton Garden Inn
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Thank kathleenmQ1313SH
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! You are a loyal guest to us & we appreciate you choosing us! I am glad you & your husband enjoyed your stay here! We look forward to having you back soon! Enjoy your day! Thank you, Jennifer

Reviewed 29 October 2016 via mobile

Great service, room was immaculate. I was panicked when i discovered after i got home and found I left my iPod in room. The front desk clerk went to the room and found it. He was kind enough to drop into the mail for me.

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Helpful?
Thank Brook E
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! We are so glad you had a great stay with us & that we were able to get your Ipod back to you! We hope you will consider us again on your future travels! Have a wonderful day! Thank you, Jennifer

Columbia, Missouri
Reviewed 28 October 2016

This hotel is conveniently located with access to interstates and local venues. THE hotel staff was great to work with and made sure all of my needs were met. This hotel is my home away from home when I travel to the Des Moines area.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Roger P
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! What a compliment to be your "home away from home" when traveling! We are so glad to serve you! We will look forward to having you back soon. Have a wonderful week! Thank you, Jennifer

Orange Ctiy, iowa
Reviewed 24 October 2016

Very clean place. Beds are vey comfortable and room was vey nice. Bathroom s very clean and shower height was fat for tall people. Staff wee professional and courteous. Nice facilities and amenities and breakfast!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Denise D
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! It is always great to hear from our guests! I am glad you enjoyed your stay here! We hope you will come back to enjoy our newly renovated guest rooms as they become available in December! Have a wonderful week! Thank you, Jennifer

Minneapolis Mn
Reviewed 20 October 2016

This was our second visit, the first being in August of 2014. We were once again delighted by this hotel. It continues to be well run and very comfortable. The restaurant served our meals promptly and they have nice wines by the glass. Our server juggled a busy bar scene (full liquor license) and the diners with grace and efficiency....

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Helpful?
Thank JandJ67
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you so much for returning to our property! We are glad you had another great stay with us! I hope your trip was a success for you as well! We will look forward to serving you again in the future. Have a wonderful weekend! Thank you, Jennifer

Reviewed 18 October 2016 via mobile

Frequent traveler finds a jewel in the rough here...clean, well built, thick quiet walls with super friendly and courteous staff! Nice clean well maintained food breakfast buffet area...you will not be disappointed staying here!

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Helpful?
Thank Bob A
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your very generous review! You truly knocked us out of the park! We can not say thank you enough for your recommendation of our property to others! It is always a pleasure to hear from our guests! We will look forward to having you back to enjoy our new look & feel as we begin to...

So. St. Paul, United States
Reviewed 18 October 2016

The bed mattress on one of the beds should of been replaced. Complained when checking out. Only answer was that they were changing out all the mattresses at the end of the month due to hotel renovations. No offer of reducing the bill was even mentioned by the staff person on duty. They have a Satisfaction guarantee. This was never...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Jack M
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for taking time to review your stay with us! I hope that I have resolved your past stay to your satisfaction. I want you to feel confident in our service to you! We hope you will return to enjoy our updates beginning in December! Have a wonderful week! Thank you, Jennifer

Saint Paul, Minnesota
Reviewed 16 October 2016

I sometimes feel that the chain hotels have given up on customer service.... but not here! Every interaction was professional and it looked like extra steps were taken to make everyone feel comfortable and at home. Nicely done!

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Helpful?
Thank Pbaileyglobal
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your very kind review! It is always a pleasure to hear from our guests & your feedback for others is priceless for us! We are grateful for your business & hope to have the opportunity to serve you in the future! Have a wonderful day! Thank you, Jennifer

Hudson, Wisconsin
Reviewed 10 October 2016

The hotel is nice and it will be nicer, since it is going through make-up. The restaurant service is great as well as the food. The front desk personnel should be a little more " nicer". You don't feel welcome.

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Helpful?
Thank cetobler
JenTroll, General Manager at Hilton Garden Inn Des Moines/Urbandale, responded to this review

Hello! Thank you for your review! I hope you had a great trip to the area! Thank you for sharing that we will be going through a remodel process soon; we will be updating all of our guest rooms! My apologies that you were not made to feel welcome. Our goal is that every guest has a great stay every...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service

Additional Information about Hilton Garden Inn Des Moines/Urbandale

Address: 8600 Northpark Drive, Urbandale, IA 50322
Region: United States > Iowa > Urbandale
Price Range: $153 - $267 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Des Moines/Urbandale 3*
Number of rooms: 148
Reservation Options:
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Also Known As:
Hilton Garden Inn Des Moines/Urbandale Hotel Urbandale
Hilton Garden Inn Urbandale
Hilton Urbandale
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Questions & Answers

Questions? Get answers from Hilton Garden Inn Des Moines/Urbandale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you don't have a car, the hotel is within walking distance to a couple of bars and restaurants.”
 of 5 bubbles mlallen23, 9 Jun 2016 | Read review
“Register on line and pick your own rooms.”
 of 5 bubbles AndyD62, 19 May 2016 | Read review
“Have Hilton honors”
 of 5 bubbles F999SYmarkd, 22 Feb 2016 | Read review
“Fifth floor was quiet.”
 of 5 bubbles Klfbooks, 28 Jun 2015 | Read review
“Low and high numbered rooms are at the hall ends. Elevator is in the hall center.”
 of 5 bubbles Dougogreen, 16 Jun 2015 | Read review
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