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Great place to stay and Maya is outstanding! The hotel and grounds are clean and quiet. I slept well. The staff were friendly, accommodating, and eager to help with anything. The coffee was good and that is always a plus. It's conveniently located near a...More
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Response from 00esa, General Manager at Extended Stay America - Des Moines - UrbandaleResponded 10 June 2017
We appreciate you taking the time to write a review about your stay with us at Extended Stay America - Des Moines - Urbandale. It is great to read that you were impressed with our well-kept property, friendly associates and our convenient location as well....More
this is an inexpensive hotel and it looks it. I was passing through on my way to Denver and arrived late. The hotel is really difficult to find, it is not on the beaten path by any means. They did give me good directions though...More
Response from 00esa, General Manager at Extended Stay America - Des Moines - UrbandaleResponded 26 May 2017
Thank you for your candid review. We apologize for not delivering the experience you expected. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our...More
Our stay was just...OK. We were greeted nicely at the front desk and quickly directed to the third floor to our room. Unfortunately, at 4:30 pm there were still stacks of dirty linens lining the hallway which was a terribly hard first-impression to overcome. The...More
Response from 00esa, General Manager at Extended Stay America - Des Moines - UrbandaleResponded 3 May 2017
Thank you for including us in your travel plans. It's nice to know you had an overall pleasant stay and that you liked our front desk associates and your room. However, we are sorry for not meeting all of your expectations. We appreciate your valuable...More
If you have read any of my other reviews you know I try to give the good and the bad, or tell you if something was just average. Unfortunately, there was nothing positive about this stay except that we survived the night and it provided...More
This hotel isnt to bad.. Staff is always super friendly whwn I stay here, room is always clean. They do a grab and go breakfast. Beds however arent that great. Mine was on wheels and kept moving and the blankets are thin. But its a...More
Response from Manager_11525, Manager at Extended Stay America - Des Moines - UrbandaleResponded 15 May 2017
Thank you for the feedback about your stay at our hotel. I am sorry to hear that the bed and the blanket was uncomfortable. To uphold our company's high standards, we will make sure we are replacing beds and blankets when they are worn. I...More