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Isle Casino Hotel Waterloo

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Isle Casino Hotel Waterloo
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195 Reviews from our TripAdvisor Community

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Showing 194: English reviews
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Reviewed 1 week ago via mobile

This gets two stars because the rooms and bathrooms really are nice. I booked this because I live close and my mother in law and mother's bday are one day from each other. I was very disappointed that upon returning to the casino they 1.) did not even have a bell hop.. yes I pushed the cart to my own...

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Helpful?
Thank Kat F
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Kat, thank you for taking the time to let us know about your experience. It's great to hear you enjoyed the room and had a comfortable night stay. Each of our employees receives training to recognize signs of impairment in our patrons. It is illegal in the state of Iowa to let an impaired guest continue to drink or...

Davenport, Iowa
Reviewed 1 week ago

The rooms are still in good condition. This stay we had far less of people coming back to their rooms and slamming doors from 2 a.m. to 4 a.m. in the morning. This had been an on going problem and even staying in a suite you could hear it. It's like noise echos in the place beyond belief. For whatever...

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Helpful?
Thank Jay H
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Thank you for allowing us to host you at our property, Jay! It's great to hear you enjoyed the room and had a comfortable stay. We're glad you noticed our new emergency call boxes in our parking lot, these we're installed to ensure all of our guests are safe during their visit with us. Our guests safety is our number...

Warsaw, Illinois
Reviewed 1 week ago

Our first experience was at a conference last fall, and we had a great time. We decided to go back when we had the opportunity this spring. Very nice, very clean, very quiet and very friendly staff. You won't be disappointed!

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Helpful?
Thank TLC62379
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

We're so happy to hear your first-time was a great one and you decided to return! Our property is the perfect place for a fun and relaxing getaway. It's great to hear you were able to enjoy everything from our friendly staff to our comfortable rooms. We have passed your positive feedback along and are looking forward to your next...

Ames, Iowa
Reviewed 20 March 2017 via mobile

Had a very good stay at the Isle in Waterloo with the exception of some cleanliness issues in the bathroom. The staff and management did take care of it immediately. Regardless of this, I would still recommend staying here. The staff at the front desk was super!!

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Helpful?
Thank Steve H
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Thank you for the great rating, Steve! It's great to hear our staff was able to assist you during your stay. Our staffs number one priority is to make sure our guests feel at home and have the best stay possible. We hope you got a chance to check out the casino floor during your time with us (and got...

Kenora, Canada
Reviewed 8 March 2017

Looking for a different hotel experience for a night as we journeyed further, we tried this hotel. It is very clean and welcoming. The casino is relatively small ...a little smokey but not bad. There is no free breakfast but small bar and deli which were not open when we left (before 8am). The bed was comfortable, the pillows soft...

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Helpful?
Thank Marion J
IsleCustomerSupport, Guest Relations Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Marion, we appreciate you checking us out during your travels! it sounds like you had a great stay and slept well. We hope you had fun at the casino as well. As for our facilities, if you'd ever like to discuss them in further detail, please don't hesitate to reach out to us. We hope to have you back...

Reviewed 11 February 2017 via mobile

The first thing that got my attention was that it was cheaper than any other hotel, so I said ok I will give it a try . The surprise was great; The place is nice, the parking lot is very big, the rooms are clean, spacious and quite. the buffet and the breakfast are very good and you can have...

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Helpful?
Thank Alfredo G
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Alfredo, wow! It sounds like you had a great stay with us. We appreciate you taking the time to let us know about your positive experience. Our goal is to provide the best gaming and dining experience around. We hope to see you again soon!

Cedar Rapids, Iowa
Reviewed 8 February 2017

While sitting at a slot machine, a nice woman, pushing a cleaning cart came by us and smiled. We pursued a conversation with her. Within a few minutes, I felt that I had a new friend. If all employees were as considerate and friendly as JOYCE HUNTER, you would never have a complaint.

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Helpful?
Thank Claudia Y
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Claudia! Thank you visiting and sharing your positive experience with us. Our goal is for all of our guests to feel at home during their time with us. We pride ourselves on our friendly and welcoming staff. We hope to see you again soon!

shillong
Reviewed 7 February 2017 via mobile

As with most casino hotels the main emphasis is on encouraging guests to enjoy their time at the tables or on the slot machines. As a result some of the more basic elements that are usually found in a reasonably upmarket medium sized hotel are missing. The hotel is located on the outskirts of Waterloo just off Highway 218 and...

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Helpful?
Thank Shillong21
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Thank you for the great feedback! We are thrilled to hear you enjoyed the amenities our rooms have to offer. We hope you were able to check out our delicious dining and casino floor during your time with us. Our staff works very hard at making sure all of our guests feel at home and accommodated for during their time...

Montevideo, Minnesota
Reviewed 29 December 2016 via mobile

We were traveling south for winter. Hubby caught a cold. I looked on line for hotels nearby. Thought a jacuzzi would help. I called, had to be passed on to the host. He says he would save us a room. Didn't ask for a credit card, just on my word. I was shocked! We were there within an hour or...

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Helpful?
Thank CarolS1641
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Carol, it sounds like you had the perfect stay at our property! Our goal is to create the most comfortable stay as possible for all of our guests. We are thrilled to hear that you and your husband enjoyed the Jacuzzi and hope your husband had a quick recovery from his cold. Next time you visit you will have...

Reviewed 28 November 2016 via mobile

My family and i went to isle on Wednesday the 23rd through the 24th.. For thanksgiving well on the 23rd there was a 21 and up pool party from 7-10. So my family got there early around 4 so the kids can swimming when my family got there the manger was very rude... My family called ahead of time no...

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Helpful?
Thank JENJEN1994
IsleCustomerSupport, Manager at Isle Casino Hotel Waterloo, responded to this review

Hi Jen, thank you for visiting our property! We hope you had a comfortable stay and enjoyed the amenities of the room. We are sorry for inconvenience of the pool being closed for our Thanksgiving Eve party. It does not sound like your experience was up to our usual customer service standards. Kids are allowed to eat at all of...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Business Centre with Internet Access
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Breakfast Available
Official Description (provided by the hotel)
Come visit us at Isle Casino Hotel Waterloo and enjoy non-stop gaming fun. With approximately 29 table games and 950 slot machines, including 75 video poker machines, there is something for every gamer to enjoy. Looking for something to satisfy your hunger? Stop by one of our dining locations to experience the local Waterloo flavor or some of our fan-favorites from the grill! At Isle Casino Hotel Waterloo we also offer a hotel with 27 suites, an indoor swimming pool, hot tub, and fitness center. Book your room at Isle Casino Hotel Waterloo today to experience our non-stop gaming fun. ... more   less 

Additional Information about Isle Casino Hotel Waterloo

Address: 777 Isle of Capri Blvd, Waterloo, IA 50701-9299
Region: United States > Iowa > Waterloo
Price Range: $119 - $127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Isle Casino Hotel Waterloo 3*
Number of rooms: 195
Reservation Options:
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Also Known As:
Isle Casino And Hotel
Isle Hotel Waterloo
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Questions & Answers

Here's what travellers have asked, with answers from Isle Casino Hotel Waterloo staff and other travellers.
5 questions
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Coppell, Texas

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Questions? Get answers from Isle Casino Hotel Waterloo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you prefer a bigger bathroom, go for the suite. Has a mini-bar too!”
A8200XCpaulab, 15 Nov 2016 | Read review
“higher the room number the quieter it gets. Also sign up for their rewards card!”
769danielb, 30 Oct 2016 | Read review
“Rooms a little higher up, don't smell like smoke.”
Iowa4ontheGo, 12 Sep 2016 | Read review
“Ask for a view if that matters to you... I got a view of a roof.”
196st, 3 May 2016 | Read review
“All rooms are quiet and as the hotel is situated off of Highway 20/218; not a real need for a room with a view.”
98sarahs, 12 Dec 2015 | Read review
5 of 5