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Comfort Inn & Suites Waterloo

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Traveller (30)
Room & Suite (21)
Dining (2)
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Overview
  • Excellent61%
  • Very good25%
  • Average9%
  • Poor4%
  • Terrible1%
Travellers talk about
“front desk”(28 reviews)
“manager jim”(3 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (202)
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202 results
Traveller rating
119
52
19
9
3
Traveller type
Time of year
LanguageEnglish
119
52
19
9
3
Show reviews that mention
All reviewsfront deskmanager jimwent out of her waybiscuits and gravyin towngreat night's sleepchoice hotelswould highly recommend this hotelsmall poolbreakfast selectionyogurtwould stay here againthe breakfast areaa great stayclean hotelgreat customer servicenext morning
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1 - 5 of 202 reviews
Reviewed 4 February 2018 via mobile

Very nice hotel well worth the price theres a bunch of restaurants to eat at and a mall that's walking distance the staff was very nice only issues I had were there was dust in a couple of hidden areas like above the painting the...More

1  Thank 588raye
Response from James B, General Manager at Comfort Inn & Suites WaterlooResponded 5 February 2018

Thank you for writing this review. We do have a wonderful location that is close to many restaurants, and local attractions such as the John Deere Museum and Lost Island Water Park. We are looking forward to your next visit! Sincerely, Jim Burbridge General Manager

Reviewed 2 January 2018

We were traveling for work. We requested an upgrade for a suite which was honored by the manager Jim and Shelly who was working at the desk. The room was clean and comfortable. Our tub was draining very slowly in the morning. Jay and Jim...More

Thank juliewbl
Response from James B, General Manager at Comfort Inn & Suites WaterlooResponded 5 January 2018

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we...More

Reviewed 21 November 2017 via mobile

Was going to stay 4 nights but stayed one. Staff was very nice. The window in the room howled all night. I almost slip and fell in the shower. Decided I would go to another hotel for a better night sleep.More

Thank Jenn R
Response from James B, General Manager at Comfort Inn & Suites WaterlooResponded 27 December 2017

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More

Reviewed 21 October 2017

I have stayed at this hotel for business trips for the last 7 years. I just finished a week's stay. The staff is very helpful, my room has always been clean and well maintained. They do a good job on upgrading their rooms and not...More

Thank 33papabob
Response from James B, General Manager at Comfort Inn & Suites WaterlooResponded 27 December 2017

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Sincerely, Jim Burbridge General Manager

Reviewed 16 October 2017

I'm a bit of a nitpicker, but I have nothing negative to say about this place. My GPS couldn't find it ("no such number on that street"), but it is well located and very accessible. We had ample outlets, frig and microwave, breakfast starting at...More

Thank TravelFan34602
Response from James B, General Manager at Comfort Inn & Suites WaterlooResponded 27 December 2017

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. My staff truly wants all of our guest to enjoy their experience at...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Multilingual Staff
Breakfast Available
Dry Cleaning
Laundry Service
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$77 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Waterloo
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$77 - US$132 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Waterloo
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (30)
Room & Suite (21)
Dining (2)
Pool & Beach (1)
Questions & Answers
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Patrick T
15 November 2017|
AnswerShow all 8 answers
Response from Eric H | Reviewed this property |
I did not encounter any issues like that. I️ did travel quite often and make it a habit to look for them in check in. Also never putting my bag on the bed or floor until I️ do a inspection. My room was clean and free of... More
2
Votes
47dana
30 August 2016|
AnswerShow all 2 answers
Response from Hurry72 | Reviewed this property |
No, 100% ns
0
Votes
Kate K
3 January 2015|
Answer
Response from James B | Property representative |
We do not have a hot tub, but we have a great indoor pool that is heated to about 86 degrees. We hope that you will choose our hotel, and my staff and I are excited to host you and your guests. Sincerely, Jim... More
0
Votes
Room Tips
"Upper floor is likely the most quiet."
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"We requested a quiet room and were not disappointed: near the end of the hallway, away from the elevator and..."
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"Bed bugs in room 219 for sure- that's where we stayed....."
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"Next time, I'd ask for one away from freeway to nix semi traffic noise."
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