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Courtyard Des Moines West/Jordan Creek

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Courtyard Des Moines West\/Jordan Creek
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148 Reviews from our TripAdvisor Community

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Showing 147: English reviews
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Reviewed 14 March 2017 via mobile

Weekend getaway with family. We are from Kansas City and family from MN. The rooms have all been refurbished. They are beautiful and very comfortable. This is going to be our new weekend getaway place from now on. It us close to shopping and many many great restaurants. The GM...Bryan is very friendly and professional. We had a small problem...

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Helpful?
Thank Joyce R
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

We appreciate you taking the time to rate and review our hotel and staff. We love hearing that this was a great place for a weekend for your family and that our team took great care of you! We will make sure to share this feedback with Bryan and his team! We would love to see you back each month...

Kansas City, Missouri
Reviewed 14 March 2017

We checked into the Courtyard on a Wednesday afternoon. Met the front desk person, just happened to be the GM, Bryan. Very energetic, knowledgeable and friendly. He helped us with the area info, told us about the hotel and it offerings. From that point on, we knew we were in for a great stay. Our relatives arrived the next day...

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Helpful?
Thank Ron R
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

We are delighted to hear that you enjoyed your recent getaway weekend with relatives with us! Thank you for sharing what a great job our hotel team- especially Bryan did of taking care of you. We love being able to share comments like your with our staff. We look forward to seeing you again soon. Have a Great Day! Amy...

Iowa
Reviewed 14 March 2017

Even though the hotel is only 10 years old? Totally renovated. Nice facility. The Bistro is a nice amenity. Cocktails and simple food makes for a nice unwinding spot. Friendly staff all-around. Stayed 2 nights.

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Helpful?
Thank momlovesherkids
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

We are happy to hear that you enjoyed our newly renovated hotel! We appreciate your review and hope to see you again soon. Have a Great Day! Amy Trostle

Rockford, Illinois
Reviewed 2 March 2017 via mobile

Located in the middle of plenty of dining choices and shopping galore this is a gem. In for business but this hotel checks a lot of fun boxes too. Very new look and impeccably clean hotel in an area of rapid growth.

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Helpful?
Thank 414EdWI
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

Thank you for your review of our hotel. We happy to hear that you had a great stay with us and look forward to seeing you again when you are in the area. Have a Great Day! Amy Trostle

Cedar Falls, Iowa
Reviewed 23 February 2017 via mobile

Air conditioner broke in the room. Didn't realize until later on and in bed. Rode it out and talked to the front desk in the morning. Told them it needed to be fixed and that I would be back at 5 (9 hours later). I got back after the day at the conference and the air conditioner still not fixed....

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Helpful?
Thank lovetoexplore2015
Management response:

I apologize for the issues you experienced with your stay. In speaking with the engineer assigned to your room, he felt that he had remedied the issue with the HVAC unit by replacing the electronic thermostat. Based on your comments, the issue is much broader than the thermostat and we will be taking this room out of order until the...

Reviewed 22 February 2017 via mobile

It's 2017 and this Courtyard Marriott does not offer high definition TV service in the rooms. Seriously??? Not a huge fan of Courtyards because they don't give complimentary coffee, at all. But had to canx my reservation as soon as I turned the tv on. Went to Hilton Garden Inn up the street!

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Helpful?
Thank Craig h
Management response:

Craig, I appreciate your feedback on our hotel. We do have a limited number of HD stations in our guest rooms, however we are upgrading our entertainment package and will be offering a full HD lineup soon.

Reviewed 27 January 2017

We stayed at the Wes Des Moines Courtyard over the holidays while visiting family. The room was large and nice. During our one night stay, one of our children was sick to their stomach and ended up vomiting. We cleaned everything up the best we could. We put the soiled linens in the tub to protect carpet and cleaned everything...

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Helpful?
Thank Kelly H
Management response:

Kelly, Thank you for the review and for bringing this to my attention. I wasn't aware of this situation until now. I had the opportunity to discuss this with my front desk team and I will be removing these charges from your card. Secret or mysterious charges are not the way that we conduct business. I apologize for the lack...

Minnesota
Reviewed 15 December 2016 via mobile

Typical Courtyard we all come to expect. They are working on renovations on some of the rooms. Looked like the whole 3rd floor was getting an overhaul. We got a renovated room on the 4th floor. It was fantastic. The little sitting area with the cool contemporary couch was a nice touch. The beds were super comfy. Black out shades...

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Helpful?
Thank Emm05
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

Thank you for your review. We are delighted to hear that you had a really great stay and were able to enjoy one of our newly renovated rooms! We appreciate your feedback and look forward to seeing you again. Have a Great Day! Amy Trostle

Lafayette, Indiana
Reviewed 10 December 2016 via mobile

We came in late on Friday night and will be staying through Sunday. We went down to the bar Friday evening and it was nice. There is a Starbucks here and they also serve breakfast off of a menu. The room is nice and dark which is how I like it and the beds are very comfortable. I would have...

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Helpful?
Thank dss11460
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

We are pleased that you enjoyed your stay with us during your girls trip. We are sorry to hear that your room was missing a hairdryer, we typically provide one hanging in the room closet. Thank you for your review and we look forward to seeing you again. Have a Great Day! Amy Trostle

Nashville, Tennessee
Reviewed 6 December 2016

Everything you'd expect in a good Courtyard. Everything in order and clean. Plus, all the staff were very friendly. In particular, Dawn is a rock star. I was only in town for one night, for a business meeting. Although I travel a lot for work, it was my first time ever in Des Moines. The guys at thee West Des...

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Helpful?
Thank Bart H
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

Thank you for your review. We are pleased to hear that you enjoyed your stay with us and your first visit to West Des Moines. We appreciate you sharing your experience with fellow travelers and hope to see you again when you are in the area. Have a Great Day! Amy Trostle

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Whether traveling for business or pleasure, the Jordan Creek Courtyard by Marriott(R) in West Des Moines makes all of your travels successful by providing exactly what you need. From spacious, thoughtful guest rooms to our Refreshing Business lobby design featuring The Bistro-Eat. Drink & Connect. ... more   less 

Additional Information about Courtyard Des Moines West/Jordan Creek

Address: 410 S 68th St, West Des Moines, IA 50266-8312
Region: United States > Iowa > West Des Moines
Price Range: $170 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Des Moines West/Jordan Creek 3*
Number of rooms: 98
Reservation Options:
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Hotel Style:
#3 Family Hotel in West Des Moines
#7 Business Hotel in West Des Moines
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Questions & Answers

Questions? Get answers from Courtyard Des Moines West/Jordan Creek staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find Courtyard at Jordan Mall, you cannot go wrong as all rooms are great.”
332ronr, 13 Mar 2017 | Read review
“Probably all rooms are good - I stayed on the 4th floor - elevator was prompt.”
50Cal2015, 23 Aug 2016 | Read review
“I would ask for one on the 4th floor”
876heatherr, 21 Mar 2016 | Read review
“First floor room near exit door can hear entering and exiting from hotel”
PRH89, 24 Feb 2016 | Read review
“Get the two room suites... it is well worth it!!”
  • Sometimes it's the little things that make the biggest impact!!!
Wolka2004, 14 Feb 2016 | Read review
5 of 5