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Courtyard Des Moines West/Jordan Creek

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139 Reviews from our TripAdvisor Community

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Showing 138: English reviews
Nashville, Tennessee
Reviewed 2 days ago NEW

Everything you'd expect in a good Courtyard. Everything in order and clean. Plus, all the staff were very friendly. In particular, Dawn is a rock star. I was only in town for one night, for a business meeting. Although I travel a lot for work, it was my first time ever in Des Moines. The guys at thee West Des...

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Helpful?
Thank Bart H
Sioux Falls, South Dakota
Reviewed 14 October 2016 via mobile

Great hotel, great location. Beautifully furnished and easy access. Only complaint is no complementary breakfast. The price per night would lend you to assume there would be breakfast. Nice lobby with a small coffee and drink bar. Would definitely consider staying here again.

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Thank HuskerAlum1997
Management response:

Thank you so much for your review! I'm so happy that you enjoyed your stay! I hope to see you again in the near future! -Bryan Easter General Manager

Dickinson, North Dakota
Reviewed 24 September 2016

I don't usually stay at Courtyards. ( They tend to be on the high $$ side then what I like too). Staff was efficient and knowledgeable. Parking was good, room was clean and pretty up today, Lobby was Wow. You can tell it is an older hotel but it was clean and pretty up today. It was busy but the...

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Thank Weiserheiser
Management response:

Thank you for your review of our hotel. We are delighted to hear that our team took great care of you and look forward to seeing you again when you are in town. Bryan Easter General Manager

San Antonio, Texas
Reviewed 13 September 2016

This review is leaving somewhat of a disappointment with my recent experiences here. I stayed 11 nights and then turned around and stayed another 2 nights the following week. My biggest disappointment is that the rooms are not being cleaned to an "American Marriott" standard in opinion, and for that reason and that reason alone I will not revisit for...

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Helpful?
Thank RetiredArmyRANGER
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

Thank you for your review of our hotel. We are sorry to hear that your recent stay with us was a disappointment. We appreciate your honest feedback and have shared it with our housekeeping department to better focus on where we can make improvements. Have a Great Day! Amy Trostle

Saginaw, Michigan
Reviewed 10 September 2016

We were able to use their conference rooms for meetings with our customer. They provided speaker phones, projectors, room prep, and refreshments. Support of people like Dawn and Gretchen, made the stay PERFECT! I am looking forward to staying with them again when I am back in town. - El Conquistador

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Thank me2239
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

Thank you for your review of our hotel. We are delighted to hear that our team took great care of you and look forward to seeing you again when you are in town. Have a Great Day! Amy Trostle

Birmingham, Michigan
Reviewed 1 September 2016

The rooms were clean and quiet - got a good night's sleep. The hotel has been recently updated. The reception staff was extremely pleasant, friendly and helpful. Couldn't have asked for more. Just across the street is a restaurant, Firebirds, which offers good food, including some reasonably healthy dishes which are hard to find when you are on the road....

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1Thank cmazzori
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

We are delighted to hear that you had a fantastic stay with us. Thank you for sharing your experience and for the recommendation. We look forward to seeing you again when you are in the area. Have a Great Day! Amy Trostle

Cincinnati, Ohio
Reviewed 24 August 2016

Only stayed one night on a business trip. The check in was fine and staff was very helpful in recommending places to go. The room was very clean, very large and comfortable. In the morning, the breakfast was very good and served by a very nice man who worked very hard to handle the crowd. I will definitely stay here...

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Thank 50Cal2015
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

Thank you for your review of our hotel. We are delighted to hear that you enjoyed your stay with us and look forward to seeing you again in the future. Have a Great Day! Amy Trostle

Saint Paul, Minnesota
Reviewed 18 August 2016 via mobile

The staff went above and beyond for us. Both check in and check out were swift and easy. The Bistro server was absolutely the epitome of great customer service, even in the midst of being far from home covering the location as well as working both the breakfast and evening meals. The beds are comfortable, the pool is clean and...

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Thank manda99
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

Thank you for your review of our hotel. We appreciate you sharing your feedback with fellow travelers and are delighted to hear our team took such great care of you. We hope to see you again when you are in the area. Have a Great Day! Amy Trostle

Armonk
Reviewed 13 August 2016

The hotel does what it needs to do but there's nothing special, just the basics. The rooms are clean and the bathroom is ok. Breakfast was mediocre. There's wifi but they charge you for it. Not sure i would come here again.

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1Thank orrdin
Tharaldson, Guest Relations Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

Thank you for your review of our hotel. We are happy to hear that you enjoyed your stay, but are sorry that you only experienced the basics. We strive to provide an outstanding guest experience and it is disappointing that we fell short. We hope if you are in the area, you will give us another chance to provide a...

Port Perry, Canada
Reviewed 15 July 2016

This hotel is located with good proximity to downtown and to the airport. Services in the hotel are excellent. Staff are helpful and courteous. Rooms are a bit dated and some are a bit oddly configured, but they were spacious, clean and quiet.

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Helpful?
Thank hallake2
John H, General Manager at Courtyard Des Moines West/Jordan Creek, responded to this review

Dear Hallake2, Thank you for your review of our hotel. We are pleased to hear that you enjoyed your stay with us and that our staff took great care of you. We hope to see you next time you come to the West Des Moines area for business. Have a Great Day!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
Whether traveling for business or pleasure, the Jordan Creek Courtyard by Marriott(R) in West Des Moines makes all of your travels successful by providing exactly what you need. From spacious, thoughtful guest rooms to our Refreshing Business lobby design featuring The Bistro-Eat. Drink & Connect. ... more   less 

Additional Information about Courtyard Des Moines West/Jordan Creek

Address: 410 S 68th St, West Des Moines, IA 50266-8312
Region: United States > Iowa > West Des Moines
Price Range: $144 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Des Moines West/Jordan Creek 3*
Number of rooms: 98
Reservation Options:
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Hotel Style:
#3 Family Hotel in West Des Moines
#7 Business Hotel in West Des Moines
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Questions & Answers

Questions? Get answers from Courtyard Des Moines West/Jordan Creek staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Probably all rooms are good - I stayed on the 4th floor - elevator was prompt.”
 of 5 bubbles 50Cal2015, 23 Aug 2016 | Read review
“I would ask for one on the 4th floor”
 of 5 bubbles 876heatherr, 21 Mar 2016 | Read review
“First floor room near exit door can hear entering and exiting from hotel”
 of 5 bubbles PRH89, 24 Feb 2016 | Read review
“Get the two room suites... it is well worth it!!”
  • Sometimes it's the little things that make the biggest impact!!!
 of 5 bubbles Wolka2004, 14 Feb 2016 | Read review
“very clean spacious rooms”
 of 5 bubbles happytravelerIowa, 29 Jan 2016 | Read review
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