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All reviewsthe concierge loungedes moinesfront deskroom servicethe shuttle driverjordan creek mallcar showbreakfast buffetnice hotelwedding receptionking bedwould highly recommend this hotelfitness centerhot tubrooms were very cleanwould stay againlobby area
We have traveled for years using Marriott, several travel sports and we use the common areas to unwind after games. After hours of relaxing a new shift came on and tried stating that we could not drink our own beverages even though we were not...More
Response from Ashley M, Front Office Manager at West Des Moines MarriottResponded 2 days ago
Thank you for choosing to stay at the West Des Moines Marriott and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your...More
We stopped in on our way from Toledo to Denver. When we arrived the lobby isn’t really a lobby, it’s more like a hallway. We had to wait a bit for someone to recognize that we were standing there waiting to check in. The lady...More
I've stayed at this hotel often and have never been disappointed. Rooms are quiet no matter if you are close to the elevator or not. Front desk is always friendly, efficient and helpful. The meeting rooms are close and comfortable.
What used to be a premier hotel in West DM is no more. This hotel is really showing its age with its worn carpet and room decor which hasn't been updated in many years. Rooms have worn carpet, chipped paint on doors and doorways and...More
My sister and I had a comfortable overnight stay in this hotel. We received a free upgrade to a suite due to a mess up with the reservation. This was much appreciated. The hotel was very busy, and the lobby/restaurant/bar area was noisy until late...More