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Sheraton West Des Moines Hotel

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Traveller (69)
Room & Suite (33)
Dining (5)
Overview
  • Excellent23%
  • Very good36%
  • Average25%
  • Poor8%
  • Terrible8%
Travellers talk about
“des moines”(49 reviews)
“front desk staff”(24 reviews)
AMENITIES
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
Additional information
Offers from Sheraton West Des Moines Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton West Des Moines Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (365)
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Traveller rating
86
120
93
30
31
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86
120
93
30
31
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All reviewsdes moinesfront desk staffstarbucks coffeelobby bardecent hotelan updatefitness centerbusiness centernice staywater pressureindoor pooldefinitely stay here againinterstatemidnightlotionrefrigeratorcloset
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1 - 5 of 360 reviews
Reviewed 2 days ago via mobile

While the decor is nice and room appears clean it’s super pricey, no free WiFi , be free breakfast. Had to beg from room service, and you have a long walk to everything in the hotel. They offer paid breakfast $11 per adult and offer...More

Thank Mindy H
Response from Chris S, General Manager at Sheraton West Des Moines HotelResponded yesterday

Mindy H - I'm sorry that the hotel did not meet your expectations during your recent visit. Your comments have been shared with the hotels leadership team so that we can take these items under advisement and determine how to best meet our guests needs...More

Hotel's Favourite
Reviewed 2 weeks ago via mobile

We are traveling cross country and are staying at a different hotel each night. This was one of our Expedia finds. The hotel is undergoing renovation and it will be AMAZING when it is done. The decor is very modern and there are many places...More

Thank Nyree C
Response from Chris S, General Manager at Sheraton West Des Moines HotelResponded 6 days ago

Nyree C - Thank you for taking the time to review our hotel. I would agree, we are anticipating that the completion of the renovation will unveil many new amazing features for our guests to experience and enjoy. Should your travels bring you back through...More

Reviewed 1 week ago via mobile

The hotel has easy access from I35/80. When you walk in the front door, there is a very strong old hotel chemical smell. Our room was clean and no issues, just nothing that great. We are platinum members and club room wasn’t open Monday morning?...More

Thank dljns
Response from Chris S, General Manager at Sheraton West Des Moines HotelResponded yesterday

I am sorry that you experienced the lack of service from our bell staff that you have shared here. That is not indicative of the service you should expect or what the team has been trained towards. We will use these comments as a training...More

A TripAdvisor Member
Illinois
607
Reviewed 1 week ago via mobile

This hotel is surprisingly quiet. I never heard anyone in the lobby or hallway from my room. The beds are ridiculously comfortable. Nice area, large parking lot. Could use some upgrading but it's great. The lighting could be better, and the carpet in the hallways...More

Thank A TripAdvisor Member
Reviewed 1 week ago via mobile

this hotel definitely has changed from when I used to be the University Park Holiday Inn they have totally stepped up their game. The Marble & quartz Lobby is elegantly beautiful. The front desk staff was exceptionally well mannered and skilled in hospitality. Definitely worth...More

Thank REIKE P
Response from Chris S, General Manager at Sheraton West Des Moines HotelResponded 6 days ago

REIKE P - Thanks for taking the time to review the hotel. We are so glad that you enjoyed the improvements that we've made to the hotel, we are very excited about our new product and everything that we now have to offer. I hope...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Airport Transportation
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$114 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$114 - US$223 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (69)
Room & Suite (33)
Dining (5)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Questions & Answers
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Room Tips
"Views from upper floor stunning"
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"Skip this one"
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"Stay somewhere else"
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"I would take any room that is away from gym and pool."
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