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Sheraton West Des Moines Hotel

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Traveller (53)
Room & Suite (33)
Dining (5)
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Overview
  • Excellent23%
  • Very good36%
  • Average25%
  • Poor8%
  • Terrible8%
Travellers talk about
“des moines”(49 reviews)
“spg member”(4 reviews)
“front desk staff”(23 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
Offers from Sheraton West Des Moines Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton West Des Moines Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (357)
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Traveller rating
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118
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29
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84
118
91
29
30
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All reviewsdes moinesspg memberfront desk staffstarbucks coffeebreakfast buffetnice hotellobby baran updatecomfortable bedfitness centerbusiness centernice staywater pressureindoor pooldefinitely stay here againmidnightlotion
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11 - 15 of 352 reviews
Reviewed 27 August 2017

We were upgraded to the club level and the room was great. In the evening the club had fresh vegetables, a cheese board and crackers. In the morning, due to the fact that the club staff member was ill, breakfast was provided in the main...More

Thank Ladeelawyer
Response from Chris S, General Manager at Sheraton West Des Moines HotelResponded 28 August 2017

Ladeelawyer, Thank you for taking the time to review our hotel. We appreciate the feedback and look forward to hosting you again the next time your travels bring you back to West Des Moines.

Reviewed 19 August 2017 via mobile

I was a little worried after reading some of the reviews, but we have nothing but positive things to say. First, despite some reviews stating there was a parking fee, we were not charged for parking on 8/17/2017. Second, front desk was friendly and accommodating....More

1  Thank HighMaintenanceGal
Response from Chris S, Manager at Sheraton West Des Moines HotelResponded 28 August 2017

HighMaintenanceGal, Thank you for your feedback. We appreciate it and will share with the hotel team.

Reviewed 11 August 2017

This hotel was clearly an Embassy Suites at one time. It has the open atrium and water feature in the center and the glass elevators. The rooms have obviously been redone and they're nice. Good furniture and surfaces (carpet and granite countertops). The refrigerator is...More

Thank WiscDeb
Response from Chris S, General Manager at Sheraton West Des Moines HotelResponded 28 August 2017

WiscDeb, Thank you for your review. I hope we have the opportunity to host you again in the future when your travels bring you back to Des Moines.

Reviewed 2 August 2017 via mobile

I expected a little nicer from Sheraton to be honest. It seemed odd the hotel was basically empty with guests also... but there are pros and cons to this stay for sure. I booked online for a low rate, but their normal rates of high...More

Thank hostman1
Response from Chris S, General Manager at Sheraton West Des Moines HotelResponded 3 August 2017

Hostman1, Thank you for taking the time to share your review of the hotel. We are very proud of the fitness center and are glad you had the opportunity to enjoy it while you were here. Although we do charge for the liter sized bottle...More

Reviewed 15 July 2017 via mobile

Front desk was quite apologetic and helpful. They gave me a free drink at the bar to make up for the ridiculous $10 parking fee in a lot that was 95% empty and in an outskirts location. Everything else was fine.More

Thank Adam C
Response from Cyclone1974, General Manager at Sheraton West Des Moines HotelResponded 19 July 2017

Adam C - thank you for taking time to review our hotel. I'm sorry that the TV in your room had a grainy picture, our maintenance team could have addressed that while you were on property. We do offer free access to many cable and...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Airport Transportation
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$118 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$118 - US$200 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (53)
Room & Suite (33)
Dining (5)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Questions & Answers
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Room Tips
"Stay somewhere else"
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"I would take any room that is away from gym and pool."
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"Ice machines located on floors 8 and 10"
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"There were some minor renovations going on at the hotel. It did not bother us. It was minor."
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