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Sheraton West Des Moines Hotel

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Sheraton West Des Moines Hotel
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315 Reviews from our TripAdvisor Community

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Showing 311: English reviews
Austin
Reviewed 27 March 2014

Staying here on business, so one of my pet peeves is not enough electrical outlets. My room had outlets aplenty, which made me very happy. The desk has a built-in power strip with two outlets, and the nightstand also has a built-in power strip. The room was clean and nicely decorated. Granted, the rest of the hotel can definitely use...

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Helpful?
Thank Betdafarm
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear Betdafarm, Thank you for your review of your recent stay. We appreciate the feedback. I am glad to hear you enjoyed the Sheraton Sweet Sleeper Beds, they are pretty remarkable. Thank you, as well, for the comments on your experience with our staff members and the room technology. We look forward to seeing you again during your next trip...

The Woodlands, Texas
Reviewed 15 March 2014

Unremarkable Sheraton in need of some updating. Very dated interior with cheesy indoor waterfall with strong chlorine smell in the atrium style lobby. Rooms are ok, some in better condition than others. I would say if you get a good rate and need an overnight stay in West Des Moines it is OK, but the Marriott down the road is...

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Helpful?
Thank Whodat75
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear Whodat75, Thank you for you review regarding your recent stay with us. We do appreciate the feedback. Being a large atrium hotel- the waterfall is a signature item and necessary to create a white noise that actually makes the hotel environment quieter. Many guests enjoy the soothing effect of the water sound as well. We are in preparations for...

Rutherford, New Jersey
Reviewed 12 March 2014 via mobile

I recently stayed at this hotel for a work meeting in Des Moines. The hotel staff was really friendly. I sat at the bar for dinner and the bartender was extremely pleasant. The good was decent. Decent wine menu. The hotel gym was okay, very clean, few exercise machines & a few weights in addition to a stretching area. They...

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Helpful?
Thank ShannonW3
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Dear ShannonW3, Thank you for commenting on your recent stay with us. I am glad you enjoyed the experience at the hotel and connecting with our staff. I will make sure to share the comments with our f&b team about the experience in the Waterfall Grille and specifically the bar staff. We hope to see you again during your next...

Nashville, Tennessee
Reviewed 9 March 2014

Stayed here for a meeting. The lobby area is nice. The staff was exceptionally friendly. Answered all questions. Room was larger than normal hotel rooms and it was clean. Starbucks coffee inside of room. Pillows were comfortable. Internet was easy to get onto but they charge for it. I had breakfast at the hotel and it was good and waitress...

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Helpful?
Thank proftnman
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your review regarding your recent stay with us! Thank you for the comments regarding the staff hospitality and service during your visit. I am glad you enjoyed the Starbucks Coffee and other in room amenities. Thank you, too, for the feedback on the room- we were able to resolve the issue with the shower head right away....

Stamford, Connecticut
Reviewed 4 March 2014

Stayed at the Sheraton this past weekend and had an amazing stay. From the initial check-in, to the bartenders, to the room attendants - they showed that they were here for us and cared about making our stay enjoyable. Great looking atrium, great looking rooms with an amazing bed for a great night's sleep to top it off. The fact...

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Helpful?
Thank Tanner T
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your comments regarding your recent stay with us! We sincerely appreciate the feedback. I am very happy that you enjoyed connecting with our staff at the hotel and enjoyed the Sheraton Sweet Sleeper Bed. We look forward to serving you again when you next visit our community! Thank you again and safe future travels!

Providence, Rhode Island
Reviewed 22 February 2014

This us a great property. Well located in West Des Moines, it has an open atrium design, the rooms are spacious and well designed. The hotel was exquisitely clean. Most importantly was the friendliness of the front desk staff. They were wonderful. I was "stuck" in Des Moines due to weather and needed to extend my stay. They were very...

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Helpful?
Thank Traveler3879
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your feedback regarding your recent stay with us. We appreciate the comments regarding the staff connections, cleanliness of the hotel and overall experience. Thank you for choosing Sheraton and please keep us in mind should your travels bring you to Des Moines again!

Reviewed 11 February 2014

This is a regular stop for business that is starting to show its age. The lobby is impressive but once you get to the rooms the older bathrooms and overall condition make this place average. The ceiling height in the bathroom must be less than 7 ft.

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Thank LordWanderlust
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your feedback regarding your recent stay. We appreciate you using the hotel frequently for your accommodation needs in Des Moines.

Dubuque, Iowa
Reviewed 9 February 2014

Stayed here for a business convention of sorts. Great rate, convenient location. My only minor issues were no hot tub and no mini fridges in the rooms. Good service, very clean. I'd definitely stay here again.

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Helpful?
Thank MamaParrotHead
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your comments from your recent stay with us. We appreciate the feedback on the service and cleanliness of the hotel as those are things very important to us! While our standard rooms do not have refrigerators- all of our suite rooms do have those along with microwaves. We hope to see you again the next time your...

Boston
Reviewed 22 January 2014

At first the water fall and open area lobby are sort of impressive but...... On my last stay for a week, there was a very strange smell in my room. It smelled like chemicals from the huge waterfall in the lobby. It was very powerful. On day two i couldn't take it anymore and requested my room be changed. They...

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Helpful?
Thank trotpace
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for your feedback from your recent stay. I apologize for the smell that came from the hotel's cleaning solutions. I was glad to hear you enjoyed our Sheraton Sweet Sleeper Beds and found the hotel to be clean and staff helpful. Thank you again for the comments!

Sittard, The Netherlands
Reviewed 17 January 2014

Stayed in this hotel for three days having a business meeting there. The atmosphere in the hotel is pleasant. Rooms are good so is the breakfast. Lunch is OK but could be better, I didn’t have dinner there but I have the impression that’s not what they’re aiming at. In the center of the hotel there is a waterfall that...

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Thank Neierke
Jeff S, General Manager at Sheraton West Des Moines Hotel, responded to this review

Thank you for the feedback on your recent stay. We appreciate you choosing Sheraton and your comments!

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Located in the heart of West Des Moines, the Sheraton West Des Moines Hotel is ideally situated for business, weekend getaways, or an extended vacation. ... more   less 

Additional Information about Sheraton West Des Moines Hotel

Address: 1800 50th St, West Des Moines, IA 50266-1063
Region: United States > Iowa > West Des Moines
Price Range: $138 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton West Des Moines Hotel 3.5*
Number of rooms: 285
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Also Known As:
Sheraton West Des Moines
West Des Moines Sheraton
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Questions & Answers

Questions? Get answers from Sheraton West Des Moines Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms with the King size beds are a good size.”
 of 5 bubbles 71allga, 6 Nov 2016 | Read review
“I always like a room with a lot of light!!!”
 of 5 bubbles 4JMP, 3 Sep 2016 | Read review
“Go somewhere else...”
 of 5 bubbles CraftyJackieA, 17 Aug 2016 | Read review
“Try to get in a corner of the building.”
 of 5 bubbles KaneoheBoy, 14 Aug 2016 | Read review
“If you are bringing food or drink with you, there is no fridge in the room and the ice machines on the floors either don't work or are slow.”
 of 5 bubbles MidwesternMomma, 3 Aug 2016 | Read review
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