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Received an excellent Priceline "Name your Price" deal for $66/night plus tax. Priceline said it was a 3 1/2 star hotel - it probably was and could be again, but needs some upgrades. Previous reviewer was correct about hall carpeting in BAD shape!! Needs to...More
Response from Jeff S, General Manager at Sheraton West Des Moines HotelResponded 14 October 2014
Thanks for the review of your recent stay. I am glad you enjoyed the room and Sheraton Sweet Sleeper Bed! We are hopeful that we will be replacing the hallway carpets very soon. Talks are in the works as I type.
I had not been to this hotel in more than 5 years. I was a little nervous looking at the reviews online but my training was here so I booked here out of convenience.
The staff at check in was very nice. The hotel has...More
Thank Rebecca M
Response from Jeff S, General Manager at Sheraton West Des Moines HotelResponded 2 October 2014
Thank you for the great review. I am glad you enjoyed the hotel and interactions with our team members. We appreciate the feedback and will ensure it is shared with the entire team. We hope to see you again during your travels to Des Moines!
I wasn't expecting the Ritz, and didn't find the Ritz in West Des Moines, but what I did find was a very comfortable room, with very friendly staff and a great nights sleep. I do wish that they elected to provide free wifi in the...More
1 Thank Jonathan P
Response from Jeff S, General Manager at Sheraton West Des Moines HotelResponded 30 September 2014
Thank you for the great review. I am glad you enjoyed the facilities and team members and the famous Sheraton Sweet Sleeper Beds! We hope to see you again soon.
I am not impressed with this hotel at all. The room has a peculiar odor and the desk staff was rude to us whenever we asked a question. There is a tournament in town and little girls are running everywhere with nothing being done by...More
1 Thank Afm414
Response from Jeff S, General Manager at Sheraton West Des Moines HotelResponded 22 September 2014
Thank you for your review. I apologize your stay was not as you had expected. We did have a large youth sports tournament in the hotel. We do have security and staff overseeing those areas to ensure the safety and security of all guests, but...More
We stayed here one night. Upon check in the guy at the desk acted like I was a poor homeless person because I had enough money in my spare bank account for the room, no extra money for the $80 hold they put on my...More
2 Thank Bassie1210
Response from Jeff S, General Manager at Sheraton West Des Moines HotelResponded 15 September 2014
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More
US$120 - US$195 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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