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Extended Stay America - Des Moines - West Des Moines

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Extended Stay America - Des Moines - West Des Moines
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87 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Des Moines - West Des Moines
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Showing 86: English reviews
Baltimore, Maryland, United States
Reviewed 17 July 2014

On a cross-country trip, this is the first motel (including ESAs) that fell well below minimum standards for normalcy. The reception people were...not actually in reception half the time we were looking for them. The entire place REEKS of smoke (to such an extent that my dad, a smoker, complained). furniture in room was worn out and - in the...

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Helpful?
2Thank Rebecca S
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Rebecca - Thank you for your recent review of your stay. We are sorry to hear of the issues you encountered during your stay. We will be working with our housekeeping and maintenance staff to improve our room quality and to ensure our rooms are always clean and fresh. Thank you very much for providing us with your feedback. If...

Reviewed 3 July 2014 via mobile

Stayed two months and was my second visit. Staff are helpful especially Monica/ Kristi and a maintenance man who turned the mattress without hesitation! Close to nice mall...walking distance! Great places to eat including vegan lunch stop within two blocks. Some updates are planned but overall a safe and pleasant stay!

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Helpful?
Thank Judith H
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Judith - Thank you for taking the time to write a review of your stay. We are glad you enjoyed our location and our great staff, especially Monica and Kristi. We are happy that we provided you with a "home away from home" experience. Thank you again for your review. We look forward to seeing you in the future.

Saint Louis, Missouri
Reviewed 15 June 2014

The hotel is easy to find. I was checked in very quickly and got the exact room and location that I had asked about, very nice. The hotel is extremely well kept, pretty nice fitness center, Very nice pool area. Spacious rooms. Plenty of variety in shopping within a short drive. I was able to cook and enjoy a couple...

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Helpful?
Thank Geotreo
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad that you were pleased with your quick check-in, our fitness center and our pool area. As well, it's great to hear that you enjoyed your spacious room, our location and your fully equipped kitchen. I will be sure to share your kind remarks with...

Minnesota
Reviewed 7 February 2014

This is my second time staying here for work. The rooms are clean, spacious, modern, and affordable. What more can you ask for! Oh, the free grab and go breakfast is convenient as well. I recommend this hotel for everyone, business traverals and families.

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Thank fang0026
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for taking the time to write a review of your stay. It’s great to hear that we were able to provide you with a comfortable stay at a great value. I’m so pleased that you enjoyed your clean, spacious room and our grab-and-go breakfast. We look forward to seeing you in the future, should your travels bring you...

Reviewed 11 December 2013 via mobile

My husband and I stayed there for about a month over the summer and liked it very much. Nice location to restaurants, the mall and grocery store. We definitely liked the kitchen in our room. Lisa at the front desk was nice and always helpful. If we're in the area we will definitely stay again!

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Thank millwind13
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you and your Husband enjoyed our hotel's location, the amenities we had to offer and the service our staff provided. We look forward to seeing you in the future, should your travels bring you back to our area.

Iowa
Reviewed 25 June 2013

If not for the very reasonable weekly/monthly rates compared to name-brand extended stay hotels, I would have rated lower. Condition of the room I received was lower than expected based on the sample room shown. TV and microwave were newer but most items in room (furniture, oven, carpet, cabinets, etc) and bath were tired and worn looking. Bathroom drains had...

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Thank LAD999
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for your recent review of your stay. We are sincerely sorry that we were unable to meet your expectations. In response to your feedback, I am working with staff to improve our housekeeping and maintenance services. As well, please know, we have recently received some upgrades to our hotel and are anticipating more to come in the near...

Waterloo
Reviewed 12 June 2013

Stayed here this past weekend for 1 night. I have stayed here in the past when it was Studio Plus. I'm glad that Extended Stay America took over this. When you first walk in to the lobby, you have to walk into the office as there is no front desk, which is kind of unusual. Checking in was easy and...

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Thank wjensen
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for your recent review of your stay. I am sorry to that you found there to be a slight odor in the hallways and for the level of cleanliness in your room. In response to your feedback, I am working with the housekeeping staff to improve our cleaning procedures moving forward. Thank you very much for providing us...

Reviewed 1 June 2013

This was an ok stay. My biggest upset was the poor bed and the sink in the kitchen took forever to drain. Overall we liked our stay. If you are looking for a descent priced, well located place to stay in Des Moines I would recommend it.

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Thank mtressab
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for your recent review of your stay. I am sorry to hear of the bed discomfort and the plumbing issue. In response to your feedback, I have requested maintenance to investigate the mattress condition and to address the slow drain. Thank you very much for providing us with your feedback. If you would like to discuss this further,...

KATY
Reviewed 7 May 2013

We stayed here for three nights and it met our expectation. The front desk was super friendly and even remembered my name when we checked out. Its location is closed to the Valley West Mall and many places to eat. There's coffee in the morning and some muffins and oatmeal packages in the lobby which was convenient when we needed...

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Thank abbruno
Anamosa, Iowa
Reviewed 23 April 2013

My wife and I just needed a place to sleep. Extended Stay was $50 via Hotwire, and excellent price for this particular weekend in Des Moines. The hotel is close to I-235 but far enough away to be quiet and restful. We've stayed in ESA properties before and have always been satisfied. Don't look for anything but the basics. The...

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Thank IowaBoy1
Manager_11525, General Manager at Extended Stay America - Des Moines - West Des Moines, responded to this review

Thank you for your recent review of your stay. We are so pleased to know that you enjoyed the in-room menu we provide from a restaurant nearby and our clean, spacious rooms. I sincerely apologize that your sleep was hindered by some outside lighting. Thank you very much for providing us with your feedback. If you would like to discuss...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Pool will be temporarily closed this summer for repairs. ... more   less 

Additional Information about Extended Stay America - Des Moines - West Des Moines

Address: 2701 Westown Parkway, West Des Moines, IA 50266 (Formerly Studio Plus Deluxe Studios)
Region: United States > Iowa > West Des Moines
Price Range: $101 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Des Moines - West Des Moines 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Studio Plus Des Moines
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Questions & Answers

Questions? Get answers from Extended Stay America - Des Moines - West Des Moines staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms appear to be excellent”
 of 5 bubbles U8068XTdavidr, 11 Jan 2017 | Read review
“I had a room on the back of the building and it was very quiet.”
 of 5 bubbles rmusat, 9 May 2016 | Read review
“Select a different hotel”
 of 5 bubbles George93001, 1 May 2016 | Read review
“I had a room on the third floor, and it was very quiet.”
 of 5 bubbles PamySu, 25 Apr 2016 | Read review
“Go somewhere else”
 of 5 bubbles LadyBug929, 22 Feb 2016 | Read review
5 of 5