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Extended Stay America - Des Moines - West Des Moines

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Traveller (29)
Room & Suite (28)
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Overview
  • Excellent22%
  • Very good34%
  • Average15%
  • Poor11%
  • Terrible18%
Travellers talk about
“full kitchen”(9 reviews)
“grab and go”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
2 Star Hotel
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (103)
There are newer reviews for Extended Stay America - Des Moines - West Des Moines
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31 - 35 of 102 reviews
Reviewed 22 February 2016

Room number 1 smelled like curry masked by strong deodorizer. Smell so overwhelming it remained on clothing and hair. Requested and received room change. Room #2, no curry smell, but on 2nd day reeked of mold/mildew. Shower water pressure poor and water was cold. Very...More

Thank LadyBug929
Response from Manager_11525, General Manager at Extended Stay America - Des Moines - West Des MoinesResponded 29 February 2016

I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures...More

Reviewed 5 February 2016 via mobile

Stayed here two nights and chose due to location but won't stay again. It was serviceable and probably better long term, but for short term not. Little to no amenities; clean but basic at best. Rooms were small and of mixed quality. Grab and go...More

Thank Alice D
Response from Manager_11525, General Manager at Extended Stay America - Des Moines - West Des MoinesResponded 10 February 2016

Thank you for taking the time to write a review of your stay. Please accept our apologies that we were unable to exceed your expectations. To uphold our company’s high standards, we will continue to strive to provide each guest with a comfortable room and...More

Reviewed 2 October 2015

Room was very nice. Good size flat screen TV, free Wi-Fi, free grab and go breakfast, pool, work out room and laundry room. Staff was friendly and would smile and greet you every time you walked in the door. The parking lot was basically full...More

Thank johnnymack5150
Response from Manager_11525, General Manager at Extended Stay America - Des Moines - West Des MoinesResponded 14 October 2015

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your comments regarding our friendly staff and comfortable...More

Reviewed 10 August 2015 via mobile

Arguably the worst hotel I've ever stayed at. Just don't understand other reviews that say different. We were on the 3rd floor and it must have previously been a smoking floor. Smelled like an ash tray with bad that they tried to cover up with...More

Thank DJS_MKE
Response from Manager_11525, General Manager at Extended Stay America - Des Moines - West Des MoinesResponded 25 August 2015

Thank you for taking the time to write a review of your stay. We are sorry to hear we didn't meet your expectations. The odor issues you mentioned are unacceptable and we will be taking the necessary steps to ensure this is properly addressed. Thank...More

Reviewed 12 July 2015

Stayed here one night while passing through on a family trip. Four people in 2 double beds was a bit cozy but the room was clean and quiet, until everybody staying in the hotel started waking up around 5am. No big deal, I think I...More

Thank Sojournwithme
Response from Manager_11525, Manager at Extended Stay America - Des Moines - West Des MoinesResponded 23 July 2015

Thank you for taking the time to write a review of your stay. We are happy to hear you enjoyed our clean and quiet rooms. We are sorry you were disappointed in our breakfast offering and apologize for any inconvenience this may have caused you...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Details
Price range
US$91 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$91 - US$139 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (29)
Room & Suite (28)
Dining (8)
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Room Tips
"If possible pick 2nd floor then you don't have noisy people above you."
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"I had a pet room, which had hardwood floors. Other rooms had carpet."
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"all rooms appear to be excellent"
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"I had a room on the back of the building and it was very quiet."
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