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Holiday Inn Express Hotel & Suites Hays

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#2 of 14 Hotels in Hays
Certificate of Excellence
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293 Reviews from our TripAdvisor Community

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Showing 293: English reviews
Reviewed 1 week ago via mobile

This is the second time I have stayed at this hotel in Hays. It is a very clean hotel and the staff are very friendly. I would have given it 5 stars but the hot tub wasn't working. 👎. After a long drive I was really looking forward to it. Oh well it was a nice stay anyway.

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Helpful?
Thank Lance B
Denver, Colorado
Reviewed 2 weeks ago via mobile

Rooms are clean and updated. We always stay here. This is the second time in a row that the hot tub is broken?!? The kids played in the pool instead. Breakfast is included. Service is average. Keep checking rates as they frequently decrease a week or two ahead of check in.

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Helpful?
Thank Kerander
Goodlettsville, Tennessee
Reviewed 3 weeks ago

Passing through Kansas we chose well when we opted to stay at the holiday inn express. My sweetie likes these, he says they are consistently nice. We like that, first of all, it feels clean and smells clean with no cleaning or febreeze stink (we hate that). Second, the pillows are excellent, the comforters are light but warm - mimicking...

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Thank oh-happy-rain
Kansas
Reviewed 4 weeks ago via mobile

We have stayed in this hotel many times over the past few years. The rooms are clean and fine but the front desk has been disappointing every time we have stayed. This last trip is no different and it will be our last stay there due to the rudeness, indifference, and overall apathy. We booked our room well in advance...

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Helpful?
Thank MSGRE
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Hays, responded to this review

Dear MSGRE, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you found our rooms clean and apologize if your...

Reviewed 4 weeks ago via mobile

Very nicely decorated, rooms clean and nice, but beds not so comfortable. We walked in after a nine hour drive and we're not greeted, we walked up Amy says " name credit card and ID" not a greeting, then she tells me my card will have a 25.00 pending charge for damages, etc.." do not smoke, no pets and you...

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Helpful?
Thank Tina G
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Hays, responded to this review

Dear Tina G, Thank you for taking the time to write your review following your recent stay. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We greatly appreciate your kind words regarding the room decor and cleanliness of the room. However, we regret your disappointments and the level of service that you...

Reviewed 4 weeks ago

My husband and son stayed the weekend of 11/5/16 and were halfway into a 5-hour trip home that Sunday when they realized they'd left an iPad behind. When I called to check on it, we discovered housekeeping had already brought it to the office. It arrived safely in the mail (VERY well packaged) three days later. Many thanks to the...

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Thank Kelley B
Wichita, Kansas
Reviewed 4 weeks ago

Some of the best people in town work here, wow, great customer service! Rooms are very clean, internet, breakfast, close to shopping and other eateries. Priced well for north west Kansas! Enjoy folks.

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Thank brockster33
Emporia, Kansas
Reviewed 29 October 2016 via mobile

A little pricey but clean and everything works. Stayed while in town for 1A state volleyball. Could have better lighting in the parking area at the front of the building. Also should have been told the king suite has a shower and no tub. Both are minor issues so I'd recommend.

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Thank 1kscouple
Boulder, Colorado, United States
Reviewed 27 October 2016

Very pleased with this hotel, its location, and amentities. Nice greeting when we arrived, quiet room nicely furnished. Front desk wanted to make sure everyhing was ok with our room. Free cookies and breakfast.

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1Thank Bill O
Peoria, Illinois
Reviewed 19 October 2016

It's off the interstate so it's very quiet. Also clean and safe, so it met our requirements for a one night stay. Looks fairly new. Typical HI Express with no surprises. Would definitely stay again if we were in the area.

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Helpful?
Thank islandexplorer

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Hotel & Suites Hays

Address: 4650 Roth Ave, Hays, KS 67601-4704
Region: United States > Kansas > Hays
Price Range: $148 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Hays 2.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Hays
Hotel Style:
#2 Business Hotel in Hays
#3 Romantic Hotel in Hays
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Hays staff and other travellers.
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7 months ago
4 months ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Hays staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room faces open flat fields, which made for a nice sunrise...”
 of 5 bubbles oh-happy-rain, 15 Nov 2016 | Read review
“All rooms are away from highway about a mile, very quite.”
 of 5 bubbles brockster33, 7 Nov 2016 | Read review
“Rooms were very quiet and we were across from the elevator, never heard it! I think all rooms are equal in quality.”
 of 5 bubbles meateaterTucson, 24 May 2016 | Read review
“Just off the highway and close to restaurants, Walmart and gas stations.”
 of 5 bubbles chocoj, 22 Mar 2016 | Read review
“The Accessible Room we Stayed in was spacious!”
 of 5 bubbles iAmDizzie, 9 Feb 2016 | Read review
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