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All reviewsmarriott brandcheese omeletswalmart supercentermarriott pointsroom was cleanprofessional serviceaverage place to staytop floorfresh fruitchecking inpool area was cleannice stopthe rooms were nicefront desk clerklong drivehotel roompool and hot tub
Shower drain wouldn’t open, air condition rattled pretty bad, and the breakfast was garbage. We ended up just skipping breakfast.
Staff was VERY friendly. Bed was fine. Room was quiet (except for the rattling AC).More
Thank AJ F
Response from BethanyBell, General Manager at Fairfield Inn HaysResponded 2 weeks ago
Thank you for choosing to stay at the Fairfield Inn Hays and providing your honest feedback.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared...More
When I visited a few months ago the hotel was under improvement. Now, during my recent visit, it is fully Renovated. Comfortable bed and fresh feel in the room. Had a great stay. Complimentary breakfast was great with lots of choices. Staff was courteous. Will...More
Was just stopping in here to go to Walmart there there wi-fi was terrible so I had to soften the Fairfield Inn I met a lady named Katie, she was awesome she let me take my luggage here keep it here that's unheard of totally...More
This hotel is newly renovated with new guest rooms and lobby. The hotel has new lobby furniture, breakfast room completely revamped and exercise room has new equipment. The entire team including Bethany, Mckenzie, Katie and Mario were extremely friendly.
Other reviewers indicated they were not bothered with the construction crew, however we were. Scraping on the floor above us at 6:00am sure sounded like ongoing construction, however when we checked out and complained all we got was a smile and an apology. The lobby...More
Response from BethanyBell, General Manager at Fairfield Inn HaysResponded 9 March 2018
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to...More