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Hilton Garden Inn Kansas City

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Traveller (26)
Room & Suite (27)
Dining (3)
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Overview
  • Excellent40%
  • Very good29%
  • Average16%
  • Poor8%
  • Terrible7%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
3 Star Hotel
All hotel details
Offers from Hilton Garden Inn Kansas City
Special Offer:Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Kansas City
Special Offer:Double Points, Every Stay
Hotel deals
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (658)
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All reviewssprint centerfront deskpower and light districtclose to downtowncovered parkingrestaurant staffnice hotelbreakfast staffconvenient locationshuttle serviceomeletstaff was friendlybusiness tripbusiness centerchecking outexcellent stayfree breakfast
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61 - 65 of 645 reviews
Reviewed 25 August 2017

Hotel lost power. I moved hotels and at checkout they said they would not charge me per the manager. Got billed for a night I was not there. Hotel breakfast is overpriced for what you get at a Hampton Inn for free. Hilton should take...More

Review collected in partnership with Hilton Garden Inn
Thank scottv940
Response from CubReviewer, General Manager at Hilton Garden Inn Kansas CityResponded 13 December 2017

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did...More

Reviewed 23 August 2017

Room was dirty. I had to check out. The staff was not helpful. I tried to work things out. The room had a broken main door, hairs on a bed, the towels were not fresh, carpet was filthy and had cigarette burns, there was a...More

Review collected in partnership with Hilton Garden Inn
Thank I4589EUluisc
Response from CubReviewer, General Manager at Hilton Garden Inn Kansas CityResponded 13 December 2017

I am sorry you found your room unacceptable. Our team works very hard to keep every room and bathroom clean; we strive to exceed expectations every day. Please accept my sincere apologies for not meeting your expectations and know I will address your feedback directly...More

Reviewed 21 August 2017

Unpleasant bartender. no power or hot water- no one could give any answers, which I do understand things happen. But flashlights should have been provided. Hallways were extremely dark and scary. Internet was horrible my whole stay- kept disconnecting.More

Review collected in partnership with Hilton Garden Inn
1  Thank bethanym357
Response from CubReviewer, General Manager at Hilton Garden Inn Kansas CityResponded 13 December 2017

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did...More

Reviewed 21 August 2017

This was a terrible experience, service, room, staff, cleanliness. I would not recommend this establishment based on my recent experiences. I have stayed at Hilton Garden Inn's before and this was the worsted experience everMore

Review collected in partnership with Hilton Garden Inn
Thank 111gretchenw
Response from CubReviewer, General Manager at Hilton Garden Inn Kansas CityResponded 13 December 2017

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did...More

Reviewed 21 August 2017

Staff were very polite and helpful. Room was clean and everything worked great! I slept very well. I had dinner in the restaurant which was great. The bartender fixed me an amazing margarita! Will definitely done there next stay!!More

Review collected in partnership with Hilton Garden Inn
Thank 787debraa
Response from CubReviewer, General Manager at Hilton Garden Inn Kansas CityResponded 13 December 2017

Thank you for taking a moment to share your experience. I am happy to hear you found your time in Kansas City to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Hot Tub
Indoor pool
Heated pool
Details
Price range
US$125 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Kansas City
#4 Romantic Hotel in Kansas City
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$125 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Business Hotel in Kansas City
#4 Romantic Hotel in Kansas City
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (26)
Room & Suite (27)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (4)
Questions & Answers
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educatorokc
29 March 2018|
AnswerShow all 5 answers
Response from LalaVilela | Reviewed this property |
Hi! I thought the bed was comfortable and I didn’t think the mattress was too soft. I’m not sure how the bed would be for you, though. I suggest you calling to the hotel and checking if they have a bed that would be... More
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dancingqueen8920
15 April 2016|
AnswerShow all 4 answers
Response from dlchambers | Reviewed this property |
My room came with breakfast included. Because many places offer this, I only stay at places that include "free" breakfast. If you have to pay, it's a ripoff.
1
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Room Tips
"Be careful when using the pool or showers as the floors are slick."
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"join Hilton Honors program to get free bottle waters."
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"Room that face the parking garage, or north side, are quieter."
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"Very quiet hotel even is located in downtown."
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