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Holiday Inn Express Village West

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103 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Village West
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Showing 101: English reviews
Cedar Rapids, Iowa
Reviewed 19 May 2015

This is a newer hotel in a shopping district that has grown in Kansas City. Your are less than 5 miles from the Kansas speedway and within a few blocks of the nice outdoor shopping mall now in KC. The hotel was clean the beds very comfortable. (just like ours at home) and staff was friendly. We originally booked only...

Thank Brent L
Greater Cincinnati
Reviewed 27 April 2015

Hotel needs a makeover, rooms are noisy, you can hear the adjoining rooms alarm clock and anyone above you walking etc. Also there is a very unpleasant smell when entering the room. Staff is really pleasant, breakfast is nice. Good location with lots of restaurants within 1/2 mile.

Thank mxtraveler2015
IHGCare, Guest Relations Manager at Holiday Inn Express Village West, responded to this review

Dear mxtraveler2015, Thank you for the feedback. We are delighted to hear you liked our location and found our staff pleasant and enjoyed the breakfast. We take all feedback from our guests seriously. It helps us gauge what we are doing right and what we need to improve on. It is unfortunate your stay was negatively impacted by the noise...

Reviewed 23 April 2015

I needed a room on short notice and this was available. Good service at check in. Told me where the workout room was and encouraged me to try the whirlpool after. I had a 6:15 appointment the next morning and when I asked for a 5 AM wakeup call the front desk person mentioned that the night shift person usually...

Thank ontheroadagn7
Reviewed 18 April 2015 via mobile

Do not stay here!!!!! We were charged twice for the one night we stayed there and they have yet to refund me. They assured me several times that it was refunded, but it has not been!! Stay elsewhere!!!

Thank Anglekerr
IHGCare, Guest Relations Manager at Holiday Inn Express Village West, responded to this review

Dear Anglekerr , Thank you for being one of our valued guest and taking the time to leave feedback about your stay. It is regrettable that the issues encountered with the billing concern prevented you from fully enjoying your stay with us. We’d like to obtain some additional details regarding your experience, so we have sent you a private message....

Reviewed 9 April 2015

Spent Easter in Kansas City. The hotel was nice and clean. Front desk was great. Breakfast was really good and no rush. We enjoyed the hotel. The only thing was the pool was a little to cold for us. It closed at 10 on the weekends which we felt was early. We could have used the hot tub before going...

Thank Maggieiowa
Reviewed 22 March 2015 via mobile

Arrived to a fully booked hotel for one night. Only one person working the front desk so it was a rushed check in with no personality/customer service. Our toilet wouldn't flush and they had no maintenence on site so my husband was given a plunger to try to work on it himself. Rooms have no sound insulation and there were...

1Thank KansasRJ
Bailey S, Manager at Holiday Inn Express Village West, responded to this review

Thank you so much for your honest feedback. We apologize that we were not able to provide the exceptional service that we normally give to all of our guests. We hope you'll give us a chance in the near future or continue to choose IHG for your future travel needs.

Kansas City, Missouri
Reviewed 9 March 2015 via mobile

Christian (sp) at the front desk is amazing. She was super sweet and accommodating. We will definitely be back because of her. She checked us in very quickly and was very warm and welcoming. There were people behind us but she took the time to be kind to everyone around.

Thank brinly
Bailey S, Manager at Holiday Inn Express Village West, responded to this review

Thank you for your review and we hope you'll stay with us again soon!

Lewisville, North Carolina, United States
Reviewed 24 February 2015 via mobile

I wasn't expecting the Taj Mahal when I checked in, and I got what I expected. A budget hotel with the bare essentials for a comfortable night's stay, and that is just fine. The true gem of this place is it's location, right off the interstate, literally across the street from the NASCAR track, and within walking distance of a...

Thank Mike J
Bailey S, Manager at Holiday Inn Express Village West, responded to this review

Thank you so much for your feedback! We're so happy that we met your expectations and that our location and local dining and shopping was exactly what you were looking for! Hope we see you again soon!

Reviewed 19 February 2015 via mobile

Daniel at front desk and Andretta for breakfast were great! Daniel was very knowledgeable and helpful. Andretta seems to enjoy life and her job. She was so very pleasant. Cons... 1. Housekeeping is pushy! Check out time is noon, not 8 am or 1030. Stop pushing me to hurry. Very aggravating. I understand that you have to get the rooms...

Thank Jamie M
Bailey S, Manager at Holiday Inn Express Village West, responded to this review

Thank you so much for your detailed feedback. We appreciate knowing where we're making our guests' stays great and where we can improve. Please rest assured all of your comments have been passed on to the appropriate departments in an effort to prevent any future inconveniences. Thank you again and we hope to see you again soon!

Reviewed 22 January 2015

My husband and I were specifically looking for a hotel near the Legends shopping area that had a jacuzzi/whirlpool tub in the room. We thought the price was very reasonable. The room was very clean. The hotel staff were very nice. The free breakfast was good. Free wifi was a plus. We would definitely stay at this hotel again.

Thank Laura W
Bailey S, Front Office Manager at Holiday Inn Express Village West, responded to this review

Thank you so much for your review! We're so glad to hear that we met all of your expectations during your stay with us and we're excited to hear you'll be back again to visit us! Thank you again!

33 photos of this hotel

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Hotel & Grounds (5)
Pool/Beach Area (3)
Business Centre/Function Rooms (4)
Room/Suite (12)
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  • Pool
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located at the Kansas Speedway on the vibrant western edge of the Kansas City metro area the Holiday Inn Express Kansas City Hotel at Village West is right next door to the Nebraska Furniture Mart and just minutes from Cabela's and Community America Ballpark, home of the Kansas City T-Bones baseball club as well as the Sporting Stadium, home of the KC Sporting MLS soccer team. Plenty of shopping, fine dining and nightlife are within walking distance at the Legends open air mall. Sandstone Amphitheater, Agricultural Hall of Fame and the Renaissance Festival are just a short 5 minutes away. In addition, our convenient location provides access to other exciting venues in Kansas City like the KC Chiefs, area casinos, and the University of Kansas. Stay smart and have an enjoyable and memorable visit to Kansas's #1 tour destination. ... more   less 

Additional Information about Holiday Inn Express Village West

Address: 1931 Prairie Crossing St, Kansas City, KS 66111-1210
Region: United States > Kansas > Kansas City
Price Range: $141 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Village West 2.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Holiday Inn Express Village West Hotel Kansas City
Holiday Inn Kansas City
Kansas City Holiday Inn
Hotel Style:
#7 Business Hotel in Kansas City
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Village West staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn Express Village West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book kids or family suite! Not worth the money and you won't get any sleep!”
 of 5 bubbles mckapke, 19 Aug 2016 | Read review
“Third floor so you will not hear kids stopping on the floor and jumping on the beds on the floor above you.”
 of 5 bubbles fitlibrarian, 24 Jul 2015 | Read review
“Third floor is always a good option!”
 of 5 bubbles 217BrentL, 18 May 2015 | Read review
“Anything is good. Be sure to ask for the walk in shower.”
 of 5 bubbles ontheroadagn7, 23 Apr 2015 | Read review
“Check to see if they have new beds before booking.”
 of 5 bubbles 30theresac, 22 Aug 2014 | Read review
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