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All reviewskansas rivertrain noiseacross the riverbald eaglesnice view of the rivermass stthird floorthe north endmassachusetts avenuethe hotel sitswafflescomplimentary breakfastsmall refrigeratorsitting roomwe've stayedrestaurants and shopsrooms are large
This place should not be a Marriott. I am pretty sure it used to be something else and it should go back to whatever that was. Rooms are tiny, you cannot see the television from the desk and the hike to my room or to...More
Thank David L
Response from SpringhillLawrenceGM, General Manager at SpringHill Suites LawrenceResponded 5 weeks ago
Thank you for sharing your concerns David. It is always our intention to WOW each and every guest. I will share your concerns with our staff.
We arrived the front entrance is a little different because you go down a long walkway before getting to the front desk & the manager Heidi was very pleasant to speak with. She got us checked in & we wanted to check about our rooms...More
Very spacious suite perfect for a family. We always get a 2 queen bed suite with a trundle bed under the couch so our family of 5 can spread out. Clean rooms and quality shampoos and lotions. Comfortable beds. Nice view of the river from...More
Great location near Mass St. That's where the positives stop.
We first walked into a "Welcome to Lawerence" with a row of dead Poinsettias in the entrance hall.
The front desk staff was as utterly careless as possible. They would rather be anywhere but there....More
Response from SpringhillLawrenceGM, General Manager at SpringHill Suites LawrenceResponded 19 January 2018
Thank you for sharing your concerns. I have printed your comments and shared them with all of our staff, as a learning opportunity, to ensure that these issues do not occur again. Our apologies for the issues you encountered during your stay.
Our family had 4 rooms for our holiday gathering. Heidi Champagne, the General Manager, was a magician at check-in, making certain our rooms were as conveniently and strategically as possible, and that we received all available discounts. This hotel is in a transformed shopping center...More
Response from SpringhillLawrenceGM, General Manager at SpringHill Suites LawrenceResponded 2 January 2018
Thank you so much for sharing your thoughts regarding your stay with our hotel. I am so happy that you had such a wonderful experience. Wishing you safe travels and a Happy New Year.
Response from KrisTravelsOften | Reviewed this property |
I'm not sure what brand they have, but my wife and I have a Sterns & Foster for the same reason. We found the beds here to be quite comfortable. Plush enough that circulation wasn't a problem, but firm enough to provide... More
I'm not sure what brand they have, but my wife and I have a Sterns & Foster for the same reason. We found the beds here to be quite comfortable. Plush enough that circulation wasn't a problem, but firm enough to provide support.