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Crowne Plaza Hotel Kansas City - Overland Park

CrownePlaza.comUS$104*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Crowne Plaza Hotel Kansas City - Overland Park
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285 Reviews from our TripAdvisor Community

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Showing 283: English reviews
Start your review of Crowne Plaza Hotel Kansas City - Overland Park
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Culver City, California
Reviewed yesterday NEW

This hotel is a disaster. It is old and decrepit. This was listed by Priceline as 3.5 star. Try a 1 star. Priceline should refund my money and or pay me to stay here. The only redeeming aspect of this hotel was the wonderful woman at reception. Her name begins with an A and she was fantastic. If you are...

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Helpful?
Thank Bill W
Omaha, Nebraska
HOTEL’S FAVOURITE REVIEW
Reviewed 13 July 2016

We were at an event in Lenexa and stayed at the Crowne Plaza hotel. The hotel was clean and modern. The main area included the pool and the large hot tub. I loved the layout of everything. The rooms were clean and comfortable. The beds were awesome and the different types of pillow made for 2 great nights sleep. Only...

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Helpful?
1Thank Becky H
About Hotel's Favourite Review
Tim R, General Manager at Crowne Plaza Hotel Kansas City - Overland Park, responded to this review

Thank you for choosing to stay with us and for your comments. They are very important to us as we do strive to improve our product and our service

Wildwood, Missouri, United States
Reviewed 1 week ago

Rooms are comfortable. There are two doors to the room: front and back doors. The back doors open up the inside courtyard where restaurants, conference rooms, indoor pools are located. Most people ended up using the back door because I actually thought that it was the only door until after being in the room for a little bit. So, if...

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Helpful?
Thank StLouisTraveller726
Springdale, Arkansas
Reviewed 2 weeks ago via mobile

Great service, friendly staff. We enjoyed the indoor pool and hot tub. We only stayed one night but had no trouble. Room service was fast and delicious. About 20 minutes from the zoo or legoland/aquarium!

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Helpful?
Thank memerrell
Reviewed 4 weeks ago

Sleep number mattress slowly deflated to lowest number throughout the night. Mattress sloped on the side presumably from years of people sitting on the side of the bed. Well beyond the point when a mattress should be replaced. This review on their website shows up in German and does not allow it to be changed to English. Go figure.....

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Helpful?
Thank Larry T
Tim R, General Manager at Crowne Plaza Hotel Kansas City - Overland Park, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Tim GM

Grimes, Iowa
Reviewed 4 weeks ago

I've never written a hotel review before but I don't want anyone to have to go through what my group went through. We booked 4 hotel rooms for three days on a website. After booking we called the hotel to make sure our reservations had what we wanted. We were told our four rooms would be together and that each...

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Helpful?
Thank grinhaugw
Tim R, Manager at Crowne Plaza Hotel Kansas City - Overland Park, responded to this review

Thank you for staying with us. I am disapointed that we could not fulfill all of your rooms together. I will be speaking to our staff to see how we can improve and deliver on these requests more often

Marion, Illinois
Reviewed 14 April 2017

Stayed a couple nights here recently. Hotel is showing its age - had a funky smell in the hallway. Room was clean & tidy as was the bathroom - no complaints here. Not the greatest hotel I've stayed in in the IHG brand but it is OK. The bar downstairs is worth visiting. Excellent burgers, huge buffalo wings amongst other...

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Helpful?
Thank nzkiwis_12
IHGService, Guest Relations Manager at Crowne Plaza Hotel Kansas City - Overland Park, responded to this review

Dear nzkiwis_12, Thank you for leaving feedback about your stay with us and for choosing our property. I am happy you found the cleanliness of the room and hotel bar to be excellent. Most of our guest do enjoy the ambience of our hotel bar. Please accept my apologies for the inconvenience you may have endured with the hallway aroma...

SOUTH PORTLAND
Reviewed 5 April 2017

During recent stay, I walked into lobby with my fully trained service dog and before I even reached the counter, in front of other customers, the gentleman behind the counter literally yelled out, "That dog ain't staying here!" I informed him that he is a trained service dog and that he is allowed. He responded that he would need to...

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Helpful?
Thank Julie P
IHGService, Guest Relations Manager at Crowne Plaza Hotel Kansas City - Overland Park, responded to this review

Dear Julie P, Thanks for bringing your concern to my attention and choosing to stay at our hotel. I'm pleased to see your satisfactory rating for the cleanliness and quality of our rooms. On the other hand, it is disconcerting to learn about the issue on your encounter with one of our hotel staff about your service dog and the...

Atlanta, Georgia
Reviewed 5 April 2017 via mobile

Rooms open to atrium and are not soundproof so there is lot of noise in this hotel. Quiet time of 10pm is not enforced. Did I mention the kiddie pool is the atrium? If you're travelling with the kid and tween set this is a great hotel. Adults looking for a good night sleep should look elsewhere.

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Thank maggiegust
Tim R, Manager at Crowne Plaza Hotel Kansas City - Overland Park, responded to this review

Thank you for staying with us. We hope to see you again when your are in Kansas City

Reviewed 2 April 2017 via mobile

I have never felt compelled to write a review of a hotel until now. I have visited hotels all over the country and this place is pretty bad especially for the price. It looks like something out of the 70's in the lobby. The rooms are small, no refrigerators, it's muggy, our toilet kept running the whole trip, and the...

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Helpful?
Thank Aaron L
Tim R, General Manager at Crowne Plaza Hotel Kansas City - Overland Park, responded to this review

Dear Guest, Thank you for your comments. Naturally I am disspaointed in our poor perfomace and I do appologize. Please feel free to reach out to me directly at my e-mail address it is as follows troby@mkccp.com

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Crowne Plaza Hotel Kansas City - Overland Park

Address: 12601 W 95th St, Lenexa, KS 66215-3810
Region: United States > Kansas > Lenexa
Price Range: $143 - $237 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Kansas City - Overland Park 3.5*
Number of rooms: 257
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Also Known As:
Crowne Plaza Lenexa
Crowne Plaza Hotel Lenexa
Radisson Lenexa
Lenexa Radisson
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Questions & Answers

Questions? Get answers from Crowne Plaza Hotel Kansas City - Overland Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing street.”
ALFAMERICA090909, 26 May 2017 | Read review
“Evaluate the mattress upon arrival.”
T7314OHlarryt, 29 Apr 2017 | Read review
“Find a different hotel”
grinhaugw, 24 Apr 2017 | Read review
“If you want to sleep, don't get a room facing the Interstate”
USChiker, 23 Mar 2017 | Read review
“Away from elevator”
WilliamS404, 1 Feb 2017 | Read review
5 of 5
CrownePlaza.com
US$104* /night
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HotelQuicklyUS$163
Booking.comUS$104
Expedia.comUS$104
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Prices are for 1 room, 2 adults
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