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Embassy Suites by Hilton Kansas City-Overland Park

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Embassy Suites by Hilton Kansas City-Overland Park
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733 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Kansas City-Overland Park
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Showing 733: English reviews
Monroe, United States
Reviewed 3 weeks ago

The staff of this hotel are all very helpful and friendly. From the front desk to the housekeeping team everyone smiles, says hello and goes out of their way if you need help. The hotel is very clean and has a warm and family atmosphere to it. It is not a modern and shiny hotel but one that makes the...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Marvin S
Christian A, Front Office Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Dear Marvin S, You are too kind sir! We really do appreciate everything you passed along to us. One of our key goals is to always provide warm and friendly service and we are so happy we were able to make you feel like family. This is why we are in the hospitality business. We hope to see you again...

The Colony, Texas
Reviewed 4 weeks ago

Breakfast I would definitely skip, but I'd recommend the happy hour! Rooms were very nice clean and comfortable. My biggest complaint would be the hallways lines with trays of food and old coffee cups.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 754crystalg
Christian A, Front Office Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Dear 754crystalg, Thank you for reviewing our hotel! We are continually working on providing top level service and we appreciate you letting us know about the things we can work on. Your comments about breakfast and the dirty dishes has been passed along to our F&B Director for further follow-up on the issue. We are glad you enjoyed the happy...

Lincoln, Nebraska, United States
Reviewed 4 weeks ago via mobile

Hilton should force ownership of this hotel to upgrade rooms and public space soon. They may be planning to do that. The condition of this property falls far short of the brands typical quality standards. If you're considering booking here, I'd verify if renovations have been done yet, or negotiate a lower rate.

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Helpful?
Thank Tom D
Christian A, Front Office Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Dear Tom D, We appreciate you letting us know about your feelings toward our hotel. We take all comments under consideration as we are always looking for ways to improve. In regards to your remarks about a renovation, we have taken the first steps in getting that done. All of our rooms have brand new carpet, linen and mattresses as...

Kansas City, Missouri
Reviewed 20 January 2017

Our third time here. Great value for the money with complimentary breakfast, evening reception & Internet. Staff is great. Having the two room suite makes the bedroom very quiet for sleeping. Also lots of room to spread out.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank J7987LIscottl
Christian A, Front Office Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Dear J7987LIscottl, Thank you for choosing to stay with us on such an important playoff weekend. We are thrilled you were able to partake in all of the great perks the hotel offers. It truly sets us apart from the rest! Hopefully we will see you again next year during the playoffs!

Salina, United States
Reviewed 17 January 2017

I was impressed by the empoyees that spent all weekend at the hotel to make sure we were taken care of during the ice storm. I saw several working day and night at different jobs and always pleasant. My stay was pleasant - we celebrate our family Christmas here every year and have been doing so for 25 years. I...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank janjV5088EE
Christian A, Front Office Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Dear janjV5088EE, We are so glad you were impressed with the hotel staff! Taking care of our guest's are our #1 priority, especially with the threat of a winter storm like we had. As always, thank you for being a loyal guest with us and we are proud to be able to serve your family at such an important time.

Lincoln, United States
Reviewed 16 January 2017

Hotel was well maintained and very nice layout. Best part was staff. They all seemed to want to make sure you were taken of and were very sincere. Breakfast was outstanding and staff was very friendly.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank timothydR2508ES
Christian A, Front Office Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Dear timothydR2508ES, Thank you so much for taking the time to let us know about your stay. We really appreciate the kind words about our staff! Your comments will definitely be passed along and we hope to see you next time you are in Overland Park!

Nixa, United States
Reviewed 11 January 2017

This particular Embassy Suites was old and dirty. I stayed on the 5th floor and the hallway carpets were filthy and never vacuumed. The room itself while spacious was out-dated and didn't provide any modern business conveniences one would normally expect like USB connections. The TV was small, the fridge was propped up by cardboard. The coffee maker was old...

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Helpful?
Thank rebeccapN4437NZ
Christian A, Front Office Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Dear rebeccapN4437NZ, Thank you for taking the time to share some feedback regarding your previous stay with us. I am sorry we did not do a better job in keeping the hotel in an orderly fashion as you have come to expect from Hilton Hotels. Please be assured we have shared your comments with all of our teams and will...

Overland Park, Kansas
Reviewed 10 January 2017

We had a wonderful stay and the staff was awesome. They checked on us to see how everything was going and answered any questions right away. The breakfast was superb and custom made to order. It was very delicious.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 692tanishaf
Christian A, Front Office Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Dear 692tanishaf, Happy New Year! We are pleased to hear you had a great time staying with us on such an important night. Our staff is always striving to deliver top notch service and we are so glad we could deliver for you!

Keller, United States
Reviewed 9 January 2017

Maid service never made it to my room and exercise equipment either broke or ready to break. As a Diamond member wifi is supposed to be free, only two choices when signing on were $6.95 or $10.95 per day.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Rodney L
Christian A, Front Office Manager at Embassy Suites by Hilton Kansas City-Overland Park, responded to this review

Dear Rodney L., Thank you for letting us know about your sub-par stay with us in Overland Park. We work hard to make sure our guest rooms stay clean and our facilities are in working order. For not succeeding in those areas, we do sincerely apologize. Your comments about the room have been passed on to our housekeeping department as...

Kearney, Nebraska
Reviewed 7 January 2017

We enjoyed the evening reception and the complimentary breakfast. The larger room was nice as we had family visit us while we were there. We enjoy staying at Embassy Suites as the value is great since there are so many amenities. It is also very easy to get to the Embassy Suites in Overland Park.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Sharon A

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located just off the I-435 in the south Kansas business district, the Embassy Suites Kansas City – Overland Park hotel near Sprint World Headquarters and Corporate Woods, offers you all the space you need for work, family and to relax. Use the free hotel shuttle service within a 5-mile area for your convenience for business, exploring local attractions or great shopping nearby.Enjoy spacious king-sized bed, two-room suites and a complimentary cooked-to-order breakfast each morning. Unwind at the complimentary Evening Reception in the relaxing surroundings of our Overland Park hotel. The open-air atrium is the perfect place to sip a coffee and catch up with work or chat with friends.Stay connected in the 24-hour business center using high-speed internet access. Host your next business meeting at the Embassy Suites Kansas City – Overland Park hotel in flexible function spaces and conference rooms. ... more   less 

Additional Information about Embassy Suites by Hilton Kansas City-Overland Park

Address: 10601 Metcalf Avenue, At I-435, Overland Park, KS 66212
Region: United States > Kansas > Overland Park
Price Range: $184 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Kansas City-Overland Park 3*
Number of rooms: 199
Reservation Options:
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Also Known As:
Embassy Suites Kansas City-Overland Park Hotel Overland Park
Embassy Suites Overland Park
Overland Park Embassy Suites
Hotel Style:
#9 Business Hotel in Overland Park
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Kansas City-Overland Park staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Kansas City-Overland Park staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would always suggest the top floor. The noise level from people above us was louder than usual.”
 of 5 bubbles mckapke, 6 Nov 2016 | Read review
“Avoid the sides that look over the highway and Metcalf. Traffic noise was easily heard even on the 6ht floor”
 of 5 bubbles JenniferL136, 12 Sep 2016 | Read review
“It's Atrium-style. BUT; the rooms have a door to help block the noise.”
 of 5 bubbles DCWh0dat, 30 Jun 2016 | Read review
“Higher floors are quieter. Ask for room a few doors away from elevator; as could be substantial walk around atrium.”
 of 5 bubbles Classicalgirl, 20 Jun 2016 | Read review
“Do Not book 411, it stinks”
 of 5 bubbles gwmeyer31, 7 Apr 2016 | Read review
5 of 5