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Hyatt Place Kansas City/Overland Park/Metcalf

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Hyatt Place Kansas City\/Overland Park\/Metcalf
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299 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Place Kansas City/Overland Park/Metcalf
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Showing 298: English reviews
Wichita, Kansas
Reviewed 25 October 2016

I checked in late, i reserved a king bed was told they didnt have any more when i got there. Went to my room with double beds, i unpacked and showered, when i jumped in my bed, it reaked of a pee smell, i pulled back the sheets and a ring of piss was in my bed. Inhad to re-shower....

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Helpful?
Thank davona460
Izabela M, Manager at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this review

Dear Davona I am so very sad to hear about your experience at our hotel. Please note that we will do our utmost to correct it and review with staff that inspect rooms . Please accept our sincere apology!

Dallas, Texas
Reviewed 23 October 2016 via mobile

Booked a last minute stay at this hotel . The front desk staff couldn't have been more pleasant. We showed up a bit early and they gave us rooms right away . Hotel was everything we needed for a short stay . Clean room , comfortable bed and nice breakfast with great coffee .

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Helpful?
Thank Julie M
Andron E, General Manager at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this review

Dear Julie, On behalf of Hyatt Place Overland Park, I want to sincerely thank you for being a guest at our hotel. We are happy to have accommodated your early check-in request and extremely pleased that our amenities were up to your expectations. We hope to see you soon and once again, we greatly appreciate your patronage.

Chicago, Illinois
Reviewed 13 October 2016

Bed make noises. No cleaning staff. Entrance door doesn't get open with Keys. Staff rude and not interested in taking orders. 24*7 services but staff is not keen to do it.even for room service several reminders are required

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Helpful?
Thank 683karns
United States
Reviewed 10 October 2016

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Helpful?
Thank Jill P
Mission Viejo
Reviewed 10 October 2016

Very good experience here. Room was large and comfortable with area for beds and separate area with sofa, desk and fridge and sink. Great breakfast with large selection of food and Starbucks coffee. Also provided free newspapers.

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Helpful?
Thank 792edwardf
Andron E, General Manager at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this review

Dear 792edwardf, On behalf of the team here at the Hyatt Place Overland Park, we want to thank you for been a guest with us. We really appreciate your feedback and is happy that our accommodations as well as amenties were to your delight. Thank you for your patronage, and look forward to hosting your next trip to the Overland...

Atlanta, Georgia
Reviewed 10 October 2016

I've stayed at this hotel in 2008 and it was a wonderful stay. The hotel now has just had its normal wear and tear and is needing to be updated. Carpets, beds, and sofa. Overall it was not a bad stay. Customer service was superb.

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Helpful?
Thank 157moniquem
Andron E, General Manager at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this review

Hi 157moniquem Thank you for been a guest at our hotel. We appreciate your feedback and want to assure you that we are in the process of making the changes as you described. We do hope on your next visit our scheduled rennovations will be completed. Thank you and hope to see you soon.

kansas city, United States
Reviewed 7 October 2016

Everything about the hotel was wonderful throughout our stay! They made sure everything was taken care of, the rooms were clean, and the staff was very friendly. Anytime we needed something the staff was more than happy to get it for us or take care of it. The rooms were very clean and well put together.

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Helpful?
Thank Emily C
Andron E, General Manager at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this review

Dear Emily C, On behalf of the team here at the Hyatt Place Overland Park, we want to thank you for been a guest with us. We really appreciate your feedback and is happy that our accommodations as well as amenties were to your delight. Thank you for your patronage, and look forward to hosting your next trip to the...

Manhattan, KS
Reviewed 4 October 2016

The rooms are smelly, carpets and furniture worn out and full of stains. The door wouldn't lock properly (please check the door when you are leaving the room!). The general feeling was that the property is tired and completely worn out. Far cry from Hyatt Place. Good location though. As far as guests go it seemed that weekends are for...

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Helpful?
Thank Witoldzio
Andron E, General Manager at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this review

Dear Witoldzio, Thank you for taking the time to share your experience. Please accept our sincere apologies for the less than stellar guest experience. We take all guest feedback seriously and want to assure you that corrective measures have been taken per your concerns outlined above. I would like to offer my most sincere apologies for the inconvenience and discomfort...

Savannah, Missouri
Reviewed 3 October 2016

Considering the cost of the room - disappointed! Couch was stained and cushions worn. Several carpet stains! Mold in bathroom. The air conditioning/fan was loud and couldn't be turned off. Elevators were dirty.

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Helpful?
Thank Penninda
Andron E, General Manager at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this review

Dear Penninda, Thank you for taking the time to complete a review of our hotel. Please accept our sincere apologies for the less than stellar guest experience. We take all guest feedback seriously and want to assure you we are taking steps to correct the situation. I know this is not your expectation of our Hyatt Place and I would...

Miami
Reviewed 2 October 2016

Very clean hotel. Stayed there for two weeks and it was great. Staff was very friendly. I would definitely recommend this hotel and it is at a great location near a lot.of restaurants and places tp.shop.

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Helpful?
Thank Mirlande D
Andron E, Owner at Hyatt Place Kansas City/Overland Park/Metcalf, responded to this review

Dear Mirlande D, Thank you for been a guest at our hotel. We always like to get feedback from our guest so we can improve their experience. On behalf of the entire team here at the Hyatt Place Overland Park, we appreciate your business and look forward to your next visit with us.

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Amenities

Highlights
  • Free Parking
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Conference Facilities

Additional Information about Hyatt Place Kansas City/Overland Park/Metcalf

Address: 6801 W 112th St, Overland Park, KS 66211-1577
Region: United States > Kansas > Overland Park
Price Range: $136 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Kansas City/Overland Park/Metcalf 3*
Number of rooms: 126
Reservation Options:
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Also Known As:
Hyatt Place Kansas City/Overland Park/Metcalf Hotel Overland Park
Overland Park Hyatt
Hyatt Overland Park
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Kansas City/Overland Park/Metcalf staff and other travellers.
2 questions
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over a year ago

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Questions? Get answers from Hyatt Place Kansas City/Overland Park/Metcalf staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quite rooms, huge, comfortable rooms, great free breakfast.”
 of 5 bubbles kimberlybP3263NS, 23 Aug 2016 | Read review
“Don't expect anyone to notice you being a "guest" if you stay here.”
 of 5 bubbles hockeymom1942, 15 Aug 2016 | Read review
“Rooms looking at Metcalf Ave offer the best view”
 of 5 bubbles jes_sm787, 13 Jul 2016 | Read review
“Top floors, furthest from the elevator.”
 of 5 bubbles Loosecannunrun, 9 Sep 2015 | Read review
“We always ask for a high floor but that's just a preference.”
 of 5 bubbles TheTravelingPeach, 13 Jul 2015 | Read review
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