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The room smelled bad, it was dirty. You can tell it hasn't been clean very well when there are still trash left underneath recliner and bed. Extended stay did not provide anything for the kitchen. Bathroom door did not close. Internet service, i was not...More
Response from 00esa, General Manager at Extended Stay America - Kansas City - Overland Park - Quivira Rd.
Cacelia, it is disappointing to read your comments concerning your stay at our hotel. Please accept our sincere apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what...More
My "non smoking" room smelled musty, old, and like someone tried to cover up that someone had smoked a pack a day in my room. Hairs on my toilet, no room service in 9 nights!, the floor trim was hanging off (not just a little,...More
Internet super slow. Breakfast is grab and go. Bathroom had urine around the toilet. AC unit is loud. Had to call IT bc my internet was not working, Bed was super had and the floor felt disgusting on my feet,
We first booked our stay at a Value Place only to find they did not provide any cooking supplies (dishes/pots). We switched to Extended Stay and the price was higher overall, but everything was provided that we needed for a 5 week stay while we...More
Response from Manager_11525, Manager at Extended Stay America - Kansas City - Overland Park - Quivira Rd.
It is so rewarding to read that you had an excellent stay with us. Thank you for your comments. I am pleased to read your satisfaction with the customer service from our staff and the money you saved by staying with us. Once more, thank...More
This is not the first time I've stayed at Extended Stay. But this time the hotel isn't so good. First of all there were stuff in the drawers from the guests before us. So obviously whoever cleaned the room didn't do good job. Also the...More