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Red Roof Inn and Suites

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167 Reviews from our TripAdvisor Community

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Showing 167: English reviews
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Reviewed 4 weeks ago

Best part of the stay was checking in. The customer service for this hotel is terrible. The employees need training. Sitting behind the front desk when we said there was no coffee in the breakfast area, "yeah I heard it run dry." No effort of any kind to correct the situation. Basically called us liars saying our Do Not Disturb...

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Helpful?
Thank Susie S
Reviewed 4 weeks ago

My husband and I was in town visiting family. My childhood home currently didn't have any room so we figured finding an inexpensive hotel was our best option. In comes Red Roof Inn... 2 minutes down the road from my mother's house. Originally a Country Inn Suites that reminded you of such when trying to connect to the shoty Wi-Fi....

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Thank Paige E
Belle Center, Ohio
Reviewed 5 January 2017

Years ago (when hotel was a Country Inn & Suites) I left a poor review due to locked doors. Doors still secured at dark. Acceptable. Our suite was clean, roomy, and comfortable. Staff was friendly and efficient. Breakfast....not a "5", but edible. Location is safe. Pet owners can appreciate the low traffic. The pool was large, and water was warm....

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Thank POES4ME
Reviewed 27 November 2016 via mobile

Ive been living in the city of Berea for a while and when ever family would come and we would travel, we all will stay in a hotel prioto departure. This week we stayed at the red roof the day before thanksgiving and the day after. The day before, we ran into complications on our reservations. This isn't the first...

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Thank Feesa J
United States
Reviewed 13 November 2016

I stayed for work and was there for a week. Housekeeping skipped my room once and some of my buddies only had it once in a week. There was black mold in the shower. I left a note for the housekeeper and it was never cleaned up. The room smelled like mildew. Some rooms do not have a fridge or...

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Thank brickie074
Derek F, General Manager at Red Roof Inn and Suites, responded to this review

Brickie074, Sorry to hear about the issues you had while you stayed. However, there were a couple of these issues addressed prior to your arrival. Your company booked several rooms for you to do construction across the street. I had expressed to your company's representative, that not all rooms were equipped with a fridge and microwave and they were okay...

Lakenheath, United Kingdom
Reviewed 6 November 2016 via mobile

We needed a pet friendly, highway accessible hotel for our road trip home. This property is no frills but has decent sized rooms with no charge for one pet (additional pets are a $50 surcharge). Rooms are a bit dated and worn but in a safe area with ample parking and easy access to the highway.

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Thank WisGirlInItaly
Chatham
Reviewed 11 October 2016

This hotel used to be a Country Inn and Suites. It is an older hotel. The desk clerk was friendly and accommodating. We were given a suite on the first floor. The room was clean, as was the bathroom. The wi-fi worked. The bed was comfortable and we were able to watch the Blue Jays win their game in Toronto....

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Thank jehorney
Derek F, General Manager at Red Roof Inn and Suites, responded to this review

Thank you for your review. It does me good to know that we met your standard. Perhaps on your next visit, you will try the heated pool. We look forward to seeing you again. Warm Regards, Derek F.

South Bend, Indiana
Reviewed 13 September 2016

Clean room, nice pool, great breakfast bar, free Wi-Fi (that works), ac worked (imagine that), elevator worked, parking is the best and close to places to eat. You cannot beat the price. The place is run by and Innkeeper that works just as hard as the staff. I have stayed here twice coming back from Georgia to Indiana. Now, if...

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Helpful?
Thank Ed D
Derek F, General Manager at Red Roof Inn and Suites, responded to this review

Ed, I would like to thank you for your review. My staff works hard to try and ensure that our guests visit is an enjoyable one. I like the title "Innkeeper". I may just have to add that to my business card. Again, thank you and we look forward to seeing you in the future. Sincerely, Derek F.

Reviewed 13 September 2016 via mobile

Well let's just start by saying that compared to my first visit 2 weeks ago. Thing have greatly improved. Derek, the GM has been working is butt off trying to get the place in top shape. The cleaning crew is all new and actually knows how to clean up a room. The staff is a very welcoming presentation of the...

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Helpful?
Thank Amishtaxi
Derek F, General Manager at Red Roof Inn and Suites, responded to this review

Thank you for your kind words. I am glad that we were able to address any concerns that you may have had the first time around. I will also pass your kind review onto my staff. We look forward to seeing you in the future. It does good to know that we were able to meet your expectations this time...

Charlotte, North Carolina, United States
Reviewed 12 September 2016

We just stayed here one night when we were in the area to see a show at Renfro Valley. We have stayed in many Red Roof Inns because we frequently travel with our fur babies. The photos on Trip Advisor and the Red Roof website showed this to be a nice looking hotel room. However, the rooms are not clean!...

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Helpful?
Thank Lynn C
Derek F, Owner at Red Roof Inn and Suites, responded to this review

Lynn, I apologize for any inconveniences you encountered while you were here. Here at RedRoof Berea, we strive to make our guests visit enjoyable. I, again apologize, that this was not the case for you. I would like to thank you for bringing these problems to my attention, I will address them immediately. Thank you again for your honest review....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Red Roof Inn and Suites

Address: 330 Hotel Ct, Berea, KY 40403-8489 (Formerly Country Inn & Suites Berea)
Region: United States > Kentucky > Berea
Price Range: $89 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Red Roof Inn and Suites 2.5*
Number of rooms: 60
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Also Known As:
Country Inn And Suites Berea
Country Inn & Suites Berea Hotel Berea
Country Inn Berea
Berea Country Inn
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn and Suites staff and other travellers.
3 questions
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Indiana
over a year ago
over a year ago
Clinton, Illinois, United States
over a year ago

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Questions? Get answers from Red Roof Inn and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Even the non-smoking rooms smell of cigarette smoke.”
 of 5 bubbles susies480, 20 Feb 2017 | Read review
“If you are really looking for something cheap then go for it.”
  • Bathroom counter was pealing from the wall.
  • This was specifically the ice holder in the bathroom... but dust was everywhere.
  • Wallpaper was coming off.
  • Broken hair dryer.
  • Weird stains, marks on the floor.
 of 5 bubbles 888paigee, 18 Feb 2017 | Read review
“Request a room that's doors away from the ice machine!”
 of 5 bubbles POES4ME, 4 Jan 2017 | Read review
“Top floor at the end of the hall.”
 of 5 bubbles brickie074, 12 Nov 2016 | Read review
“I think it would be quiet in every room, unless there were rowdy people next door.”
 of 5 bubbles jehorney, 11 Oct 2016 | Read review
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