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Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)

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Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
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1,143 Reviews from our TripAdvisor Community

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Start your review of Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
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Indianapolis, United States
Reviewed yesterday NEW

This hotel used to be nice. Between the very dirty room, the closing of the pool (for routine cleaning) without alerting guests, the sub-par service, and the lack of food at the manager's reception and breakfast, this stay at a suite, was anything but sweet.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 605brookp
Hagerstown, Maryland
HOTEL’S FAVOURITE REVIEW
Reviewed 19 January 2017

Great location overlooking the river and across from Cincinnati. The room was in good condition, clean and comfortable. The staff was excellent ... definitely the best feature of the hotel. They were professional, friendly, courteous, and did everything they could to help make our stay comfortable. We had one little glitch with the shower, but the staff did their best...

Review collected in partnership with Embassy Suites Hotels
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1Thank Pakratbob
About Hotel's Favourite Review
Jeff K, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Dear Pakratbob, Thank you for taking time to leave feedback about your recent stay here with us. I appreciate the kind words about our brilliant staff, the team here is our most valuable asset. We hope to remain your hotel of choice whenever your travels bring you to the Northern Kentucky area. Safe Travels! Jeff Kaplan General Manager

Columbus
Reviewed 5 days ago NEW

My wife and I stayed with our 2 children (4,1) in a 2 bedroom suite. The room was perfect! Breakfast was amazing! Many more choices than we expected. The hotel was very clean and nice. Every employee was polite and eager to help. We stayed for 2 nights and it was wonderful.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank P3631PHericm
Jeff K, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Dear P3631PHericm, Thank you for taking a moment to leave feedback about your stay here at the Embassy Suites Cincinnati Rivercenter. I am very happy to hear you enjoyed one of premium 2 bedroom suites, they are perfect for families who need more space and privacy. We hope to see you back again soon should your travels bring back to...

Winston Salem, North Carolina
Reviewed 5 days ago NEW

We have ZERO complaints with our stay! Our hotel experience makes us want to come back sooner!!!! The staff were amazing! The room was very comfortable. The shower was fantastic! The breakfast was absolutely amazing!!!! We look forward to our next visit!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Decbragg22
Jeff K, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Dear Decbragg22, Thank you so much for the kind words about your recent visit to the Embassy Suites Cincinnati Rivercenter. We do our best to make our guests feel at home while here with us, and it sounds like we did just that. We hope to see you again soon! Safe Travels! Jeff Kaplan General Manager

Avon, United States
Reviewed 1 week ago

Another fantastic stay at this great hotel. Staff was awesome as always. It is always fun to visit with Emmy, too!! The complimentary cooked to order breakfast is heads and tails above other hotels. The nightly manager's special is also a treat.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank anthonycB1435BK
Jeff K, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Dear anthonycB1435BK, thank you for taking a moment to leave such kind words about your recent visit to the Embassy Suites Cincinnati Rivercenter. I will be sure to share your feedback with my team and praise them for their continued awesomeness! Safe Travels! Jeff Kaplan General Manager

Dublin, United States
Reviewed 1 week ago

This is a nice hotel. The only downside to the hotel is that there is no restaurant and in room dining is very poor. My food arrived with no condiments and without all the side items. Also the complimentary breakfast was unsatisfactory. The hot items were cold and the bacon overcooked.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 147ernestb
Jeff K, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Dear 147ernestb, Thank you for your feedback. I am very sorry your stay was less than brilliant. I have addressed your concerns with my management team so that these things are no longer an issue moving forward. We do have a full service restaurant that operates out of the atrium area with service from the bar. We are currently working...

Soddy Daisy
Reviewed 1 week ago

The room was over priced for what you get. I guess you pay for location but there were events taking place while I was there that would explain the price. I am accustomed to free parking when booked at a hotel. The staff said the city required them to charge for parking. It seems that the room price should be...

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Helpful?
Thank mysticshore
Jeff K, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Dear mysticshore, Thank you for the feedback from your recent visit. We do share the parking garage with the city of Covington, they own and operate the garage and the parking charges are out of our hands. We are in a great location for all that Northern Kentucky and downtown Cincinnati has to offer. Safe Travels! Jeff Kaplan General Manager

Canton, Ohio
Reviewed 1 week ago

The usual "communal" Embassy model: Sit in your hotel room and hear all the noise waft up from below. Never liked it much but this was the host hotel for our event and we got a great price. Go for Riverview: at night the Cinncinati skyline sparkles. Spacious suites, bathroom needs an update, bed outstanding.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Laurel W
Jeff K, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Dear Laurel W, Thank you for the comments from your recent visit. I know the atrium style hotel we have presents noise challenges, and we try to do all we can to police both early and late noise makers. We have one of the best views of downtown Cincinnati, I am glad you were able to enjoy one of our...

Bardstown, Kentucky
Reviewed 1 week ago

We stayed at this Embassy Suites by the river, The staff in this hotel are so nice and very friendly. The room was clean and well appointed. I was disappointed to find out that room service was very limited and not available in the morning. Their hours were from 5:00 p.m. to 10:00 PM. They did have a free breakfast...

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Helpful?
Thank bigbird731
Jeff K, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Dear bigbird731, Thank you for the feedback from your recent visit. I am happy to hear the staff took good care of you, however your other challenges are very disheartening. We are currently in the process of revamping the food and beverage operation from its very limited offerings to a much improved and expanded operation. I hope we have an...

Columbus
Reviewed 1 week ago

Great location with wonderful amenities. Staff are consistently friendly and helpful. Evening Manager's Reception and complimentary breakfast are great perks of staying at the Embassy Suites. Will definitely stay there again

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 995kellip
Jeff K, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Dear 995kellip, Thank you for taking time to leave feedback from your recent visit to the Embassy Suites Cincinnati Rivercenter. I appreciate the kind words about our staff, and I am glad to hear you enjoyed our Food and Beverage offerings. We look forward to your next visit! Safe Travels! Jeff Kaplan General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning

Additional Information about Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)

Address: 10 East Rivercenter Boulevard, Covington, KY 41011
Region: United States > Kentucky > Covington
Price Range: $244 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY) 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Embassy Suites Hotel Cincinnati
Embassy Suites Covington
Covington Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY) staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The gym is on the second floor close to rooms. Make it a point not to stay close to the gym.”
 of 5 bubbles bigbird731, 18 Mar 2017 | Read review
“Get a river view room and take advantage of the valet service.”
 of 5 bubbles Barriger, 7 Mar 2017 | Read review
“Get a river view room.”
 of 5 bubbles funwithfamily, 13 Feb 2017 | Read review
“Must Get a City/River View”
 of 5 bubbles S3017LMgaryh, 30 Jan 2017 | Read review
“Higher floors have less lobby noise.”
 of 5 bubbles Delawhere, 4 Jan 2017 | Read review
5 of 5