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Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)

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Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
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There are newer reviews for Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)
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Showing 1,115: English reviews
Chicago, IL
Reviewed 22 July 2016

PROS: You can't beat the views of Cincinnati from the hotel's "City View" rooms (plentiful). It is also very close to Cincy's awesome waterfront and ballpark/football stadium. Fast elevators. CONS:The breakfast and manager's reception are of average quality. The staff was friendly during happy hour but the front desk staff seemed bothered numerous times during my week's stay. I was...

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Helpful?
Thank MelyndaSinz
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for your recent review of the Embassy Suites by Hilton Cincinnati RiverCenter. We are happy that you selected our hotel and are happy that you enjoyed your stay! I've noted your comments and certainly will pass them along to me leadership team. We appreciate your comments and look forward to serving you again in the future! Should you...

Strongsville, Ohio, United States
Reviewed 22 July 2016

Air conditioner was defective. Did not offer us another room, just gave us a fan. Unacceptable. The morning breakfast omelet was not cooked completely and made our son sick. We are Hilton Honors members and have stayed at many other Embassy Suite locations without any problems. Will not stay at this one again

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank 704John25
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Hello 704John25 - Thank you for sharing your experience from your recent stay at our hotel. We very much apologize for the inconveniences. I have shared your feedback with my entire leadership team, and we are actively taking steps to make it right. I appreciate the time you took to review our facility, we look forward to seeing you again...

Reviewed 21 July 2016

Awesome crew. Every manager took the time to meet my needs from parking to internet. My personal highlight was the bird. Emmy. He said hello. Best stay so far. Unfortunately I worked so hard, I could barely enjoy the cit.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank helenhR622QP
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thanks for your Trip Advisor comments. We really appreciate your business and your trust in our hotel. I am very happy to hear that our staff and service met your expectations throughout the recent NAACP conference. We look forward to welcoming you back to the Embassy Suites by Hilton Cincinnati RiverCenter very soon! If I can be of assistance for...

Hendersonville, North Carolina
Reviewed 20 July 2016 via mobile

Stayed at this hotel twice this month and have been disappointed both times. In both cases we had requested extra towels. Upon arrival there were no extra towels . We went back to the desk ask about the towel and the clerk called and told someone to bring up the towels, we were in the room about 2 hours and...

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Helpful?
1Thank Sherri R
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for the sharing your comments from your recent visit to this Embassy Suites by Hilton hotel. The staff enjoys serving and we truly appreciate hearing from you. We are midway through a comprehensive property update and expect completion by late summer of this year. Please keep us in mind for the future. Again, thank you for your comments.

Buffalo, United States
Reviewed 19 July 2016

Amazing location. Staff and Views of the City. Had a lovely stay at this property. Every staff member had a smile on their face. The location was perfect for exploring the city in walking distance. The hotel breakfast was delicious as always.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Sarah C
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for the positive comments concerning your visit to the Embassy Suites by Hilton Cincinnati RiverCenter! We pride ourselves in making certain that each guest has a positive and worry-free visit and it sounds like succeeded! I appreciate your review and look forward to serving you again in the future! Should you need assistance in securing future reservations, please...

Reviewed 18 July 2016

Great for my family. The cook to order big breakfast was a highlight as well as happy hour. The location was convenient with good view. Staff was nice. Only drawback was pull out sofa bed was not comfortable.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank AdventureATL
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Good Afternoon Adventure ATL: Thank you for visiting the Embassy Suites by Hilton Cincinnati RiverCenter and for your recent Trip Advisor review. The entire staff loves to serve and it's nice to hear we met your expectations! I am pleased to tell you that we are in the process of replacing all the guestroom furniture which includes the sofa beds....

Jeffersonville, IN
Reviewed 15 July 2016

Everyone on the staff here was Awesome! I mean Everyone. The few peeves I had were structural, and thus, Hard to fix. The street level entry is to a valet stand. You must ride up a very slow elevator to the lobby. So if you choose Not to use valet parking ($26/day) you have to use the underground garage that...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank theSuspence
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Wow! What a nice review! We really appreciate you staying here and your trust that was expressed in us! We look forward to welcoming you back to the Embassy Suites by Hilton Cincinnati RiverCenter in the very near future. Should you need any assistance in securing future reservations, please contact me by email at cvgcv_gm@Hilton.com.

Tulsa, Oklahoma
Reviewed 15 July 2016

No where to eat the free breakfast is good but other than burned pizza there is no no no where to eat. The restrauant closed 3years ago which indicates to me there is no concern for the guest from the owners. Staying at the Marriott next year and will be voting to leave this property for good if there are...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank dannyo594
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Thank you for taking the time to share your comments. I sincerely apologize that we were not able to provide you with alternative options for dining in the area. Our Front Desk staff has a comprehensive list of dining options, many of which are within walking distance. We are constantly looking for new ways and methods to improve our guest...

Princeton, Kentucky, United States
Reviewed 14 July 2016

Pros: Friendly and accommodating staff, good food for banquet type settings, nice breakfast, and nice selections for nightly "Manager's Reception" in the bar area. The meeting rooms were nice and well maintained and well appointed. The nighttime views and view for breakfast on the riverside of the hotel are quite wonderful. Things to do within walking distance made entertainment outside...

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Helpful?
1Thank Shane F
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

Good Morning Shane F: I sincerely apologize that we were not able to provide you with the quality of product and service you deserve during your recent stay with us. Please know that what you experienced is not typical of our hotel. We are constantly looking for new ways and methods to improve our guest experience, as your satisfaction is...

Covington, United States
Reviewed 13 July 2016

Let me start by stating that the Front Desk Staff (especially Meneshia ) was definitely the HIGH POINT of our stay at this Embassy Suites. Their customer service in accomodating guests, knowledge of area & events and over-all disposition was exceptional. On-the-other hand, the amenities (Breakfast) were not to Embassy Brand standards, nor the chef and dining area Manager (along)...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Antoinette M
ESRC, General Manager at Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY), responded to this review

We appreciate your comments regarding a recent visit to our hotel. Exceeding your expectations is our primary goal. I am very sorry if we fell short and please know that I have brought your comments to the attention of my leadership team for immediate improvement action. I hope you consider us again as we would enjoy being of service to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Breakfast included
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning

Additional Information about Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY)

Address: 10 East Rivercenter Boulevard, Covington, KY 41011
Region: United States > Kentucky > Covington
Price Range: $247 - $386 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY) 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Embassy Suites Hotel Cincinnati
Embassy Suites Covington
Covington Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY) staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Cincinnati - RiverCenter (Covington, KY) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a river view room.”
 of 5 bubbles funwithfamily, 13 Feb 2017 | Read review
“Must Get a City/River View”
 of 5 bubbles S3017LMgaryh, 30 Jan 2017 | Read review
“Higher floors have less lobby noise.”
 of 5 bubbles Delawhere, 4 Jan 2017 | Read review
“River view - excellent”
 of 5 bubbles Maggie_Travels_29601, 31 Dec 2016 | Read review
“View of River”
 of 5 bubbles Jasmine084, 26 Nov 2016 | Read review
5 of 5