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Started with musty smell in room and although A/C on room stayed damp. Could hear the people walking in the room above ours, sounded like ceiling would fall. Live Cock Roach found in the bathroom. Stained bed coverlets. Booked two rooms, both musty but one...More
Response from Alyson H, Director of Sales at Comfort Inn Airport Turfway RoadResponded 5 days ago
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests...More
I was pleasantly surprised at the spaciousness of the room and the modern decor. The air conditioner was whisper quiet - hardly knew it was running. This has been a complaint of mine in other similarly priced rooms. Breakfast was good and the rooms were...More
Response from Alyson H, Director of Sales at Comfort Inn Airport Turfway RoadResponded 30 May 2017
I'm glad to hear that you were happy with your room and breakfast! It's disappointing that someone would smoke in a non-smoking hotel, I hope that was not the case. I apologize for the inconvenience that must have caused for you. Thank you for understanding...More
I feel conflicted about this review because the staff was very nice and you could tell the hotel was well cared for. However, my stay was not the most pleasant.
First, when we checked in, the room door was propped open by the inside security...More
Response from Alyson H, Director of Sales at Comfort Inn Airport Turfway RoadResponded 1 week ago
I'm so sorry to hear that you did not enjoy your stay with us. I have shared all of your comments with our staff to see where improvements can be made and to determine why these issues occurred. I do hope you will give us...More
Although this hotel changed over to a Comfort Inn approximately 4 years ago, it's clearly an older building, and it shows it's age. Rooms were darker, looking a little worn, however, beds were very comfortable, A/C was great, and the TV, shower, and WIFI all...More
Not bad, but several small issues. Checkin went well. Computer in Business Center didn't work, couldn't print documents that I needed. Shower wasn't very good, and AC didn't work very well. Not a great stay.
US$111 - US$160 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#8 Business Hotel in Florence
Non-Smoking Rooms ,
Accessible rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
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