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All reviewsdirect tvwaffle housechecking innice propertynight's restdesk clerkthe room was niceconvenient locationother hotelsstaff was friendlynight stayfridge and microwavecontinental breakfastbooked this hoteloff the highwayclean hotelbeds were comfortable
Terrible service. They overcharged my credit card, never informed me and refuse to refund the charges. Breakfast is charged for, but is less quality of other breakfasts that many hotels offer for free. Don't stay here. Stay at a hotel that actually values their guests.More
Thank Jeremy K
Response from IHGService, Guest Relations Manager at Holiday Inn FlorenceResponded 17 April 2017
Hi Jeremy K,
Thank you for your stay and for taking the time to write your review. We are sorry to read your disappointments surrounding the charges placed to your credit card. We take comments such as these very seriously and would like to follow...More
This hotel is convenient on/off the expressway, and we were able to request a room that faced away, to avoid the traffic noise. The desk clerk was very helpful and friendly at check in. We asked for a dinner recommendation, specifically a non-chain, and he...More
First room: no internet.
Second room: no tv.
Third room: ok
Door out of room with ice maker: no knob
Breakfast not included
Building is nice, staff is nice, but essentials missing. They gave us 15% off at restaurant, but we didn't want to try...More
Thank Robin H
Response from IHGService, Guest Relations Manager at Holiday Inn FlorenceResponded 1 April 2017
Dear Robin H,
Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our staff to be nice. However, we would like to apologize for falling short of your expectations regarding the...More
We were happy with this place. Even signed up to be members. It is such a relief to be in a motel that is pretty and nice!
Mia who checked us in was great. Gave us a room on top floor on the other side...More
Thank Nancy W
Response from Don C, General Manager at Holiday Inn FlorenceResponded 9 March 2017
Thank you so much for your review! We are glad that you chose our location to stay and hope we will see you again soon!
Don Castle, GM
We booked this hotel via and online travel website. They had a good offer for the night. the hotel is a newer construction and well maintained. It was our first Holiday Inn stay in years. The room was nice - pretty standard for the chain....More