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From the outside it looked like a really nice hotel. Even the lobby looked nice. The room smelled like at one time it was a smoking room. The walls were very thin and you could hear everything in the hall and the TV next door....More
Response from IHGService, Guest Relations Manager at Holiday Inn FlorenceResponded 2 August 2016
Thank you for taking the time to express your thoughts and concerns regarding your stay at our hotel. I am sorry for not meeting your expectations of the IHG brand when it comes to your room accommodations, most especially with its soundproofing conditions....More
While traveling, I called same day for a reservation. Other Holiday Inn’s on this trip were wonderful. This one was the exception. The person answering the phone had difficulty keeping the handset near his mouth. He informed us they do not honor the AAA rate....More
Thank Cheryl S
Response from IHGService, Guest Relations Manager at Holiday Inn FlorenceResponded 30 July 2016
Dear Cheryl S,
Thank you for being our guest and for taking the time to share your comments. We would like to express our sincere apologies for all the issues you had particularly with the condition of the room and the services rendered by staff...More
Very nice new property. Great rooms and housekeeping and front desk staff. Had to pay out the wazoo because of NASCAR week. Just glad I was able to find a room near my customer. I have to say the buffet breakfast that was included left...More
My friend and I were traveling through KY and needed a room. We made reservations over the phone. We arrived just after one and the doors were locked. We were exhausted and it took several minutes for someone to return to unlock the doors and...More
I stayed here last week and i was so disappointed with the service. The room rate changed 3 times during my stay, because Jimmy Buffet was in town. One night it was $97 and the next was $147! Breakfast is not bad, but you have...More
1 Thank R C
Response from corbinkyHIE, Management Company at Holiday Inn FlorenceResponded 29 June 2016
Thank you for taking the time to write a review of our hotel. I would like to apologize for the service that you received during breakfast. We have had several staff changes recently and hopefully this was due to a training issue but it...More
US$108 - US$205 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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